Category Archives: All Categories

Academic lab printing disruption: Friday, April 29, 2016

Posted on April 29, 2016 by Casey Carvalho

At approximately 8:50am on Friday, April 29,  academic lab printing started experiencing slowness when downloading a required print  driver at user login time. The issue manifests itself via  a pop-up message indicating that the Windows Printer Installation is Looking for a driver…  … Continue reading →

Posted in All Categories | Comments Off on Academic lab printing disruption: Friday, April 29, 2016

Internet outage on Friday April 22, 2016 at 1:00 PM

Posted on April 22, 2016 by michael

On Friday April 22, 2016 at around 1:00 PM, many sites on the internet became unreachable due to an internet routing problem at a major internet hub in the United States. The Network engineering team at Ryerson is monitoring the … Continue reading →

Posted in All Categories | Comments Off on Internet outage on Friday April 22, 2016 at 1:00 PM

Wired network outage on Friday April 22 from 3:15 AM to 7:45 AM

Posted on April 22, 2016 by michael

On Friday, April 22, 2016 at 3:15 AM, a firewall protecting all the wired academic and administrative subnets failed. This  prevented these subnets from accessing any network resource. IT-Security moved the traffic to a redundant firewall and services were resumed at 7:45 AM … Continue reading →

Posted in All Categories, Firewall | Tagged | Comments Off on Wired network outage on Friday April 22 from 3:15 AM to 7:45 AM

Lab outage in LIB-386L on Monday April 4, 2016

Posted on April 4, 2016 by michael

On Monday April 4, 2016 at 2:30AM, the computers in LIB-386L lost their network connectivity. Connectivity was restored at 11:00 AM after adding a second DHCP server. Network Engineering staff are troubleshooting the issue. Please accept our apologies for the problems this outage … Continue reading →

Posted in All Categories, network | Tagged | Comments Off on Lab outage in LIB-386L on Monday April 4, 2016

RU-VPN2 service outage: Friday April 1, 2016 8AM – 8:30AM

Posted on April 1, 2016 by Casey Carvalho

RU-VPN2 was not available this morning, Friday, April 1st, from 8AM – 8:30AM due to a failure to start the service following system maintenance.   A configuration change  has been implemented to auto-start the service after a server reboot to avoid … Continue reading →

Posted in All Categories | Comments Off on RU-VPN2 service outage: Friday April 1, 2016 8AM – 8:30AM

Ryecast video streaming issues: Monday, March 28, 2016

Posted on March 28, 2016 by

UPDATE – March 29, 2016 The Ryecast video streaming issue has been fixed.  All videos should now play as expected.  Thanks for your patience   Starting Friday, March 25, 2016 Ryecast started showing errors when videos were playing. Temporarily, the … Continue reading →

Posted in All Categories, Ryecast | Comments Off on Ryecast video streaming issues: Monday, March 28, 2016

www.ryerson.ca service outage Monday March 28, 2016

Posted on March 28, 2016 by Jim Buchanan

The Ryerson.ca website became unavailable around 8:57 AM this morning. CCS is working to fix the issue We apologize for the inconvenience Update: The website was returned to service at about 10:15 AM We continue to investigate the root cause

Posted in All Categories | Comments Off on www.ryerson.ca service outage Monday March 28, 2016

Network outage Friday March 11, 2016 at 12:15 PM

Posted on March 11, 2016 by michael

On Friday, March 11, 2016 at 12:15 PM, a firewall for the wired networks failed which is preventing access to any network resource. Network staff are troubleshooting the issue. Update: The firewall vendor was able to provide a workaround and services … Continue reading →

Posted in All Categories, Firewall, network | Tagged , | Comments Off on Network outage Friday March 11, 2016 at 12:15 PM

WiFi interruption on Monday February 22, 2016 at 1:36 and 2:36PM

Posted on February 22, 2016 by michael

On Monday, February 22, 2016 at 1:36 PM, a WiFi network controller failed. This forced existing WiFi users to re-authenticate to a backup WiFi controller. Another interruption occurred at 2:36 PM as the original controller came back on line forcing the … Continue reading →

Posted in All Categories, wireless | Tagged | Comments Off on WiFi interruption on Monday February 22, 2016 at 1:36 and 2:36PM

KHW71G computer lab network outage on Monday, February 14, 2016 at 4:05 PM

Posted on February 16, 2016 by michael

On Monday, February 14, 2016 at 4:05 PM, a network switch serving KHW71G computer lab failed. This prevented the computers in this lab from connecting to the network. Network staff are working to resolve the problem. Update: The defective network switch has been … Continue reading →

Posted in All Categories, network | Tagged | Comments Off on KHW71G computer lab network outage on Monday, February 14, 2016 at 4:05 PM