Author Archives: Hongbo HE

About Hongbo HE

Director, Application Services Computing and Communications Services Ryerson University

my.ryerson service disruption: Monday, Sept. 1, 2014 10:16 PM – Tuesday, Sept. 2, 2014 7:31 AM

One of the my.ryerson portal servers became unresponsive at approximately 10:16 PM, Monday, Sept. 1, 2014 due to a database connection issue. This caused a service disruption for the people who were using this server. The server was restarted at … Continue reading

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my.ryerson service disruption: Tuesday Aug. 12 2014, 2:16 PM – 2:57 PM

One of the my.ryerson portal servers became unresponsive at approximately 2:16 PM due to a resource issue (all application server threads were in use). This caused a service disruption for the people who were using this server. The server was restarted at 2:57 … Continue reading

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Email Delivery Failure for some users to certain domains: Friday July 4, 2014

CCS has received reports from users that they received email delivery failure notices for email recipients from certain domains. After further investigation, we discovered that one of our email servers was blacklisted by some of the email reputation services such … Continue reading

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Intermittent GMail Delays for some users: Thursday, June 19, 2014

CCS has received reports from Ryerson GMail users that some of their emails were delayed for up to 2 hours. This appears to be an issue with Google’s service and has been reported to Google. Google acknowledged the issue and it … Continue reading

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my.ryerson service disruption: Friday May 30 2014, 7:11 AM – 9:15 AM

One of the my.ryerson portal servers became unresponsive at approximately 7:11 AM. This caused a service disruption for users who were using  this server.  The server was restarted at 9:15 AM and service was restored. We are continuing to investigate … Continue reading

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my.ryerson service disruption: Monday April 7 2014, 5:10 PM – 6:58 PM

One of the my.ryerson portal servers became unresponsive at approximately 5:10 PM today and caused a service disruption for users who were on this server.  This server was restarted at 6:58 PM and the service was restored. We are continuing … Continue reading

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RMail service disruption: Friday, March 14, 2014 5:30 PM – Monday, March 17, 2014 1:15 PM

Since Friday, March 14 at 5:30 pm, two of the RMail servers experienced intermittent connectivity problem due to a networking issue.  Web Mail (https://mail.ryerson.ca) users connected to these servers were experiencing slow service. GMail users’ access were not affected. The … Continue reading

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my.ryerson landing page error message: Friday, Feb. 28, 2014 6:10 AM – Monday, Mar. 3, 2014 4:02 PM

Since Friday, Feb. 28 6:10 AM,  one of the my.ryerson portal servers produced a “uPortal error” message below the CCS Alerts area in the landing page for some users. The reason was that the server was not restarted properly during  … Continue reading

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RMS outage – Admin, Self Service and Activation – Friday, Jan. 31, 2014 11:00 AM – 12:00 PM

The back-end server that all RMS web applications (Admin, Self Service and Activation)  connect to became unresponsive starting at 11:00 AM this morning.  The application services were restarted and full services were restored around noon.  We continue to investigate the cause. … Continue reading

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RMS outage: Admin, Self Service and Activation – Friday, Dec. 13, 2013 10:58 AM – 11:06 AM

The back-end server that all RMS web applications (Admin, Self Service and Activation)  connect to became unresponsive starting at 10:58 AM this morning.  The server was restarted and services were  fully restored at 11:06 AM.  We continue to investigate the … Continue reading

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