Author Archives: Casey Carvalho

my.ryerson, RMS, CAS outage: Friday, Oct. 30, 2015

Posted on October 30, 2015 by Casey Carvalho

A planned migration of my.ryerson, RMS and CAS to new hardware scheduled from 6 AM – 8 AM today, Friday Oct. 30 took longer than expected, completing at approximately 8:20 AM, 20 minutes late. During this period, the systems were … Continue reading →

Posted in CAS, eResources, Google Apps, my.ryerson | Comments Off

Google Drive, Sheets, Docs and Slides access problem: Friday Oct. 9, 2015 2:50 PM

Posted on October 9, 2015 by Casey Carvalho

This afternoon at approximately 2:50 PM CCS began receiving reports that people were having problems accessing Google Drive, Spreadsheets, Docs and Slides. Google is aware of the problem and is investigating: http://www.google.com/appsstatus#hl=en&v=status CCS will update this service alert when Google … Continue reading →

Posted in Google Apps | Comments Off

HR service outage: Tuesday, July 14, 2015

Posted on July 14, 2015 by Casey Carvalho

Around 8:45 AM, we became aware of communication problems to the HR reporting database. The problem was traced to a configuration change introduced in the HR system. A restart of the HR system was required at approximately 10:00 AM to clear caches … Continue reading →

Posted in All Categories, eHR | Tagged eHR | Comments Off

Internet access service disruption: Thursday, April 23, 2015 5:15 PM

Posted on April 23, 2015 by Casey Carvalho

Around 5:15 PM this afternoon, CCS received various reports of connectivity issues when trying to reach external websites, including Google Apps, from within the Ryerson network. The problem cleared itself after a few minutes. Preliminary investigation indicates that a primary … Continue reading →

Posted in All Categories, Firewall | Comments Off

OpenVPN outage: Thursday, April 23, 2015 15:45 PM – 15:55 PM

Posted on April 23, 2015 by Casey Carvalho

A problem with a switch providing the OpenVPN services caused a 10 minute service outage today, Thursday, April 23rd, starting around 3:45 PM. Sessions connected via the problematic switch would have terminated unexpectedly. Full VPN services were restored around 3:55 … Continue reading →

Posted in VPN | Comments Off

RU mobile lab status app and Labs/Vapps drive outage: April 1, 2015 9:04 am – 9:15 am

Posted on April 1, 2015 by Casey Carvalho

A storage array problem this morning, Wednesday, April 1, 2015, caused the following services to be unavailable from approximately 9:04 AM to 9:15 AM: RU mobile app used for CCS managed lab status personal and shared S: drive for Labs and … Continue reading →