Service Alerts

We will be doing some emergency maintenance on Confluence and Jira from 11:15 AM – noon, today.  During this period services will not be available.

We apologize for the inconvenience.

– Computing and Communications Services

The XMedius FAX service has been unavailable since 9:00 AM due to a performance issues on a new RAID storage system.   We are planning to migrate the server’s storage to a new RAID system overnight to correct the problem.

We apologize for any inconvenience this problem may cause.

– Computing and Communications Service

While troubleshooting a storage performance problem, the Alfresco database became unavailable at approximately 8:53 PM.   Services were restored around 9:35 PM.   The outage affected the Admissions and Campus Facilities and Sustainability document  management systems.

Update: A problem with the storage provided to Alfresco caused database crashes aroudn 1:19 AM.  Staff are looking into the problem.

We apologize for any inconvenience this problem may cause.

– Computing and Communications Service

VMware has been experiencing a performance degradation due to the migration of the storage from one storage RAID array to another.   Technical staff are working with the vendor to determine the cause of the problem.    Some virtual servers have been migrated to another RAID array.   Updates will be provided periodically until the problem is resolved.

Update 1:  We continue to experience performance degradation.  A few virtual machines have been migrated to a different storage RAID system, and we will continue this process overnight.

Update 2 (Monday, Jan 21, 11:30pm):  We are still experiencing performance issues, but a number of virtual servers have been migrated to a different RAID storage system where performance is good.   The migration process is slow because the READs off the current storage is slow.  We’re scheduling a number of batch migrations over night. 

Update 3 (Tuesday, Jan 22, 11:20pm):  Some performance issues are still present, but we have migrated many virtual servers (VMs) from the affected RAID system to a different RAID system where the performance is good.   The migration process is continuing overnight.  The vendors continue to investigate and are narrowing down the source of the problem.  We expect the impact to be minor on Wednesday morning.

Final update  (Friday, Jan 25, 8:45 am): By Tuesday evening, overall performance had improved.  We continued the migration of virtual machines overnight and services behaved normally throughout the day.  The migration of the virtual machines completed last night.   A failing IO module on the disk array was replaced on Wednesday, but vendor support continues their investigation.  However, the VMware infrastructure will stay on the new storage array system and will not be migrated back.

We apologize for any inconvenience this problem caused.

– Computing and Communications Services

Some people have reported issues with their Ryerson Gmail quota.  Gmail reports that their mail box is full and that they are using 99% of their 1 GB limit.  They should have a 25 GB limit instead of 1 GB.

Anyone who experiences this problem is unable to save or send email.

If you experience this issue, please contact the CCS Help Desk at 416-979-5000 ext. 6806 or by email to help@ryerson.ca

CCS has raised the issue with Google and they are fixing the accounts that have this problem.  It may take up to 48 hours for an account to be fixed.

We apologize for any inconvenience this problem may cause.

– Computing and Communications Services

Due to an issue with an upgrade to Ryerson’s Central Authentication system, some Ryerson applications became unavailable this morning. The problem was resolved at 2:15 PM today.  The applications affected are:

• Your Library Account
• Research Information System (RIS)
• Faculty Annual Report (FAR)
• Faculty Course Survey (FCS)
• Ethics Review

We apologize for the disruption in service

– Computing and Communications Services