Author Archives: Casey Carvalho

On December 16, 2024 around 6:00 AM, the FIS database server filled up a system partition, causing a database failure.  CCS resolved the problem and services were restored around 11:25 AM on December 16.  The root cause of the problem … Continue reading →

At approximately 10:35 AM on Friday, January 26, 2024, EUC staff discovered that Azure Pass-thru Authentication was not working. This impacts the ability of staff, faculty, and students to login into Microsoft 365, Adobe, and any other third-party application using … Continue reading →

Printing to CCS managed academic lab printers, including those in the Library Commons (LIB272), TRS and KHW71 was reported down at approximately 1:30 PM.   The cause of the problem was traced to a backend process that had stopped working properly.   … Continue reading →

As of approximately 8:24 AM students started reporting very slow responses from the MyServiceHub (formerly RAMSS) system. In some cases they could not connect to the system at all. We are currently investigating the problem and we will provide an … Continue reading →

CCS received a report around 10:30 AM on Tuesday, August 16, 2022 of users not being able to print to network academic printers.  Full services were restored around 2:15 PM. We are investigating the root cause of the problem.  Please … Continue reading →

The D2L team has advised that on Friday, April 29, 2022 starting at 12:22PM to 12:47PM (ET) some users might have experienced a performance issue with D2L Brightspace where D2L Brightspace might be loading slowly. The D2L technical teams have resolved … Continue reading →

Intermittent connectivity issues to the Microsoft Azure Portal are affecting printing services which rely on that connectivity to use the Universal Printing driver. The problem started around 2:05 PM today, Thursday, February 24. Microsoft is working on a resolution. UPDATE: … Continue reading →

As of approximately 7:30 PM on Tuesday Nov. 2 the VAPPS services are unavailable. The problem was discovered during morning checks and CCS technicians have identified it as a communication issue between two of the servers, which is preventing users … Continue reading →

CCS has received reports of users not being able to print to network printers.  After troubleshooting and researching the cause of the problem, it is determined that the September Microsoft Windows security updates have caused an issue with network printing … Continue reading →