On Friday February 5, 2021 at 7:55 AM, a border router was misconfigured. The change prevented departments’ subnets that use private IP addresses from accessing the Internet. The primary impact was that desktop computers on those networks could not reach the Internet. The configuration was fixed at 10:15 AM and services were resumed.
We apologize for the inconvenience this outage has caused.
-Computing and Communications Services
Google reported issues with all Google Workspace (G Suite) services, starting at 6:55 AM today. CCS also received reports from some of our users that GMail was not working properly. At 8:56 AM, Google updated that all services have been restored. The latest Google Status information is available at:
https://www.google.com/appsstatus#hl=en&v=status
Please accept our apologies for any inconvenience this issue may have caused.
-Computing and Communications Services
On Tuesday November 24, 2020, CCS noticed that some Jabber phone sessions are randomly disconnecting. The issue was reported to the vendor. A software patch has to be applied to resolve a software bug late this evening.
Update 1:
A patch has been applied and services resumed normally at 3:00 AM on November 25, 2020
Update 2:
The problem resurfaced again at 10:30 AM. The vendor is trying to find the root cause
Update 3:
A restart to some servers were required to clear the issue. This occurred on November 25, at 10:00 PM and services resumed since then
We apologize for any inconvenience this may have caused.
-Computing and Communications Services
Apple released macOS Big Sur (11.0) on Nov. 12th, 2020. At this time Ryerson University Financial Information Systems (RUFIS) is not certified with Big Sur or any browsers (Safari, Chrome, or Firefox) installed on it. In our limited testing, particularly it doesn’t work in RUFIS reporting. We have submitted a ticket to Oracle (the RUFIS vendor).
If you use macOS to access RUFIS, please do not upgrade to the new macOS Big Sur (11.0).
Please accept our apology for any inconvenience this may have caused.
-Computing and Communications Services
On Monday October 19, 2020 CCS received an alert about network outage at the library. The Network services team is investigating the issue.
Update:
At 10:35 AM the network switch was rebooted and services resumed
We apologize for any inconvenience this may have caused.
-Computing and Communications Services
On Wednesday, October 14th, 2020, the custom Ryerson URL to Google Calendar (https://calendar.google.com/a/ryerson.ca) stopped working. It includes links within the my.ryerson portal (https://my.ryerson.ca), which have been switched to https://calendar.google.com temporarily. Users need to log out of the portal and then back in in order for these links to be in effect. We have opened a ticket with Google on this issue.
Update – 2:33 PM – The issue has been resolved by Google at 1:10 PM today.
We apologize for any inconvenience this may have caused.
-Computing and Communication Services
On Tuesday October 13, 2020 at 3:30 PM, CCS noticed issues preventing new RU-VPN2 connections. Existing connections do not seem to be affected. The IT-Security team is investigating the root cause
Update 11:50 PM
The RU-VPN issue has been resolved and services resumed at 11:50 PM
We apologize for any inconvenience this may have caused.
-Computing and Communications Services
On Friday September 11, 2020 CCS received an alert about broken network connectivity to the WCB building. The Network services team is investigating the issue and escalating to the service provider.
Update:
Fibre connectivity to the building was restored on Sept 16, at 9:55 AM
We apologize for any inconvenience this may have caused.
-Computing and Communications Services
The D2L Network Operations Center (NOC) advises that on Sept. 11, 2020 starting at 9:00AM (ET) an infrastructure event may be impacting users’ experience with D2L Brightspace where pages are loading slowly. D2L technical teams are actively working to resolve this issue. We will provide you with an update as soon as we have one.
We apologize for any problems this is causing you.
Computing and Communications Services
Update – the issue was resolved on Friday Sept. 11 at 1:09 PM
The D2L Network Operations Center (NOC) advises that on September 1, 2020, between 8:15 AM – 9:24 AM and between 9:54 AM – 12:33 PM, an infrastructure event may have impacted your experience with the following in D2L Brightspace: Learning Environment Documents and Files – AICC Packages, XAPI Objects are not loading; SCORM – SCORM Objects are not loading; and/or Video Note – Unavailable.
The issue is now resolved.
We apologize for any impact to users.
Computing and Communications Services.
