Service Alerts

On Monday January 6, 2025 at 8:00 AM, CCS received alerts that 4 out of 6 Bell phone circuits are down. This limited the maximum number of concurrent inbound and outbound calls to and from the university to 46. This caused some users to get a busy tone when trying to dial an outside number. Similarly, outside callers may get a busy signal when dialing any university phone number. A Bell technician is onsite to troubleshoot the problem. We will provide updates as they become available.

Update Jan 9, at 1:30 PM

Bell team is digging a portion of Nelson Mandela way to reach to the affected cable. Unfortunately, they cut one more circuit, so currently we are running with 23 voice channels only

Update Jan 12, at 2:30 PM

Bell team was able to fix 2 more circuits which brought the total working phone channels to 69. Bell will continue to work during the weekend.

Update Jan 14, at 9:30 AM

Bell team was able to fix 2 more circuits which brought the total working phone channels to 115. These are enough for regular operations.

Update Jan 15, at 1:00 PM

Bell team was able to fix all the circuits and services resumed at full capacity.

Please accept our apologies for the problems this outage has caused.

-Computing & Communication Services

On Tuesday December 17, 2024 at 8:00 AM, CCS received alerts that some users were unable to connect to the WiFi network. The Network team removed one of the WiFi clustered controllers to restore the service.

Please accept our apologies for the problems this outage has caused.

-Computing & Communication Services

We were informed by D2L that Brightspace was performing poorly on Tuesday, December 3, 2024 starting at approximately 10:59 a.m. EST. D2L found the issue and was able to recover from it at around 11:16 a.m. EST. During this time, some users may have experienced difficulty accessing Brightspace, but not all users would have been impacted.

We apologize for any inconvenience this has caused.

-Computing and Communication Services

On December 16, 2024 around 6:00 AM, the FIS database server filled up a system partition, causing a database failure.  CCS resolved the problem and services were restored around 11:25 AM on December 16.  The root cause of the problem is still being investigated, but additional storage capacity has been added to reduce the risk of having the same problem in the future.

Please accept our apologies for the problems this outage has caused.

– Computing and Communications Services

On Tuesday October 22, 2024 at 1:01 AM, CCS received alerts that the WiFi controllers suffered a software glitch that forced them to reboot. This caused a WiFi outage for almost half of the campus until 1:14 PM. The root cause of the outage is still being investigated.

Please accept our apologies for the problems this outage has caused.

On Thursday September 5, 2024 a firewall rule was added mistakenly that broke the connection to Azure CE labs from 10:27 am to 1:20 pm.

Please accept our apologies for any inconvenience this issue caused.

– Computing and Communications Services

On Tuesday September 3, 2024 around 12:15 AM, CCS started receiving reports of some applications such as FIS being slow and/or losing connectivity.  The problem was traced to a networking device. The Network team resolved the issue at 11:00 AM.

Please accept our apologies for any inconvenience this issue caused.

– Computing and Communications Services

On Wednesday August 28 at 5:20 AM, CCS got alerts about wireless authentication failures. The network team resolved the issue at 7:15 AM

We apologize for any inconvenience this has caused.

-Computing and Communication Services

On Monday August 26, 2024 at 3:51 PM, TMU’s instance of ServiceNow that hosts Ask HR and IT Help became unavailable and recovered 20 minutes later at 4:10 PM. We have opened a support ticket with ServiceNow to find out the cause and to work with ServiceNow to avoid similar outages in the future.

Please accept our apologies for any inconvenience this outage caused.

On Monday August 5, 2024 at 1:00 AM, CCS received alerts that some phones are not working. Problem traced to a network issue that was resolved at 8:25AM and all services resumed.

Please accept our apologies for the problems this outage has caused.