Service Alerts

On Saturday April 24, 2021, CCS noticed that Jabber phone sessions are disconnecting. The issue was reported to the vendor for a resolution.

Update:

At 2:30 PM the vendor was able to fix the issue and services resumed

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

Google is reporting a service issue with Google Drive, starting at 9:36 AM today. Users may experience errors trying to create new documents

The latest Google Status information is available at:

https://www.google.com/appsstatus#hl=en&v=issue&sid=4&iid=a456acfa5bae03b9075bec69695292c6

We will provide updates when they become available.

Please accept our apologies for any inconvenience this issue may have caused.

Microsoft is reporting a global outage of authentication services in Azure.

Starting at approximately 3:15 PM on 15 Mar 2021, a subset of customers may experience issues authenticating into Microsoft services, including Microsoft Teams, Office and/or Dynamics, Xbox Live, and the Azure Portal.

This may affect access to Adobe, Office 365 and some instances of WordPress.

Update – Microsoft says the issue was resolved at 6:52 PM

CCS began receiving alerts just before 5 PM on Feb 28, 2021 that Ryerson’s Central Authentication Service (CAS) was not allowing people to log in. As a result no one could log into D2L, eHR, RAMSS, Google Workspace, and other systems via CAS. Existing sessions on these systems were not affected. The problem was traced to an unresponsive third party system that our resource management system uses to send text messages during the account set up process. The problem was resolved at approximately 8:40 PM.

Please accept our apologies for the problems the outage caused. CCS is looking into ways to make CAS more resilient should the problem with the messaging provider occur again.

One of Ryerson’s Internet Service Providers (ISP) will perform a network upgrade on February 21, 2021 between 12:01 AM and 4:00 AM.

During that time Ryerson’s Internet traffic will flow through a backup ISP link. However, existing connections during this period might get disconnected.

We apologize for the inconvenience this outage might cause.

-Computing and Communications Services

On Friday February 5, 2021 at 7:55 AM, a border router was misconfigured. The change prevented departments’ subnets that use private IP addresses from accessing the Internet. The primary impact was that desktop computers on those networks could not reach the Internet. The configuration was fixed at 10:15 AM and services were resumed.

We apologize for the inconvenience this outage has caused.

-Computing and Communications Services