Author Archives: Casey Carvalho

RU-VPN2 service disruption: Friday, Sept. 9 2016

Posted on September 9, 2016 by Casey Carvalho

Starting at approximately 12:30 PM on Friday, Sept. 9, multiple user reports were received by Computing and Communications Services indicating that RU-VPN2 authentication was failing.   The service was restored around 12:54 PM. We apologize for any inconvenience. -Computing and Communications … Continue reading →

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Ryerson blog site service disruption: Friday, Sept. 9 2016 11:45 AM

Posted on September 9, 2016 by Casey Carvalho

The Ryerson blog site became unavailable on Friday, Sept. 9, starting around 11:45 AM.   Partial services were restored around 2:45 PM.   We’ll provide an update after full services are restored. We apologize for any inconvenience. -Computing and Communications Services

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Multiple services disruption due to server crash: Sunday, Sept. 4, 2016 15:52 PM – 18:06 PM

Posted on September 4, 2016 by Casey Carvalho

One of the physical servers that hosts various virtual machines (VMs) crashed on Sunday, Sept. 4 at approximately 3:52 PM.   The server crash resulted in a number of service outages, including Cold Fusion applications.  All services were restored around 6:06 … Continue reading →

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Multiple service disruption due to server crash: Friday, Sept. 2, 2016 12:51 PM – 13:03 PM

Posted on September 2, 2016 by Casey Carvalho

One of the physical servers that hosts various virtual machines (VMs) crashed on Friday, Sept. 2nd at approximately 12:51 PM.   The server crash resulted in various service outages, including Cold Fusion services.  The server was rebooted and services were … Continue reading →

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www.ryerson.ca outage – Thursday, August 18, 2016 10:19 PM – 11:10 PM

Posted on August 19, 2016 by Casey Carvalho

On Thursday, August 18, 2016 at approximately 10:19 PM the www.ryerson.ca website became unavailable.  Technical staff restarted services around 11:10 PM. CCS is continuing to investigate the root cause of the problem. We apologize for any inconvenience. – Computing and … Continue reading →

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RAMSS service disruption: August 9, 2016 6:50 AM – 7:05 AM

Posted on August 9, 2016 by Casey Carvalho

During this morning’s registration period the web servers for RAMSS became unresponsive.  The service disruption started around 6:50 AM and the services were restored around 7:05 AM.  The root cause of the problem is being investigated. We apologize for any … Continue reading →

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www.ryerson.ca outage: Tuesday, July 26, 2016 00:11AM – 07:00 AM

Posted on July 26, 2016 by Casey Carvalho

On Tuesday July 26, 2016 at 00:11 AM, the www.ryerson.ca website became unavailable.   Services were resumed at around 07:00 AM. CCS administrators are continuing the investigation. We apologize for any inconvenience. -Computing and Communications Services

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Internet access unavailable in labs and wireless: Friday, July 22, 2016 8:00 AM – 9:13 AM

Posted on July 22, 2016 by Casey Carvalho

Update at 9:32 AM – The issue has been resolved and the Internet access in the labs and via wireless is now available. Internet access in labs and via wireless became unavailable following a 6 AM – 8 AM scheduled … Continue reading →

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Some network routes unreachable from internet: Friday, July 15 2016 9:20AM – 10:45AM

Posted on July 15, 2016 by Casey Carvalho

At approximately 9:20 AM on Friday, July 15,  2016 CCS became aware that some systems inside the Ryerson network were not reachable from the internet due to a loss of network routing information on one of Ryerson’s edge network devices.  … Continue reading →

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Sophos anti-virus updates disruption: Wednesday, June 8, 2016 10:50 AM

Posted on June 8, 2016 by Casey Carvalho

At approximately 10:00AM on Wednesday, June 8, 2016 CCS became aware that desktops and laptops trying to get updates from the Sophos anti-virus server started getting a “Could not communicate with server” message, preventing updates from taking place. CCS administrators … Continue reading →

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