Author Archives: Jim Buchanan

Ryerson Gmail service interuption on Friday, January 24, 2014

Posted on January 24, 2014 by Jim Buchanan

On Friday, January 24, 2014 starting at approximately 2:00 PM the Ryerson Gmail service became unavailable.  This service disruption only applies to Gmail and appears to affect the consumer Gmail as well. CCS is attempting to contact Google support and … Continue reading →

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Network outage – Jorgenson Hall – Thursday May 2, 2013, 2:35PM – 2:50 PM

Posted on May 2, 2013 by Jim Buchanan

Due to a problem within a departmental network, the main network switch in Jorgenson Hall automatically disabled itself  to prevent the problem impacting Ryerson’s core network. This resulted in a network outage for all of Jorgenson Hall, both wireless and wired.  … Continue reading →

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CAS – Central Authentication System – Service disruption, March 25, 2013 11:35 AM – 12:30 PM

Posted on March 25, 2013 by Jim Buchanan

CAS, the Ryerson Central Authentication system was unavailable from 11:35 AM to 12:30 PM on Monday, March 25, 2013. This was due to an issue with a database server file system.  The problem is being investigated by CCS. Due to … Continue reading →

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Adobe Reader and Acrobat Security vulnerabilities

Posted on February 21, 2013 by Jim Buchanan

Adobe Systems has issued a security advisory for critical vulnerabilities identified in Adobe Reader and Acrobat. http://www.adobe.com/support/security/advisories/apsa13-02.html These vulnerabilities are already being exploited through sophisticated and targeted attacks that install malware, steal passwords, record keystrokes and collect other system information. … Continue reading →

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Ryerson Gmail – Mail Quota Issue

Posted on January 20, 2013 by Jim Buchanan

Some people have reported issues with their Ryerson Gmail quota.  Gmail reports that their mail box is full and that they are using 99% of their 1 GB limit.  They should have a 25 GB limit instead of 1 GB. … Continue reading →

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Issues accessing some Ryerson systems – Friday, January 18, 2013

Posted on January 18, 2013 by Jim Buchanan

Due to an issue with an upgrade to Ryerson’s Central Authentication system, some Ryerson applications became unavailable this morning. The problem was resolved at 2:15 PM today.  The applications affected are: Your Library Account Research Information System (RIS) Faculty Annual … Continue reading →

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RMS (Resource Management System) Issues – Friday, Dec. 14 – 12:40 PM to 2:00 PM

Posted on December 16, 2012 by Jim Buchanan

Due to an issue with the application servers, users of RMS Web applications, including Online Identity Activation, Manage My Online Resources and RMS Administration may have experienced intermittent access between 12:40 PM and 2:00 PM today, Friday, December 14. The … Continue reading →

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Google Apps service disruption – Monday Dec. 10

Posted on December 11, 2012 by Jim Buchanan

Google mail experienced issues on Monday Dec. 10 from 11:54AM – 12:00 Noon and from 12:04 PM to 12:16 PM. Users may have experienced slow performance or may have experienced errors with Gmail, Calendar and Google Documents. We apologize for … Continue reading →

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my.ryerson.ca service disruption – Monday, Dec. 10 – 11:11 PM to Tuesday Dec. 11 – 7:30 AM

Posted on December 11, 2012 by Jim Buchanan

One of the my.ryerson.ca portal application servers became unresponsive  around 11:11 PM  on Monday December 10th, causing users directed to the server to experience slow response times or an error message.  The application was restarted on the server and services … Continue reading →

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Blackboard – Slow Response Time: 9:30 am, Monday, December 12, 2012

Posted on December 10, 2012 by Jim Buchanan

Some users may have experienced slow response times when using Blackboard between 9:30 and 10:00 AM today, Monday, December 12, 2012. The slowness was due to an issue with the database server.  We continue to investigate the root cause of … Continue reading →

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