Category Archives: All Categories

Issue accessing ARES eReserve and McGrawHill: December 7, 2015 at 1:50 PM

Posted on December 7, 2015 by Branka Halilovic

CCS started receiving reports about issues accessing ARES eReserve and McGrawHill content from Brightspace at approximately 1:50 PM.  The issue was reported to D2L. D2L is currently looking into this and we will provide an update when more information becomes … Continue reading →

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Internet interruption on Friday November 27, at 1:27 PM

Posted on November 27, 2015 by michael

On Friday, November 27, 2015 at 01:27 PM, one of the network devices that manages the amount of network traffic entering and leaving Ryerson from the Internet restarted on its own. This briefly impacted internet connectivity while the traffic was re-routed through a … Continue reading →

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Delayed Delivery of Emails: Wednesday, Nov. 18 1:00 PM – 2:30 PM

Posted on November 18, 2015 by Hongbo HE

Starting around 1:00 pm this afternoon, Email delivery was delayed for up to 45 minutes due to high volume of Email messages coming to Ryerson from the Internet. We have cleaned up the message queues and normal Email delivery was … Continue reading →

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SAS Web Services Outage: Monday, Nov. 16, 2015 1:00 AM – 10:45 AM

Posted on November 16, 2015 by Hongbo HE

The Student Administrative System (SAS) Web Services did not restart properly after the scheduled nightly down time at 1 AM this morning. The services were restarted and made available at approximately 10:45 AM. Please note that the SAS Web Services … Continue reading →

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Brightspace by D2L – Service issue – Wednesday, November 11, 2015

Posted on November 13, 2015 by Jim Buchanan

On Wednesday Nov. 11, 2015 afternoon around 2:1​8 p.m., D2L made a configuration change that caused an negative impact to students.  The students affected  were unable to see other students’ names in Discussion Forum postings.  These names were displayed as … Continue reading →

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Intermittent Delayed Delivery of Some EMails: Tuesday, Nov. 3, 2015 00:20 AM – Friday, Nov . 6, 2015 11:37 AM

Posted on November 6, 2015 by Hongbo HE

A bad network connection on one of our email servers  caused intermittent email delays for some email. The issue  started at 12:20 AM, November 3 and was resolved at 11:37 AM, November 6.  Email is now being delivered without a … Continue reading →

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Google Calendar Service Disruption: Wed. Nov. 4, 2015

Posted on November 4, 2015 by Hongbo HE

CCS began receiving reports of Google Calendar service disruption at approximately 11 AM.  Attempts to navigate to Google Calendar may sometimes result in an error page being displayed. We have reported the problem to Google and Google is currently working on … Continue reading →

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Brightspace by D2L service interruption – Tuesday, November 3, 2015 at 4 PM

Posted on November 3, 2015 by Jim Buchanan

CCS began receiving reports of service interruptions by people trying to use Brightspace by D2L at approximately 4 PM. Some people experienced a system error, while others reported slow response times. We have contacted D2L and have opened a case with their support desk but … Continue reading →

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WiFi interruption at LIB, JOR, POD and SLC on Thursday October 29, 2015 at 2:00 PM

Posted on October 29, 2015 by michael

On Thursday, October 29, 2015 at 02:00 PM, one of the network switches rebooted. This impacted the WiFi network at LIB, JOR, POD and SLC buildings. Services were resumed at 2:05 PM   Please accept our apologies for any inconvenience this has caused. -Computing … Continue reading →

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Scheduled my.ryerson system maintenance: Sunday, October 11, 2015 from 6:30 a.m. to 9 a.m.

Posted on October 8, 2015 by Branka Halilovic

The software that runs the my.ryerson, uPortal will be upgraded to a new version on Sunday, October 11, 2015  from 6:30 a.m. to 9 a.m. Access to the my.ryerson portal and all applications accessed through the my.ryerson portal may be … Continue reading →

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