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RMS outage: Admin, Self Service and Activation – Friday, Dec. 13, 2013 10:58 AM – 11:06 AM
The back-end server that all RMS web applications (Admin, Self Service and Activation) connect to became unresponsive starting at 10:58 AM this morning. The server was restarted and services were fully restored at 11:06 AM. We continue to investigate the … Continue reading
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Intermittent LDAP authentication failures – Friday, Dec. 6, 2013 07:05 AM AM – 12:30 PM
One of the LDAP servers used to authenticate users logging in to my.ryerson, Blackboard, eHR, Confluence, Jira and other applications experienced intermittent problems between 7:05 AM and 12:30 PM. Users connected to this server may have received a “incorrect password” message. This … Continue reading
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my.ryerson service slow: Wednesday Dec. 4 2013, 6:01 PM – 7:15 PM
At 6:01 PM this afternoon, we received alerts from our internal monitoring system that the my.ryerson.ca portal was responding slowly. At 7:15 PM, the response time was back to normal. We are continuing to investigate the cause. We apologize for … Continue reading
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Bell Network Outage from November 26, 2013 at 11:00 PM to November 27, 2013 6:00 AM
Bell Canada had emergency fibre repair work that started on November 26, 2013 at 11:00 PM and lasted until November 27, 2013 at 6:00 AM. This impacted Bell’s customers in the Toronto area as shown in Bell’s notice below. During … Continue reading
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Campus Printing Service (CPS) service interruption: Tuesday, Nov. 26 2013 11:30 AM – 2:30 AM
The web based Campus Printing Service (CPS) application experienced a problem starting at 11:30AM today, Nov. 26, 2013 which prevented submitted jobs from printing. The issue was resolved by 2:30PM. Technical staff are engaging the vendor to find a … Continue reading
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VAPPS service disruption: Monday, Nov. 25 2013 noon – 12:30 PM
The authentication server for VAPPS (virtual applications) stopped accepting connections around noon today, Monday, Nov. 25. A reboot of the server restored services around 12:30PM. The following virtual applications were affected: Matlab SPSS Maple SAS ANSYS JDA We apologize … Continue reading
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Security Advisory – Adobe Breach Update, Nov. 22, 2013
Last month, Adobe Systems Inc. reported a serious security breach that compromised their product source code and the accounts of 150 million customers. Adobe has selectively notified only 38 million of their customers to date. Given the sheer volume of … Continue reading
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my.ryerson service disruption: Friday Nov. 8 2013, 11:27 AM – 11:40 AM
One of the my.ryerson portal servers became unresponsive at approximately 11:27 AM this morning and caused a service disruption for users who were on this server. The server was restarted at 11:40 AM and the service was restored. We are … Continue reading
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Slow wireless at TRS – Thursday, November 7, 2013 from 5:00 AM to 4:00 PM
On Thursday, November 7, 2013, at 5:00 AM , one of the links to the wireless controller in TRS started to show some intermittent errors. This caused slower than usual wireless access in that building. The link was taken out … Continue reading
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RMS outage – Admin, Self Service and Activation – Tuesday, Nov. 5, 2013 1:20 PM – 1:22 PM
On Friday, November 1, 2013 an update to RMS created an issue with the creation of a Google Token (used to connected a mobile device to Ryerson Gmail). The fix for this issue was deployed this afternoon resulting in the … Continue reading
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