Category Archives: Blackboard

Blackboard application server experiencing problem: Monday, May 28 2012 12:15 PM

Posted on May 28, 2012 by Casey Carvalho

One of the 5 Blackboard application servers is experiencing some problems, and we will be taking it out of the load balanced pool around 1 PM.   Users connected to this application server will not be affected by this action and … Continue reading →

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Blackboard daily restart scheduled between 3 AM and 4 AM

Posted on May 26, 2012 by Branka Halilovic

The recent Blackboard 9.1 SP8 upgrade introduced a bug with the authentication code, causing a memory leak, which over time leads to the problems recently experienced with the Blackboard system.  To reduce the risk of similar incidents, the Blackboard application … Continue reading →

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Blackboard Learn Unavailable, Friday May 25, 2012 between 10:25 am and 10:50 am

Posted on May 25, 2012 by Branka Halilovic

This morning around 10 am the Blackboard system was experiencing a memory leak issue, the same issue that was experienced this Wednesday after the Blackboard upgrade. To prevent the problem from getting worse, all five application servers had to be … Continue reading →

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Blackboard application servers issues – Wed, May 23

Posted on May 23, 2012 by Branka Halilovic

At approximately 11:56 am today, we started experiencing memory resources issues with some of the five Blackboard application servers. The servers needed to be restarted and users who were connected to these particular servers may have had their sessions dropped. … Continue reading →

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Blackboard upgrade status: Monday, May 21

Posted on May 21, 2012 by Branka Halilovic

Update on Tuesday, May 22 at 2:00 pm: Just after 8 pm on Monday, May 21 CCS started receiving complaints from students that were not able to submit assignments on Blackboard and from one instructor who was not able to enter … Continue reading →

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Can’t Log in to my.ryerson.ca and other systems

Posted on October 24, 2011 by Brian Lesser

The Central Authentication System that allows you to log into my.ryerson.ca and other systems is offline due to a hardware problem. Continue reading →

Posted in Blackboard, eHR, eResources, my.ryerson, RAMSS | 14 Comments

Blackboard service disruption: Sept. 28, 2011 1:00 am – 4:45 am

Posted on September 28, 2011 by Casey Carvalho

One of the Blackboard servers stopped responding around 1 AM today (Sept. 28, 2011), causing a few users to experience intermittent access to the system. Other Blackboard servers were not affected. The service was fully restored at 4:45 AM.
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