Author Archives: Casey Carvalho

Google Drive, Sheets, Docs and Slides access problem: Friday Oct. 9, 2015 2:50 PM

Posted on October 9, 2015 by Casey Carvalho

This afternoon at approximately 2:50 PM CCS began receiving reports that people were having problems accessing Google Drive, Spreadsheets, Docs and Slides. Google is aware of the problem and is investigating: http://www.google.com/appsstatus#hl=en&v=status CCS will update this service alert when Google … Continue reading →

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HR service outage: Tuesday, July 14, 2015

Posted on July 14, 2015 by Casey Carvalho

Around 8:45 AM, we became aware of communication problems to the HR reporting database. The problem was traced to a configuration change introduced in the HR system. A restart of the HR system was required at approximately 10:00 AM to clear caches … Continue reading →

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Internet access service disruption: Thursday, April 23, 2015 5:15 PM

Posted on April 23, 2015 by Casey Carvalho

Around 5:15 PM this afternoon, CCS received various reports of connectivity issues when trying to reach external websites, including Google Apps, from within the Ryerson network. The problem cleared itself after a few minutes. Preliminary investigation indicates that a primary … Continue reading →

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OpenVPN outage: Thursday, April 23, 2015 15:45 PM – 15:55 PM

Posted on April 23, 2015 by Casey Carvalho

A problem with a switch providing the OpenVPN services caused a 10 minute service outage today, Thursday, April 23rd, starting around 3:45 PM. Sessions connected via the problematic switch would have terminated unexpectedly. Full VPN services were restored around 3:55 … Continue reading →

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RU mobile lab status app and Labs/Vapps drive outage: April 1, 2015 9:04 am – 9:15 am

Posted on April 1, 2015 by Casey Carvalho

A storage array problem this morning, Wednesday, April 1, 2015, caused the following services to be unavailable from approximately 9:04 AM to 9:15 AM: RU mobile app used for CCS managed lab status personal and shared S: drive for Labs and … Continue reading →

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VAPPS service disruption: Wednesday, March 18, 2015 2:25 PM – 2:30 PM

Posted on March 18, 2015 by Casey Carvalho

A server running VAPPS (virtual applications) experienced a critical “bugcheck” error this afternoon, Wednesday, March 18, around 2:25 PM. The critical error caused the server to reboot. Services were restored around 2:30 PM. We are investigating the cause of the problem. … Continue reading →

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Cold Fusion outage: Thursday, Feb. 26 2015

Posted on February 26, 2015 by Casey Carvalho

The following Cold Fusion applications started experiencing problems this morning, Thursday, Feb. 26, 2015. Troubleshooting of the problem identified the issue to be a bad database query that gradually caused a degradation of services over time. A reboot of the … Continue reading →

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VMware host server reboot (non-production): Tuesday, Feb. 24 2015 18:48 PM – 18:55 PM

Posted on February 25, 2015 by Casey Carvalho

On Tuesday, February 24, 2015 at 18:48 PM, one of the VMware physical servers hosting a number of non-production virtual servers (VMs) rebooted. The VMs on the affected physical servers where automatically restarted on another physical server and recovered by … Continue reading →

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Cold Fusion database issue: Thursday, Feb. 12, 2015 5:50AM – 6:35 AM

Posted on February 12, 2015 by Casey Carvalho

Due to a misbehaving application, the Cold Fusion database server exhausted all available disc space, causing the server to become unresponsive. Services were affected between approximately 5:50 AM – 6:35 AM, today, February 12, 2015. The Cold Fusion applications affected … Continue reading →

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Partial RMail Service Disruption: Monday, January 26, 2015, 7:55 PM – 9:17 PM

Posted on January 26, 2015 by Casey Carvalho

The RMail Webmail, IMAP and POP services on one of Ryerson’s three RMail servers stopped working at 7:55 PM Monday January 26. The services were restarted and came back online at 9:17 PM. Please accept our apologies for problems this outage caused. … Continue reading →

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