On Saturday April 24, 2021, CCS noticed that Jabber phone sessions are disconnecting. The issue was reported to the vendor for a resolution.
Update:
At 2:30 PM the vendor was able to fix the issue and services resumed
We apologize for any inconvenience this may have caused.
-Computing and Communications Services
Google is reporting a service issue with Google Drive, starting at 9:36 AM today. Users may experience errors trying to create new documents
The latest Google Status information is available at:
https://www.google.com/appsstatus#hl=en&v=issue&sid=4&iid=a456acfa5bae03b9075bec69695292c6
We will provide updates when they become available.
Please accept our apologies for any inconvenience this issue may have caused.
On Thursday March 25, some RU-VPN users were unable to access Ryerson resources. The vendor has since provided a hot-fix to resolve the issue. Users will get the hot-fix automatically deployed the next time they login through RU-VPN.
We apologize for the inconvenience this outage has caused.
-Computing and Communications Services
Microsoft is reporting a global outage of authentication services in Azure.
Starting at approximately 3:15 PM on 15 Mar 2021, a subset of customers may experience issues authenticating into Microsoft services, including Microsoft Teams, Office and/or Dynamics, Xbox Live, and the Azure Portal.
This may affect access to Adobe, Office 365 and some instances of WordPress.
Update – Microsoft says the issue was resolved at 6:52 PM
CCS began receiving alerts just before 5 PM on Feb 28, 2021 that Ryerson’s Central Authentication Service (CAS) was not allowing people to log in. As a result no one could log into D2L, eHR, RAMSS, Google Workspace, and other systems via CAS. Existing sessions on these systems were not affected. The problem was traced to an unresponsive third party system that our resource management system uses to send text messages during the account set up process. The problem was resolved at approximately 8:40 PM.
Please accept our apologies for the problems the outage caused. CCS is looking into ways to make CAS more resilient should the problem with the messaging provider occur again.
One of Ryerson’s Internet Service Providers (ISP) will perform a network upgrade on February 21, 2021 between 12:01 AM and 4:00 AM.
During that time Ryerson’s Internet traffic will flow through a backup ISP link. However, existing connections during this period might get disconnected.
We apologize for the inconvenience this outage might cause.
-Computing and Communications Services
On Wednesday February 17, 2021 at 10:20 AM, traffic to Google (Gmail, Drive, Search) was dropped for on campus and VPN users, due to false positive threat information. The issue was fixed at 12:15 and traffic to Google resumed normally.
We apologize for the inconvenience this outage has caused.
-Computing and Communications Services
On Friday February 5, 2021 at 7:55 AM, a border router was misconfigured. The change prevented departments’ subnets that use private IP addresses from accessing the Internet. The primary impact was that desktop computers on those networks could not reach the Internet. The configuration was fixed at 10:15 AM and services were resumed.
We apologize for the inconvenience this outage has caused.
-Computing and Communications Services
Google reported issues with all Google Workspace (G Suite) services, starting at 6:55 AM today. CCS also received reports from some of our users that GMail was not working properly. At 8:56 AM, Google updated that all services have been restored. The latest Google Status information is available at:
https://www.google.com/appsstatus#hl=en&v=status
Please accept our apologies for any inconvenience this issue may have caused.
-Computing and Communications Services
On Tuesday November 24, 2020, CCS noticed that some Jabber phone sessions are randomly disconnecting. The issue was reported to the vendor. A software patch has to be applied to resolve a software bug late this evening.
Update 1:
A patch has been applied and services resumed normally at 3:00 AM on November 25, 2020
Update 2:
The problem resurfaced again at 10:30 AM. The vendor is trying to find the root cause
Update 3:
A restart to some servers were required to clear the issue. This occurred on November 25, at 10:00 PM and services resumed since then
We apologize for any inconvenience this may have caused.
-Computing and Communications Services
