Author Archives: Hongbo HE

About Hongbo HE

Director, Application Services Computing and Communications Services Ryerson University

RMail migration incomplete for some users

Posted on February 18, 2015 by Hongbo HE

We have become aware that some users’ mailbox were not fully migrated during the RMail upgrade over the February 14th weekend. This may have impacted around 1,500 users in various degrees. We are contacting the individual users as we work … Continue reading →

Posted in All Categories, Mail | Tagged | 6 Comments

Relay Email Service Disruption Sat. Feb. 7, 10:00 AM – Mon. Feb 9, 3:30 PM

Posted on February 10, 2015 by Hongbo HE

During preparatory work for the RMail upgrade scheduled to begin February 14 a problem occurred with the email relay server. The email relay server is only used by applications to send emails.  Any email messages with external recipients (non @ryerson.ca … Continue reading →

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my.ryerson Service Slowness : Monday, January 12, 2015, 11:20 AM- 12:00 PM

Posted on January 12, 2015 by Hongbo HE

The my.ryerson servers became unresponsive at approximately 11:20 AM today.  This caused service slowness for users who were attempting to logon to my.ryerson.  We identified the issue to be due to the Blackboard portlet in my.ryerson that lists the online … Continue reading →

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Mail delivery delay: Tuesday Nov. 18 2014, 6:15 PM

Posted on November 18, 2014 by Hongbo HE

We are currently experiencing an email delivery delay of up to 3 hours. Initial findings suggest that the delay started after 6:00 PM today. CCS staff are investigating. Please accept our apologies for any inconvenience this have caused. Update 10:50 PM: The … Continue reading →

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Mail delivery delay: Tuesday, Nov. 4, 2014, 11:00 AM – 3:20 PM

Posted on November 5, 2014 by Hongbo HE

Starting around 11:00 AM, Nov. 4th, our email system experienced delivery delays of up to 15 minutes. These delays are due to an incorrectly configured mailing list that was replied-to numerous times and generated over a hundred thousand messages during a short period of time. … Continue reading →

Posted in All Categories, Mail | Comments Off on Mail delivery delay: Tuesday, Nov. 4, 2014, 11:00 AM – 3:20 PM

Google Drive Access Disruption Monday, October 27, 2014

Posted on October 27, 2014 by Hongbo HE

Google has reported service issues with Google Drive this morning.  Affected users will see 500 errors and slow response time.  The latest Google Drive status information is here. CCS has also received reports from users about not being able to … Continue reading →

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Google Drive Access Disruption Tuesday, October 14, 2014

Posted on October 14, 2014 by Hongbo HE

Google has reported that there were service issues with Google Drive this morning.  Affected users will see 500 errors and slow response time.  The latest Google Drive status information is here. CCS has also received reports from users about not … Continue reading →

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my.ryerson Portal and RMS Outage: Saturday October 11, 2014 12 AM to 9:35 AM

Posted on October 11, 2014 by Hongbo HE

Both the my.ryerson portal and RMS web applications became unavailable around midnight last night due to a hardware issue with the database server. CCS technical team is currently working on fixing the issue. RMS is the system that makes possible … Continue reading →

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Mail delivery delay: Tuesday Sept 30 2014, 11:05am – 5:00 PM

Posted on October 1, 2014 by Hongbo HE

Starting Tuesday Sept 30 at 11:05 AM,  one of Ryerson’s mail servers started experiencing disk errors.  This server was shutdown at 5:00 pm. Some messages sent via this server between 11:05 pm and 5:00 pm were still in the mail queue when … Continue reading →

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Mail delivery delay: Wed. Sept 24 2014, 11:10 AM – 12:50 PM

Posted on September 24, 2014 by Hongbo HE

Starting Wed. Sept 24 11:10 AM,  the mail service experienced a mail delivery delay due to a system resource utilization spike.  The issue was fixed at 12:15 PM. The mail queue was cleared and the mail service returned to normal … Continue reading →

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