Category Archives: All Categories

my.ryerson Unresponsive: Tuesday, Sept. 18, 2012 7:10 AM

Posted on September 18, 2012 by Casey Carvalho

The my.ryerson portal is currently unresponsive (it takes ten minutes to log in), as of 7:10 AM this morning. Technical support has been contacted. Update 8:30 AM: The portal has returned to service but without the courses and organizations module. To access your … Continue reading →

Posted in All Categories, Blackboard, my.ryerson | Comments Off on my.ryerson Unresponsive: Tuesday, Sept. 18, 2012 7:10 AM

my.ryerson.ca scheduled outage: Tuesday, Sept. 18 2012 00:01 AM – 00:30 AM

Posted on September 17, 2012 by Casey Carvalho

To address a recurring problem that causes the my.ryerson portal to become unresponsive, CCS will make some configuration changes to the my.ryerson.ca portal and the Web service that caused the problem. Access to my.ryerson.ca may be intermittent during the change planned … Continue reading →

Posted in All Categories, Blackboard, my.ryerson | Comments Off on my.ryerson.ca scheduled outage: Tuesday, Sept. 18 2012 00:01 AM – 00:30 AM

My.ryerson.ca Unresponsive – Sunday September 16, 2012 8:23 PM – 9:00 PM

Posted on September 16, 2012 by Brian Lesser

The my.ryerson portal became unresponsive at 8:23 PM this evening due to a problem with a Web service required for rending part of the my.ryerson page/tab. The Web service was restarted at approximately 8:45. uPortal’s servers were also restarted and … Continue reading →

Posted in All Categories | Comments Off on My.ryerson.ca Unresponsive – Sunday September 16, 2012 8:23 PM – 9:00 PM

Scheduled eHR System Outage, Saturday, September 15 at midnight until Tuesday, September 18 at 8 am

Posted on September 14, 2012 by

eHR system will be undergoing maintenance this weekend and as a result, eHR will be unavailable from Saturday, September 15 at midnight until Tuesday, September 18 at 8 am. We apologize in advance for any inconvenience this will cause. – … Continue reading →

Posted in All Categories, eHR | Tagged | Comments Off on Scheduled eHR System Outage, Saturday, September 15 at midnight until Tuesday, September 18 at 8 am

My.ryerson.ca Service Interruption – Thursday September 13, 2012 3:28PM – 3:57PM

Posted on September 13, 2012 by Jim Buchanan

Service on My.ryerson.ca  was interrupted this afternoon for approximately 30 minutes.  A service invoked when a user logs on to my.ryerson.ca became unresponsive. Full service was restored following a restarted at 3:57 PM.  CCS continues to investigate  the underlying cause … Continue reading →

Posted in All Categories, my.ryerson | Comments Off on My.ryerson.ca Service Interruption – Thursday September 13, 2012 3:28PM – 3:57PM

Scheduled Wireless Service Disruption – Saturday, September 8, 2012 between 1 AM and 1:05 AM

Posted on September 7, 2012 by Jim Buchanan

At approximately 1 AM on Saturday September 8, 2012 the wireless service across campus will be disrupted for about 5 minutes. CCS will be adding a wireless network in the new MAC building. We apologize in advance for any inconvenience … Continue reading →

Posted in All Categories, wireless | Tagged | 2 Comments

Wireless service disruption: Friday, September 7, 2012 7:20 AM – 7:45 AM

Posted on September 7, 2012 by

The wireless network was unavailable in the Library, Podium and Jorgenson Hall buildings this morning. The issue was first reported at 7:20 AM this morning. Network Services restored services by 7:45 AM. The outage was caused by an unresponsive system process. We apologize … Continue reading →

Posted in All Categories, wireless | Tagged | Comments Off on Wireless service disruption: Friday, September 7, 2012 7:20 AM – 7:45 AM

Academic wireless outage: Tuesday, Sept. 4, 2012 07:30 AM – 9:10 AM

Posted on September 4, 2012 by Casey Carvalho

A problem with the wireless infrastructure caused users to receive an authentication failure this morning, starting at approximately 7:30 AM.  Services were restored at 9:10 AM. We apologize for the service disruption. -Computing and Communications Services

Posted in All Categories, wireless | Comments Off on Academic wireless outage: Tuesday, Sept. 4, 2012 07:30 AM – 9:10 AM

Scheduled wireless security certificate update, Friday, August 31, 2012 between 6 am and 8 am

Posted on August 30, 2012 by

Wireless security certificates will be updated on August 31, 2012 between 6 am and 8 am. Existing users with MAC and iOS devices having issues connecting to the RU-Secure wireless network should follow the instructions available at http://www.ryerson.ca/ccs/connecting/oncampus/wireless/how/newCertificate.html. – Computing … Continue reading →

Posted in All Categories, wireless | Tagged | Comments Off on Scheduled wireless security certificate update, Friday, August 31, 2012 between 6 am and 8 am

Groupwise (GWPOS2) service interruption – Aug. 21, 2012 5:00 AM – 7:05 AM

Posted on August 21, 2012 by Casey Carvalho

The web interface for the GroupWise server GWPOS2 was not available this morning from 5 AM – 7:05 AM.   A forced reboot was carried out this morning and full services were restored at approximately 7:05 AM. The outage affected e-mail services for CCS staff. We … Continue reading →

Posted in All Categories | Comments Off on Groupwise (GWPOS2) service interruption – Aug. 21, 2012 5:00 AM – 7:05 AM