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Recent Alerts
- WiFi outage on Tuesday October 22, 2024 from 1:01 to 1:14 PM
- CE Azure labs outage on Thursday September 5, 2024
- Slow connectivity to applications on Tuesday September 3, 2024
- WiFi Network outage on Wednesday August 28, 2024 from 5:20 to 7:15 AM
- ServiceNow (Ask HR and IT Help) outage on Monday August 26, 2024
Author Archives: michael
RU-VPN Access issues on Thursday March 25, 2021
On Thursday March 25, some RU-VPN users were unable to access Ryerson resources. The vendor has since provided a hot-fix to resolve the issue. Users will get the hot-fix automatically deployed the next time they login through RU-VPN. We apologize … Continue reading
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Expected Internet interruption on Feb 21, 2021
One of Ryerson’s Internet Service Providers (ISP) will perform a network upgrade on February 21, 2021 between 12:01 AM and 4:00 AM. During that time Ryerson’s Internet traffic will flow through a backup ISP link. However, existing connections during this … Continue reading
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Traffic to Google dropped on February 17, 2021
On Wednesday February 17, 2021 at 10:20 AM, traffic to Google (Gmail, Drive, Search) was dropped for on campus and VPN users, due to false positive threat information. The issue was fixed at 12:15 and traffic to Google resumed normally. … Continue reading
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Network outage on Friday Feb. 5, 2021 from 7:55 AM to 10:15 AM
On Friday February 5, 2021 at 7:55 AM, a border router was misconfigured. The change prevented departments’ subnets that use private IP addresses from accessing the Internet. The primary impact was that desktop computers on those networks could not reach … Continue reading
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Intermittent Jabber disconnects on November 24, 2020
On Tuesday November 24, 2020, CCS noticed that some Jabber phone sessions are randomly disconnecting. The issue was reported to the vendor. A software patch has to be applied to resolve a software bug late this evening. Update 1: A … Continue reading
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Network outage at library on Monday October 19, 2020
On Monday October 19, 2020 CCS received an alert about network outage at the library. The Network services team is investigating the issue. Update: At 10:35 AM the network switch was rebooted and services resumed We apologize for any inconvenience … Continue reading
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RU-VPN2 Partial outage on Tuesday October 13, 2020 at 3:30 PM
On Tuesday October 13, 2020 at 3:30 PM, CCS noticed issues preventing new RU-VPN2 connections. Existing connections do not seem to be affected. The IT-Security team is investigating the root cause Update 11:50 PM The RU-VPN issue has been resolved … Continue reading
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Network Outage at WCB building on Friday Sep 11, 2020
On Friday September 11, 2020 CCS received an alert about broken network connectivity to the WCB building. The Network services team is investigating the issue and escalating to the service provider. Update: Fibre connectivity to the building was restored on … Continue reading
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Ryerson’s main phone number is out of service on Friday August 21, 2020
On Friday August 21, 2020 at 9 AM, it was noticed that people dialing Ryerson’s main number 416-979-5000 are getting an “out of service” or Busy message. Ryerson’s telecom team escalated the issue to Bell Canada for resolution. Update at … Continue reading
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RUFIS outage on Friday July 31, 2020 from 2:00 AM to 12:40 PM
On Friday July 31, 2020, at 2:0 AM CCS received an alert about RUFIS access outage. Problem traced to a failed automatic update. Servers were rebooted and services resumed at 12:40 PM. We apologize for any inconvenience this may have … Continue reading
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