Author Archives: michael

On Thursday April 11 at approximately 03:10 AM, administrative printing and other remote access services stopped working due to some firewall rules that were accidentally disabled.    CCS became aware of the issue around 2 PM and the firewall rules were … Continue reading →

On Monday March 18 at 4:45 PM, CCS got alerts about wireless authentication failures all over the campus. Network and IT Security teams are troubleshooting the issue Update: Services resumed at 5:50 PM We apologize for any inconvenience this has … Continue reading →

On Sunday Jan 14 at 10PM, CCS started to receive alerts about outage at MER and DAL buildings. The problem traced to the Microwave link feeding these buildings. There is no estimated time to when could this be fixed. We … Continue reading →

On November 20, 2023, the CCS telecom team received alerts that voicemail messages are not copied to gmail for the users who opted to this service. The telecom team is working with the vendor to investigate and will keep you … Continue reading →

On October 20, 2023, the CCS telecom team received alerts that users of the Jabber; phone system client; were unable to login. The telecom team is working with the vendor to investigate and will keep you updated. Update at 9:30 … Continue reading →

The Network Engineering team noticed an unusual high CPU utilization on the manin network switches servicing the West side of the campus. Users may notice slow and/or intermittent network access while the issue is being investigated. Update at 7:50 AM … Continue reading →

On Monday September 11, 2023, the Jabber client for the phone system stopped working, preventing the users from logging in. The telecom team is working with the vendor to resolve the issue. Update at 10:55 The issue was traced to … Continue reading →

On Sunday May 28, 2023, at 11:17 AM CCS received reports that VPN users are unable to access some resources. IT security determined that the issue was limited to resources that are dependent on the userid. The issue was resolved … Continue reading →

On Wednesday May 10, 2023 at 7:00 AM, CCS noticed that all call centres agents (CCS helpsesk, service hub) are unable to login to their call centre application to receive calls from staff & students. This is due to a … Continue reading →