Author Archives: Jim Buchanan

D2L Brightspace – Issue with Manage Files

Posted on June 29, 2020 by Jim Buchanan

The D2L Network Operations Center (NOC) advises that an infrastructure event may be impacting access to D2L Brightspace’ Manage Files from courses where users might have received errors about not having permission to see the files. This issue started on Monday, … Continue reading →

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Possible Brightspace D2L – Learning Environment Document Preview/Viewer Service Interruption – Friday, April 24, 2020

Posted on April 24, 2020 by Jim Buchanan

The D2L Network Operations Center (NOC) advises that an infrastructure event might have impacted the user’s experience with the Document Preview/Document Viewer service in the Brightspace Learning Management system hosted by D2L from Thursday, April 23, 2020 at 7:00 PM … Continue reading →

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Issue with ryerson.zoom.us site

Posted on March 20, 2020 by Jim Buchanan

The Zoom video conferencing system experienced a problem with custom domains like ryerson.zoom.us being available today, Friday March 20, from approximately 4:10 PM to 4:34 PM. The site has been restored. The zoom.us site continued to function. We will work … Continue reading →

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Issues with www.ryerson.ca

Posted on March 13, 2020 by Jim Buchanan

The Ryerson web server, www.ryerson.ca is currently experiencing slower than normal response times due to an increased load on the server. CCS is investigating and working to restore full service. We apologize for any inconvenience. Update: This issue was resolved … Continue reading →

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Some users were incorrectly prompted to reset their password in CAS – Jan. 24, 2020 11:05 am – 11:20 am

Posted on January 24, 2020 by Jim Buchanan

Starting January 24, 2020 at 11:05 AM, some users were incorrectly prompted by our Central Authentication System (CAS) to change their password due to an expired password, when in fact, their password was not expired. The problem has been traced … Continue reading →

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Issues logging in to RAMSS – Monday January 6, 2020

Posted on January 6, 2020 by Jim Buchanan

Due to an issue with our authentication system (CAS) some students were unable to log on to RAMSS. This issue started on the evening of Decemeber 19. The service was returned to normal at approximately 11:45 AM today (January 6, … Continue reading →

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Email delivery issues – Wednesday December 18, 2019

Posted on December 18, 2019 by Jim Buchanan

We are experiencing issues with the delivery of email. CCS is investigating and will provide an update when we have more information. Update – 2:50 pm – The issue has been fixed. Email service has returned to normal. Emails from … Continue reading →

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D2L Brightspace system outage – Friday, September 6, 2019

Posted on September 7, 2019 by Jim Buchanan

The Brightspace Learning Management system hosted by D2L for  Ryerson  was briefly unavailable yesterday, Friday, September 6, 2019 The service interruption occurred between 10:15 PM and 10:24 PM We are working with D2L to determine what caused this service interruption. … Continue reading →

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Google GSuite Service disruption on Tuesday January 29, 2019

Posted on January 29, 2019 by Jim Buchanan

Google reported a service issue with all of the Google Services (including Gmail, Drive, and Calendar)  starting at  approximately 6:50  AM today. The latest Google Status information is available at: https://www.google.com/appsstatus#hl=en&v=issue&sid=5&iid=df974d012febcd7ad8ef758e5ae79327. The issue was resolved at approximately 7:39 AM. We … Continue reading →

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Email delivery delays – Friday, November 30, 2018

Posted on November 30, 2018 by Jim Buchanan

On Friday, Nov. 30,  2018 starting at approximately 9:30 AM there have been reports of delays in email deliveries. CCS is investigating the issue and will provide an update as soon as possible. Update 2:30 PM: The issue was discovered … Continue reading →

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