Category Archives: All Categories

RMS (Resource Management System) Issues – Friday, Dec. 14 – 12:40 PM to 2:00 PM

Posted on December 16, 2012 by Jim Buchanan

Due to an issue with the application servers, users of RMS Web applications, including Online Identity Activation, Manage My Online Resources and RMS Administration may have experienced intermittent access between 12:40 PM and 2:00 PM today, Friday, December 14. The … Continue reading →

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LDAP authentication outage: Wednesday, Dec. 12, 2012 7:15 AM – 8:11 AM – Update

Posted on December 12, 2012 by Casey Carvalho

Update:  This affected CASified applications, including Gmail, Blackboard, my.ryerson.ca, Confluence, Jira and impacted wireless Access. =============================================================== The LDAP (Lightweight Directory Access Protocol) proxy servers used for authentication, including authentication of CAS systems (my.ryerson.ca), stopped responding around 7:15 am.   Services were restored around … Continue reading →

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Google Apps service disruption – Monday Dec. 10

Posted on December 11, 2012 by Jim Buchanan

Google mail experienced issues on Monday Dec. 10 from 11:54AM – 12:00 Noon and from 12:04 PM to 12:16 PM. Users may have experienced slow performance or may have experienced errors with Gmail, Calendar and Google Documents. We apologize for … Continue reading →

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my.ryerson.ca service disruption – Monday, Dec. 10 – 11:11 PM to Tuesday Dec. 11 – 7:30 AM

Posted on December 11, 2012 by Jim Buchanan

One of the my.ryerson.ca portal application servers became unresponsive  around 11:11 PM  on Monday December 10th, causing users directed to the server to experience slow response times or an error message.  The application was restarted on the server and services … Continue reading →

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Intermittent Campus Printing Service (CPS): Tuesday, Nov. 28 2012 8:16 AM – 9:16 AM

Posted on November 27, 2012 by

Web based Campus Printing Service (CPS) periodically generated errors when users submitted print  jobs online from 8:16 AM to 9:16 AM this morning.  A restart of the application resolved the issue. We apologize for the inconvenience. -Computing and Communications Services

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New Gmail compose and reply features – November 27, 2012

Posted on November 27, 2012 by

Google has rolled out a new Gmail compose and reply feature. When  Ryerson Gmail users login to their accounts, they will notice a new popup window asking them to try out the new compose experience. More information about a new … Continue reading →

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my.ryerson.ca and CAS service interruption: Tuesday Nov. 27 00:00 AM – 00:15 AM

Posted on November 26, 2012 by Casey Carvalho

Due to an issue with an Oracle database process, a planned service interruption is being scheduled for approximately 15 minutes, starting tonight at midnight.  During this period Ryerson’s Central Authentication System (CAS) will be unavailable. While applications accessed through my.ryerson.ca (including  RAMSS, Blackboard, … Continue reading →

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www.ryerson.ca unavailable Saturday, Nov. 24, 2012 9:22 PM – 9:42 PM

Posted on November 25, 2012 by Casey Carvalho

Due to an administrative error the www.ryerson.ca system was unavailable for about 20 minutes Saturday evening, from 9:22 PM to 9:42 PM. We apologize for any inconvenience. -Computing and Communications Services

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Update to the Sophos Anti-Virus issue – Friday, November 16, 2012

Posted on November 16, 2012 by

As announced on September 20, 2012 on the Service Alerts Blog (http://servicealerts.blog.ryerson.ca/2012/09/20/sohpos-anti-virus-software-thursday-september-20-2012/), a corrupted virus definition file was pushed by the vendor to all Sophos clients. This followed up by another virus definition update that corrected the issue. However, CCS … Continue reading →

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blog.ryerson.ca problem – Monday, Nov. 12 2012 18:40 PM – 22:15 PM

Posted on November 13, 2012 by Casey Carvalho

At approximately 6:40 PM on Monday, November 2012, the blog.ryerson.ca service became unresponsive due to a spike in memory and CPU utilization on the server.  CCS has been investigating the problem but has not yet been able to identify the root cause … Continue reading →

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