Author Archives: michael

CAS authentication time-out on Friday, September 3, 2021

Posted on September 3, 2021 by michael

On Friday, September 3, 2021 some users may get “Gateway timeout” upon logging in through CAS. Affected users will have to retry logging in. CCS team is working to resolve this issue Update: at 14:35 A fix was implemented to … Continue reading →

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Jabber outage on Saturday April 24, 2021

Posted on April 24, 2021 by michael

On Saturday April 24, 2021, CCS noticed that Jabber phone sessions are disconnecting. The issue was reported to the vendor for a resolution. Update: At 2:30 PM the vendor was able to fix the issue and services resumed We apologize … Continue reading →

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RU-VPN Access issues on Thursday March 25, 2021

Posted on March 26, 2021 by michael

On Thursday March 25, some RU-VPN users were unable to access Ryerson resources. The vendor has since provided a hot-fix to resolve the issue. Users will get the hot-fix automatically deployed the next time they login through RU-VPN. We apologize … Continue reading →

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Expected Internet interruption on Feb 21, 2021

Posted on February 19, 2021 by michael

One of Ryerson’s Internet Service Providers (ISP) will perform a network upgrade on February 21, 2021 between 12:01 AM and 4:00 AM. During that time Ryerson’s Internet traffic will flow through a backup ISP link. However, existing connections during this … Continue reading →

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Traffic to Google dropped on February 17, 2021

Posted on February 17, 2021 by michael

On Wednesday February 17, 2021 at 10:20 AM, traffic to Google (Gmail, Drive, Search) was dropped for on campus and VPN users, due to false positive threat information. The issue was fixed at 12:15 and traffic to Google resumed normally. … Continue reading →

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Network outage on Friday Feb. 5, 2021 from 7:55 AM to 10:15 AM

Posted on February 5, 2021 by michael

On Friday February 5, 2021 at 7:55 AM, a border router was misconfigured. The change prevented departments’ subnets that use private IP addresses from accessing the Internet. The primary impact was that desktop computers on those networks could not reach … Continue reading →

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Intermittent Jabber disconnects on November 24, 2020

Posted on November 24, 2020 by michael

On Tuesday November 24, 2020, CCS noticed that some Jabber phone sessions are randomly disconnecting. The issue was reported to the vendor. A software patch has to be applied to resolve a software bug late this evening. Update 1: A … Continue reading →

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Network outage at library on Monday October 19, 2020

Posted on October 19, 2020 by michael

On Monday October 19, 2020 CCS received an alert about network outage at the library. The Network services team is investigating the issue. Update: At 10:35 AM the network switch was rebooted and services resumed We apologize for any inconvenience … Continue reading →

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RU-VPN2 Partial outage on Tuesday October 13, 2020 at 3:30 PM

Posted on October 13, 2020 by michael

On Tuesday October 13, 2020 at 3:30 PM, CCS noticed issues preventing new RU-VPN2 connections. Existing connections do not seem to be affected. The IT-Security team is investigating the root cause Update 11:50 PM The RU-VPN issue has been resolved … Continue reading →

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Network Outage at WCB building on Friday Sep 11, 2020

Posted on September 15, 2020 by michael

On Friday September 11, 2020 CCS received an alert about broken network connectivity to the WCB building. The Network services team is investigating the issue and escalating to the service provider. Update: Fibre connectivity to the building was restored on … Continue reading →

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