RUFIS is NOT Certified with the new macOS Big Sur (11.0)

Posted on November 16, 2020 by Hongbo HE

Apple released macOS Big Sur (11.0) on Nov. 12th, 2020. At this time Ryerson University Financial Information Systems (RUFIS) is not certified with Big Sur or any browsers (Safari, Chrome, or Firefox) installed on it. In our limited testing, particularly it doesn’t work in RUFIS reporting. We have submitted a ticket to Oracle (the RUFIS vendor).

If you use macOS to access RUFIS, please do not upgrade to the new macOS Big Sur (11.0).

Please accept our apology for any inconvenience this may have caused.

-Computing and Communications Services

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Network outage at library on Monday October 19, 2020

Posted on October 19, 2020 by michael

On Monday October 19, 2020 CCS received an alert about network outage at the library. The Network services team is investigating the issue.

Update:

At 10:35 AM the network switch was rebooted and services resumed

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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Custom Ryerson URL to Google Calendar is not working on Wed. Oct. 14th 2020

Posted on October 14, 2020 by Hongbo HE

On Wednesday, October 14th, 2020, the custom Ryerson URL to Google Calendar (https://calendar.google.com/a/ryerson.ca) stopped working. It includes links within the my.ryerson portal (https://my.ryerson.ca), which have been switched to https://calendar.google.com temporarily. Users need to log out of the portal and then back in in order for these links to be in effect. We have opened a ticket with Google on this issue.

Update – 2:33 PM – The issue has been resolved by Google at 1:10 PM today.

We apologize for any inconvenience this may have caused.

-Computing and Communication Services

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RU-VPN2 Partial outage on Tuesday October 13, 2020 at 3:30 PM

Posted on October 13, 2020 by michael

On Tuesday October 13, 2020 at 3:30 PM, CCS noticed issues preventing new RU-VPN2 connections. Existing connections do not seem to be affected. The IT-Security team is investigating the root cause

Update 11:50 PM

The RU-VPN issue has been resolved and services resumed at 11:50 PM

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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Network Outage at WCB building on Friday Sep 11, 2020

Posted on September 15, 2020 by michael

On Friday September 11, 2020 CCS received an alert about broken network connectivity to the WCB building. The Network services team is investigating the issue and escalating to the service provider.

Update:

Fibre connectivity to the building was restored on Sept 16, at 9:55 AM

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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D2L Brightspace – system issue

Posted on September 11, 2020 by Jim Buchanan

The D2L Network Operations Center (NOC) advises that on Sept. 11, 2020 starting at 9:00AM (ET) an infrastructure event may be impacting users’ experience with D2L Brightspace where pages are loading slowly. D2L technical teams are actively working to resolve this issue. We will provide you with an update as soon as we have one.

We apologize for any problems this is causing you.

Computing and Communications Services

Update – the issue was resolved on Friday Sept. 11 at 1:09 PM

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D2L Brightspace – possible system issue

Posted on September 1, 2020 by Jim Buchanan

The D2L Network Operations Center (NOC) advises that on September 1, 2020, between 8:15 AM – 9:24 AM and between 9:54 AM – 12:33 PM, an infrastructure event may have impacted your experience with the following in D2L Brightspace: Learning Environment Documents and Files – AICC Packages, XAPI Objects are not loading; SCORM – SCORM Objects are not loading; and/or Video Note – Unavailable.

The issue is now resolved.

We apologize for any impact to users.

Computing and Communications Services.

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CAS service interruption: 6:15 am – 8:47 am Aug. 28, 2020

Posted on August 28, 2020 by Hongbo HE

Some of Ryerson’s Central Authentication Service (CAS) application servers were not started properly during a scheduled maintenance operation at 6:15 am today. This prevented some users who connected to these servers from logging in to applications that use the SAML2 protocol. Systems that were unavailable including G Suite, RU-VPN2 and CISCO Jabber. The my.ryerson.ca portal and D2L Brightspace were not affected. The servers were restarted at 8:47 am today and CAS service has returned to normal.

We apologize for the inconvenience this problem has caused.

-Computing and Communications Services

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Zoom login issue on Monday August 24, 2020

Posted on August 24, 2020 by Jim Buchanan

On Monday August 24, 2020 people are unable to log into Zoom with their Ryerson userid.

CCS is investigating the issue and will provide an update as soon as we can.

We apologize for any inconvenience this may be causing.

-Computing and Communications Services

Update at 9:45

Zoom is reporting a Service interruption. They are investigating the issue .

Update at 11:00 AM

Zoom has fixed the issue and the service is now working

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Ryerson’s main phone number is out of service on Friday August 21, 2020

Posted on August 21, 2020 by michael

On Friday August 21, 2020 at 9 AM, it was noticed that people dialing Ryerson’s main number 416-979-5000 are getting an “out of service” or Busy message. Ryerson’s telecom team escalated the issue to Bell Canada for resolution.

Update at 10:45 AM:

Bell Canada fixed the issue and service resumed

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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