On Wednesday April 29, 2020, CCS received reports about external callers to Ryerson’s main number 416-979-5000 are unable to reach users with 6-digit extensions. The telecom team is working with the vendor to troubleshoot the issue.
Update at 4:05 PM:
The issue has been resolved after restarting the call routing engine
We apologize for any inconvenience this may have caused.
-Computing and Communications Services