Category Archives: All Categories

D2L Brightspace – system issue

Posted on September 11, 2020 by Jim Buchanan

The D2L Network Operations Center (NOC) advises that on Sept. 11, 2020 starting at 9:00AM (ET) an infrastructure event may be impacting users’ experience with D2L Brightspace where pages are loading slowly. D2L technical teams are actively working to resolve … Continue reading →

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D2L Brightspace – possible system issue

Posted on September 1, 2020 by Jim Buchanan

The D2L Network Operations Center (NOC) advises that on September 1, 2020, between 8:15 AM – 9:24 AM and between 9:54 AM – 12:33 PM, an infrastructure event may have impacted your experience with the following in D2L Brightspace: Learning Environment Documents and … Continue reading →

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CAS service interruption: 6:15 am – 8:47 am Aug. 28, 2020

Posted on August 28, 2020 by Hongbo HE

Some of Ryerson’s Central Authentication Service (CAS) application servers were not started properly during a scheduled maintenance operation at 6:15 am today. This prevented some users who connected to these servers from logging in to applications that use the SAML2 … Continue reading →

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Zoom login issue on Monday August 24, 2020

Posted on August 24, 2020 by Jim Buchanan

On Monday August 24, 2020 people are unable to log into Zoom with their Ryerson userid. CCS is investigating the issue and will provide an update as soon as we can. We apologize for any inconvenience this may be causing. … Continue reading →

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Ryerson’s main phone number is out of service on Friday August 21, 2020

Posted on August 21, 2020 by michael

On Friday August 21, 2020 at 9 AM, it was noticed that people dialing Ryerson’s main number 416-979-5000 are getting an “out of service” or Busy message. Ryerson’s telecom team escalated the issue to Bell Canada for resolution. Update at … Continue reading →

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Autodesk software service disruption: Wednesday, August 12, 2020

Posted on August 12, 2020 by Casey Carvalho

We have been made aware that a renewed AutoCAD software license is only valid for the most recent AutoCAD software version from the vendor.  However, as we are running an older version, the new license is preventing access to the still … Continue reading →

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RUFIS outage on Friday July 31, 2020 from 2:00 AM to 12:40 PM

Posted on July 31, 2020 by michael

On Friday July 31, 2020, at 2:0 AM CCS received an alert about RUFIS access outage. Problem traced to a failed automatic update. Servers were rebooted and services resumed at 12:40 PM. We apologize for any inconvenience this may have … Continue reading →

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Intermittent Internet access on July 20, 2020 at 11:00 AM

Posted on July 20, 2020 by michael

On Monday July 20, 2020, at 11:0 AM CCS received concerns about users having intermittent access to Ryerson’s resources such as VPN and DE website. Network services & IT security team are investigating the issue. Update at 13:45 PM: IT … Continue reading →

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Ryerson main phone number is out of service

Posted on July 8, 2020 by michael

On Wednesday July 8, 2020 at 10 AM, it was noticed that people dialing Ryerson’s main number 416-979-5000 are getting an “out of service” message. Ryerson’s telecom team escalated the issue to Bell Canada for resolution. Update at 11:00 AM … Continue reading →

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Gmail Service Issue July 1st – July 4th, 2020

Posted on July 6, 2020 by Hongbo HE

From July 1st to July 4th, 2020, Google has experienced an issue where a small number of promotional emails and spam were incorrectly delivered to users’ primary inboxes. During that time, scans to filter malware and the most egregious spam … Continue reading →

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