Autodesk software service disruption: Wednesday, August 12, 2020

Posted on August 12, 2020 by Casey Carvalho

We have been made aware that a renewed AutoCAD software license is only valid for the most recent AutoCAD software version from the vendor.  However, as we are running an older version, the new license is preventing access to the still supported older version.    We are working with the vendor to obtain a valid license, but the process is being delayed due to maintenance being done by the vendor on their servers.   We will provide an update once we have the problem resolved.

Update: A new license has been installed and AutoCAD is again available, as of approximately 2:50 PM.

We apologize for any inconvenience this may be causing,

Computing and Communications Services

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RUFIS outage on Friday July 31, 2020 from 2:00 AM to 12:40 PM

Posted on July 31, 2020 by michael

On Friday July 31, 2020, at 2:0 AM CCS received an alert about RUFIS access outage. Problem traced to a failed automatic update. Servers were rebooted and services resumed at 12:40 PM.

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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Intermittent Internet access on July 20, 2020 at 11:00 AM

Posted on July 20, 2020 by michael

On Monday July 20, 2020, at 11:0 AM CCS received concerns about users having intermittent access to Ryerson’s resources such as VPN and DE website. Network services & IT security team are investigating the issue.

Update at 13:45 PM:

IT Security team implemented a workaround and services resumed.

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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Ryerson main phone number is out of service

Posted on July 8, 2020 by michael

On Wednesday July 8, 2020 at 10 AM, it was noticed that people dialing Ryerson’s main number 416-979-5000 are getting an “out of service” message. Ryerson’s telecom team escalated the issue to Bell Canada for resolution.

Update at 11:00 AM

Bell Canada fixed the issue and service resumed

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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Gmail Service Issue July 1st – July 4th, 2020

Posted on July 6, 2020 by Hongbo HE

From July 1st to July 4th, 2020, Google has experienced an issue where a small number of promotional emails and spam were incorrectly delivered to users’ primary inboxes. During that time, scans to filter malware and the most egregious spam and harmful content worked normally. Other features such as link protections and download time security scans were also not affected. If you notice a suspicious email, we encourage you to mark it as spam in Gmail.

We apologize for the inconvenience this may have caused.

-Computing and Communications Services

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VAPPS service disruption: Thursday, July 2, 2020

Posted on July 2, 2020 by Casey Carvalho

As of approximately 2:45 PM on Thursday July 2, 2020 the VAPPS services are experiencing a performance degradation due to a server issue. We are currently working on the problem.

Update: 2020-07-03: Full service was restored at 6:20 am after restoring the system from a backup. We are still investigating the root cause.

We apologize for any inconvenience this may be causing,

Computing and Communications Services

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D2L Brightspace – Issue with Manage Files

Posted on June 29, 2020 by Jim Buchanan

The D2L Network Operations Center (NOC) advises that an infrastructure event may be impacting access to D2L Brightspace’ Manage Files from courses where users might have received errors about not having permission to see the files. This issue started on Monday, June 29, 2020 at 10:53AM (ET), and was resolved at 11:09AM (ET).
We apologize for any inconveniences this might have caused you.
-Computing and Communication Services

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RUFIS Invoice Approval System (Markview) Outage on Thursday June 25th, 2020 4:50 pm – 5:45 pm

Posted on June 25, 2020 by Hongbo HE

On Thursday June 25th, 2020, at 4:50 pm, users started to get issues connecting to the RUFIS Invoice Approval System (Markview). The problem was due to a database resource limit. The limit was increased and Markview was restarted at 5:45 pm. Services have returned to normal. CCS technical team is working with the vendor for a recommended optimal value.

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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Network outage at POD building on Friday May 29, 2020

Posted on May 29, 2020 by michael

On Friday May 29, 2020 the network switch servicing the basement and lower ground floors of the POD building didn’t come up after a scheduled upgrade. This caused a network outage for the equipment on these floors. The network services team are working to resolve the issue

Update:

The network services team rebooted the network switch and services resumed at 10:30 AM

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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Internet access interruption on May 8, 2020 from 8:00 AM to 12:00 PM

Posted on May 8, 2020 by michael

On Friday May 8, 2020, CCS received concerns about users on Bell network having intermittent access to Ryerson’s resources such as my, CAS, eHR & RAMSS. Network services team implemented a workaround at 12:00 PM to route Bell’s traffic through a different internet service provider and service resumed properly.

Update May 10:

The Internet Service Provider sending Bell’s traffic to Ryerson fixed the issue they were having on May 8, at 1 PM. Hence, Network Services team at Ryerson removed the workaround that they had implemented and Bell’s traffic flowed normally to Ryerson

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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