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Google services disruption on Mon., Dec 14th, 2020
Google reported issues with all Google Workspace (G Suite) services, starting at 6:55 AM today. CCS also received reports from some of our users that GMail was not working properly. At 8:56 AM, Google updated that all services have been … Continue reading
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Intermittent Jabber disconnects on November 24, 2020
On Tuesday November 24, 2020, CCS noticed that some Jabber phone sessions are randomly disconnecting. The issue was reported to the vendor. A software patch has to be applied to resolve a software bug late this evening. Update 1: A … Continue reading
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RUFIS is NOT Certified with the new macOS Big Sur (11.0)
Apple released macOS Big Sur (11.0) on Nov. 12th, 2020. At this time Ryerson University Financial Information Systems (RUFIS) is not certified with Big Sur or any browsers (Safari, Chrome, or Firefox) installed on it. In our limited testing, particularly … Continue reading
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Network outage at library on Monday October 19, 2020
On Monday October 19, 2020 CCS received an alert about network outage at the library. The Network services team is investigating the issue. Update: At 10:35 AM the network switch was rebooted and services resumed We apologize for any inconvenience … Continue reading
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Custom Ryerson URL to Google Calendar is not working on Wed. Oct. 14th 2020
On Wednesday, October 14th, 2020, the custom Ryerson URL to Google Calendar (https://calendar.google.com/a/ryerson.ca) stopped working. It includes links within the my.ryerson portal (https://my.ryerson.ca), which have been switched to https://calendar.google.com temporarily. Users need to log out of the portal and then … Continue reading
Posted in All Categories, G Suite, Google Apps
Tagged Google Apps, my.ryerson.ca
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RU-VPN2 Partial outage on Tuesday October 13, 2020 at 3:30 PM
On Tuesday October 13, 2020 at 3:30 PM, CCS noticed issues preventing new RU-VPN2 connections. Existing connections do not seem to be affected. The IT-Security team is investigating the root cause Update 11:50 PM The RU-VPN issue has been resolved … Continue reading
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Network Outage at WCB building on Friday Sep 11, 2020
On Friday September 11, 2020 CCS received an alert about broken network connectivity to the WCB building. The Network services team is investigating the issue and escalating to the service provider. Update: Fibre connectivity to the building was restored on … Continue reading
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D2L Brightspace – system issue
The D2L Network Operations Center (NOC) advises that on Sept. 11, 2020 starting at 9:00AM (ET) an infrastructure event may be impacting users’ experience with D2L Brightspace where pages are loading slowly. D2L technical teams are actively working to resolve … Continue reading
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D2L Brightspace – possible system issue
The D2L Network Operations Center (NOC) advises that on September 1, 2020, between 8:15 AM – 9:24 AM and between 9:54 AM – 12:33 PM, an infrastructure event may have impacted your experience with the following in D2L Brightspace: Learning Environment Documents and … Continue reading
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CAS service interruption: 6:15 am – 8:47 am Aug. 28, 2020
Some of Ryerson’s Central Authentication Service (CAS) application servers were not started properly during a scheduled maintenance operation at 6:15 am today. This prevented some users who connected to these servers from logging in to applications that use the SAML2 … Continue reading
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