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Ryecast video streaming issues: Monday, March 28, 2016
UPDATE – March 29, 2016 The Ryecast video streaming issue has been fixed. All videos should now play as expected. Thanks for your patience Starting Friday, March 25, 2016 Ryecast started showing errors when videos were playing. Temporarily, the … Continue reading
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www.ryerson.ca service outage Monday March 28, 2016
The Ryerson.ca website became unavailable around 8:57 AM this morning. CCS is working to fix the issue We apologize for the inconvenience Update: The website was returned to service at about 10:15 AM We continue to investigate the root cause
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Network outage Friday March 11, 2016 at 12:15 PM
On Friday, March 11, 2016 at 12:15 PM, a firewall for the wired networks failed which is preventing access to any network resource. Network staff are troubleshooting the issue. Update: The firewall vendor was able to provide a workaround and services … Continue reading
Posted in All Categories, Firewall, network
Tagged Firewall, network
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WiFi interruption on Monday February 22, 2016 at 1:36 and 2:36PM
On Monday, February 22, 2016 at 1:36 PM, a WiFi network controller failed. This forced existing WiFi users to re-authenticate to a backup WiFi controller. Another interruption occurred at 2:36 PM as the original controller came back on line forcing the … Continue reading
Posted in All Categories, wireless
Tagged Wireless
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KHW71G computer lab network outage on Monday, February 14, 2016 at 4:05 PM
On Monday, February 14, 2016 at 4:05 PM, a network switch serving KHW71G computer lab failed. This prevented the computers in this lab from connecting to the network. Network staff are working to resolve the problem. Update: The defective network switch has been … Continue reading
Posted in All Categories, network
Tagged network
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Voice Mail outage on Thursday February 11, 2016 at 4:30 PM
On Thursday, February 11, 2016 at 4:30 PM, the Voice Mail system failed to respond. The vendor has been contacted and a technician is on route to troubleshoot the issue. Update 7:48 PM: Voice mail has been restored. The cause of the … Continue reading
Posted in All Categories, phones
Tagged phones
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CFAPs outage on Tuesday February 9, 2016 from 11:30 AM to 11:40 AM
On Tuesday, February 9, 2016 at 11:30 AM, the firewall protecting the CFAPs (Windows Central File Sharing and Printing) servers failed. This prevented staff and faculty from accessing their personal or departmental shared folders. The firewall has been replaced and services … Continue reading
Posted in All Categories, Firewall
Tagged Firewall
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The Google Calendar Link in my.ryerson Apps tab is not working for some users: Feb. 4
For users who have personal Google or non-Ryeson Google Apps account as the default Google account ( Sign in to multiple accounts at once), the Google Calendar link in my.ryerson portal’s Apps tab does not work. It will show “Not … Continue reading
Posted in All Categories, Google Apps
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my.ryerson service disruption: Jan. 18, 2016 11:06 AM
Since 11:06 AM this morning, access to my.ryerson has been intermittent. We are currently investigating the issue and will provide an update when more information becomes available. Update Jan. 18, 2016 3:43 PM: A fix was put in place at … Continue reading
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WiFi outage from Wednesday Dec. 30, 2015 at 7:35 PM to Thursday Dec. 31, 2015 at 2:30 PM
On Wednesday, December 30, 2015 at 7:35 PM, a network device failed. This prevented WiFi users from accessing the Internet. Network staff forced a fail over to another network device and services resumed at 2:45 PM on Thursday December 31, … Continue reading
Posted in All Categories, wireless
Tagged Wireless
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