The back-end server that RMS Admin and Self Service web applications connect to became unresponsive at 11:59 PM. The application services were restarted and full services were restored at 12:15 PM. We continue to investigate the root cause. RMS is the system that makes possible account activation at http://www.ryerson.ca/accounts/ and provides the password change, Google Token setup and other features via “Manage my online resources” inside the my.ryerson.ca portal. Note that the account activation application was not impacted.
Please accept our apologies for the disruption in service.
-Computing and Communications Services
