Author Archives: Jim Buchanan

Malicious “Open in Docs” email

Posted on May 3, 2017 by Jim Buchanan

Many of you have received an email saying someone has shared a document with you.  However, the email is to another email address, hhhhhhhhhhhhhhhh@mailinator.com.   These emails are malicious and designed to gain access to your address book among other … Continue reading →

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lynda.com security compromise

Posted on December 23, 2016 by Jim Buchanan

Computing and Communications Services has been made aware of a security breech at lynda.com. This breech has compromised the accounts of about 55,000 of their users (0.5%) If you have created a lynda.com account, you should change your password on … Continue reading →

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XMedius Fax outage – inbound faxes: Thursday, October 27, 2016

Posted on October 28, 2016 by Jim Buchanan

Ryerson’s Fax service, XMedius Fax experienced an outage for inbound faxes only  on Thursday, October 27, 2016. The issue started at approximately 11:15 AM on Thursday. CCS continues to investigate the cause and will provide updates as they are available. … Continue reading →

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blog.ryerson.ca outage: Monday, October 17, 2016

Posted on October 17, 2016 by Jim Buchanan

Ryerson’s Blog system, blog.ryerson.ca experienced a system outage today, Monday October 17, 2016 The issue started about 11:45 AM  with intermittent errors and was fixed at about 1:55 PM. We are continuing to investigate the problem. Please accept our apologies … Continue reading →

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Unable to comment on blog.ryerson.ca from off campus locations.

Posted on September 26, 2016 by Jim Buchanan

On Friday, September 23, 2016, we  received reports that users are unable to make any comments on the blog.ryerson.ca system from off campus locations. As of noon on Monday, September 26, 2016, the issue had been resolved. Computing and Communications … Continue reading →

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www.ryerson.ca outage – Thursday, August 4, 2016 2:40 PM – 5:00 PM

Posted on August 4, 2016 by Jim Buchanan

On Thursday, August 4, 2016 the www.ryerson.ca website became unavailable. Technical staff are investigating and we will update this alert as more information becomes available We apologize for any inconvenience. Update at 5:00 PM:  The website is now available.  CCS … Continue reading →

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www.ryerson.ca service outage Monday March 28, 2016

Posted on March 28, 2016 by Jim Buchanan

The Ryerson.ca website became unavailable around 8:57 AM this morning. CCS is working to fix the issue We apologize for the inconvenience Update: The website was returned to service at about 10:15 AM We continue to investigate the root cause

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Brightspace by D2L – Service issue – Wednesday, November 11, 2015

Posted on November 13, 2015 by Jim Buchanan

On Wednesday Nov. 11, 2015 afternoon around 2:1​8 p.m., D2L made a configuration change that caused an negative impact to students.  The students affected  were unable to see other students’ names in Discussion Forum postings.  These names were displayed as … Continue reading →

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Brightspace by D2L service interruption – Tuesday, November 3, 2015 at 4 PM

Posted on November 3, 2015 by Jim Buchanan

CCS began receiving reports of service interruptions by people trying to use Brightspace by D2L at approximately 4 PM. Some people experienced a system error, while others reported slow response times. We have contacted D2L and have opened a case with their support desk but … Continue reading →

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Brightspace by D2L service interruption – Friday, October 9, 2015

Posted on October 14, 2015 by Jim Buchanan

D2L has confirmed that Brightspace, Ryerson’s learning management system was unavailable on Friday October 9, 2015 from 6PM to 6:15PM. The issue was caused by problems with the D2L’s Web server farm. We are following up with D2L to get … Continue reading →

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