Author Archives: Hongbo HE

About Hongbo HE

Director, Application Services Computing and Communications Services Ryerson University

Members of newly created Google Groups have delayed to be visible on Google since Jan. 15, 2020, 9:34 PM

Posted on January 17, 2020 by Hongbo HE

Starting January 15, 2020 9:34 PM, the members of any newly created Google Group are not visible on Google. To anyone with manager’s access to the Group, it appears that the membership has not been loaded, when in fact, it has, … Continue reading →

Posted in All Categories, G Suite | Comments Off on Members of newly created Google Groups have delayed to be visible on Google since Jan. 15, 2020, 9:34 PM

CAS service interruption: from 9:49 pm, Dec. 19 to 8:45 am, Dec. 20

Posted on December 20, 2019 by Hongbo HE

The Central Authentication Service (CAS) application servers had a connection issue to its back-end database server starting around 9:49 pm on Dec. 10. This prevented some users from logging in. The servers have been restarted and CAS service has returned … Continue reading →

Posted in All Categories, CAS | Comments Off on CAS service interruption: from 9:49 pm, Dec. 19 to 8:45 am, Dec. 20

CAS service interruption: from 4:00 pm, July 23 to 2:15 pm, July 24

Posted on July 24, 2019 by Hongbo HE

One of the Central Authentication Service (CAS) application servers had connection issue to back-end database server starting around 4:00 pm on July 23. This prevented some users who were on this server from logging in. This server has been take … Continue reading →

Posted in All Categories, CAS | Comments Off on CAS service interruption: from 4:00 pm, July 23 to 2:15 pm, July 24

Google Calendar service disruption on Wed., June 18, 2019

Posted on June 18, 2019 by Hongbo HE

Google is reporting a service issue with Google Calendar, starting at 10:22 AM today. The latest Google Status information is available at: https://www.google.com/appsstatus#hl=en&v=issue&sid=2&iid=cc21ebe3962430b2e4ae2b52e3dde98f We will provide update when they become available. Please accept our apologies for any inconvenience this issue … Continue reading →

Posted in All Categories, G Suite, Google Apps | Comments Off on Google Calendar service disruption on Wed., June 18, 2019

CAS outage: Wednesday, May 29, 2019 8:50 am – 9:35 am

Posted on May 29, 2019 by Hongbo HE

Starting around 8:50 AM, on Wednesday, May 29, 2017, Ryerson’s Central Authentication Service (CAS) became unresponsive for some users. This impacted access to my.ryerson, eHR, RAMSS and other applications. The service was restarted at 9:35 am and returned to normal. CCS continues … Continue reading →

Posted in All Categories, CAS | Comments Off on CAS outage: Wednesday, May 29, 2019 8:50 am – 9:35 am

Google Drive service disruption on Thur., July 12, 2018

Posted on July 12, 2018 by Hongbo HE

Google is reporting a service issue with Google Drive, starting at 10:08 AM today. The latest Google Status information is available at: https://www.google.com/appsstatus#hl=en&v=issue&sid=5&iid=df974d012febcd7ad8ef758e5ae79327 We will provide updates when they become available. Please accept our apologies for any inconvenience this issue … Continue reading →

Posted in All Categories, Google Apps | 2 Comments

Google Docs/Sheets/Slides service disruption on Wed., July 11, 2018

Posted on July 11, 2018 by Hongbo HE

Google is reporting a service issue with Google Docs/Sheets/Slides, starting at 12:36 PM today. CCS also received reports from some of our users that Google Docs was not available. The latest Google Status information is available at: https://www.google.com/appsstatus#hl=en&v=issue&sid=5&iid=df974d012febcd7ad8ef758e5ae79327 We will … Continue reading →

Posted in All Categories, Google Apps | Comments Off on Google Docs/Sheets/Slides service disruption on Wed., July 11, 2018

BPEL service outage: Friday, Feb. 9, 2018

Posted on February 9, 2018 by Hongbo HE

The BPEL service that supports the real time integration between eHR and RMS failed to start at 6:30 am today during the regularly scheduled rebooting process.  The HR eAppoint service has been impacted.   CCS technical staff is working on … Continue reading →

Posted in All Categories | Comments Off on BPEL service outage: Friday, Feb. 9, 2018

Lynda.com service outage – Friday, Feb. 2, 2018

Posted on February 3, 2018 by Hongbo HE

At approximately 3:30 pm, Friday, Feb. 2, 2018, Single Sign On to lynda.com stopped working for Ryerson users. lynda.com has been notified about the issue. Users already logged into lynda.com were not impacted. This page will be updated when we … Continue reading →

Posted in All Categories | Comments Off on Lynda.com service outage – Friday, Feb. 2, 2018

eHR service outage: Tuesday, Jan. 30, 2018

Posted on January 30, 2018 by Hongbo HE

Since 10:00 AM, today, Jan. 30, 2018, the eHR has been offline while we investigate a server issue. Update – 8:00 PM, Jan 30, 2018 – the eHR service has been restored. Please accept our apologies for the problems this outage … Continue reading →

Posted in All Categories, eHR | 14 Comments