On Tuesday October 13, 2020 at 3:30 PM, CCS noticed issues preventing new RU-VPN2 connections. Existing connections do not seem to be affected. The IT-Security team is investigating the root cause
Update 11:50 PM
The RU-VPN issue has been resolved and services resumed at 11:50 PM
We apologize for any inconvenience this may have caused.
-Computing and Communications Services
On Friday September 11, 2020 CCS received an alert about broken network connectivity to the WCB building. The Network services team is investigating the issue and escalating to the service provider.
Update:
Fibre connectivity to the building was restored on Sept 16, at 9:55 AM
We apologize for any inconvenience this may have caused.
-Computing and Communications Services
The D2L Network Operations Center (NOC) advises that on Sept. 11, 2020 starting at 9:00AM (ET) an infrastructure event may be impacting users’ experience with D2L Brightspace where pages are loading slowly. D2L technical teams are actively working to resolve this issue. We will provide you with an update as soon as we have one.
We apologize for any problems this is causing you.
Computing and Communications Services
Update – the issue was resolved on Friday Sept. 11 at 1:09 PM
The D2L Network Operations Center (NOC) advises that on September 1, 2020, between 8:15 AM – 9:24 AM and between 9:54 AM – 12:33 PM, an infrastructure event may have impacted your experience with the following in D2L Brightspace: Learning Environment Documents and Files – AICC Packages, XAPI Objects are not loading; SCORM – SCORM Objects are not loading; and/or Video Note – Unavailable.
The issue is now resolved.
We apologize for any impact to users.
Computing and Communications Services.
Some of Ryerson’s Central Authentication Service (CAS) application servers were not started properly during a scheduled maintenance operation at 6:15 am today. This prevented some users who connected to these servers from logging in to applications that use the SAML2 protocol. Systems that were unavailable including G Suite, RU-VPN2 and CISCO Jabber. The my.ryerson.ca portal and D2L Brightspace were not affected. The servers were restarted at 8:47 am today and CAS service has returned to normal.
We apologize for the inconvenience this problem has caused.
-Computing and Communications Services
On Monday August 24, 2020 people are unable to log into Zoom with their Ryerson userid.
CCS is investigating the issue and will provide an update as soon as we can.
We apologize for any inconvenience this may be causing.
-Computing and Communications Services
Update at 9:45
Zoom is reporting a Service interruption. They are investigating the issue .
Update at 11:00 AM
Zoom has fixed the issue and the service is now working
On Friday August 21, 2020 at 9 AM, it was noticed that people dialing Ryerson’s main number 416-979-5000 are getting an “out of service” or Busy message. Ryerson’s telecom team escalated the issue to Bell Canada for resolution.
Update at 10:45 AM:
Bell Canada fixed the issue and service resumed
We apologize for any inconvenience this may have caused.
-Computing and Communications Services
We have been made aware that a renewed AutoCAD software license is only valid for the most recent AutoCAD software version from the vendor. However, as we are running an older version, the new license is preventing access to the still supported older version. We are working with the vendor to obtain a valid license, but the process is being delayed due to maintenance being done by the vendor on their servers. We will provide an update once we have the problem resolved.
Update: A new license has been installed and AutoCAD is again available, as of approximately 2:50 PM.
We apologize for any inconvenience this may be causing,
Computing and Communications Services
On Friday July 31, 2020, at 2:0 AM CCS received an alert about RUFIS access outage. Problem traced to a failed automatic update. Servers were rebooted and services resumed at 12:40 PM.
We apologize for any inconvenience this may have caused.
-Computing and Communications Services
On Monday July 20, 2020, at 11:0 AM CCS received concerns about users having intermittent access to Ryerson’s resources such as VPN and DE website. Network services & IT security team are investigating the issue.
Update at 13:45 PM:
IT Security team implemented a workaround and services resumed.
We apologize for any inconvenience this may have caused.
-Computing and Communications Services
