Author Archives: Casey Carvalho

RMS web services disruption: Thursday, Nov. 31 2013 1:00 AM – 9:00 AM

Posted on October 31, 2013 by Casey Carvalho

The RMS server running the web services for RMS Admin, RMS Activation, RMS Selfserv and Phone Directory crashed this morning, Thursday Nov. 31, 2013 at approximately 1AM.   Services were unavailable until 9AM. Technical support staff continue to investigate the cause … Continue reading →

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Ryecast outage: Wednesday, Sept. 25 2013 6:21 PM – 7:07 PM

Posted on September 25, 2013 by Casey Carvalho

An application error caused the Ryecast system to be unavailable this afternoon, Wednesday Sept. 25, starting at 6:21 PM.    Full services were restored at 7:07 PM. We apologize for any inconvenience this outage caused. -Computing and Communications Services

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Sharedata service outage: Wedn. Sept. 11, 2013 09:52 AM – 10:02 AM

Posted on September 11, 2013 by Casey Carvalho

The ‘sharedata’ server (which provides departmental shared folders) crashed at 9:52 AM, this morning, due a bug check.   Services were restored around 10:02 AM.   We are investigating the cause of the problem. Please accept our apologies for the disruption in … Continue reading →

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my.ryerson service disruption: Thursday, Sept. 5, 2013 1:35 PM

Posted on September 5, 2013 by Casey Carvalho

The my.ryerson portal became unresponsive around 1:35PM today, Thursday, Sept. 5, 2013.   Partial service was restored at approximately 2:38PM, but technical staff are still working on restoring full services. It may be necessary to disable the course and organization … Continue reading →

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Cold Fusion Service Outage: Tuesday, Sept. 3, 2013 9:16 PM – 10:08 PM

Posted on September 4, 2013 by Casey Carvalho

The HR Cold Fusion application was not available this evening from approximately 9:16 PM to 10:08 PM.  A reboot of the Cold Fusion server was done to restore services.   While the server rebooted, a short outage would also have … Continue reading →

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Cold Fusion service outage: Friday, Aug. 30 2013 6:01AM – 8:00AM

Posted on August 30, 2013 by Casey Carvalho

The following Cold Fusion applications were not available this morning, Friday August 30, 2013 starting at 6:01 AM: ccs.cf.ryerson.ca hr.cf.ryerson.ca ss.cf.ryerson.ca alfresco.cf.ryerson.ca A restart of the Cold Fusion services was done and services were restored at 8:00 AM.   The cause … Continue reading →

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RMS Administration, Activation and Self Service disruption, Thursday, August 1 2013 14:41 PM – 14:52 PM

Posted on August 1, 2013 by Casey Carvalho

An application level error between application servers and a back-end server caused RMS web applications to be slow or unresponsive, starting around 2:41 PM today.   Services were fully restored around 2:52 PM.  RMS is the system that makes possible account activation … Continue reading →

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Blackboard service outage: Monday, July 15 2013 1:09PM

Posted on July 15, 2013 by Casey Carvalho

The Blackboard system went down at around 1:09 PM this afternoon, Monday, July 15.   The cause of the problem seems to be related to a SAN (Storage Area Network) switch failure.  We are investigating the problem and working on restoring … Continue reading →

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RMail partial service disruption: Monday, July 15 2013, 5:53 AM – 9:20 AM

Posted on July 15, 2013 by Casey Carvalho

At approximately 5:53 AM this morning, Monday July 15, 2013, one of the RMail servers, mbe3, crashed with a kernel panic message.   Services were restarted and restored around 9:20 AM. We apologize for the inconvenience. – Computing and Communications Services

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RAMSS service disruption: Sunday July 14, 2013 10 PM – Monday July 15 2:30 AM

Posted on July 15, 2013 by Casey Carvalho

A scheduled migration of the RAMSS system data to a new SAN (Storage Area Network) was scheduled for yesterday, Sunday, July 15, between 5 PM – 10 PM.  However, some problems were encountered with 4 of the 9 servers targeted … Continue reading →

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