Lab and Citrix unavailable to new students Sept. 08 1:35 PM – Sep. 09 11:55 AM

Posted on September 9, 2011 by Casey Carvalho

The SSL certificate on a Active Directory server used for student authentication in labs and Citrix virtual applications (VAPPS) expired on Sept. 08 1:35 PM.  This prevented new student online identify activation information from being propagated to the server and would have affected these students if they attempted to login in labs or access VAPPS.  Students that activated their online identity before the certificate expired were not affected.

A new certificate was activated on the server around noon on Sept. 09  and services were fully restored.

We apologize for the service disruption.

-Computing and Communications Services

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my.ryerson.ca portal outage – resolved

Posted on September 8, 2011 by Brian Lesser

The my.ryerson.ca portal is offline – since 9:07 PM today (Sept. 8, 2011.) We are investigating the cause and hope to have the portal back online soon.

Update: The portal was brought back online at 11:05 PM Sept. 8, 2011. We apologize for the inconvenience the outage has caused and are still investigating the cause.

-Computing and Communications Services

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Ryerson Web site service disruption, Sept. 8, 15:05 PM – 15:27 PM

Posted on September 8, 2011 by Casey Carvalho

One of the www.ryerson.ca Web servers experienced a sudden increase in memory usage and crashed shortly after 3 PM this afternoon, Thursday, Sept. 8, 2011. The server was restarted and was back online at approximately 3:27 PM. We apologize for the service disruption.

-Computing and Communications Services

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FAX Services Outage: September 7, 2011 9:25 AM – 10:00 AM

Posted on September 7, 2011 by Casey Carvalho

A hardware error with the server providing FAX services to various administrative areas caused a service interruption today from approximately 9:25 AM to 10:00 AM. During this period, outgoing and incoming faxes would have been deferred, and retries would normally succeed after services were restored.

We apologize for the service disruption.

-Computing and Communications Services

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GroupWise Post Office Unavailable until 8:30 AM

Posted on September 3, 2011 by Brian Lesser

File system maintenance delayed the restart of GroupWise Post Office 3 until 8:30 AM this morning (Saturday Sept. 3, 2011). Normally the post office is available at 5 AM.

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Network Service Interruption in POD building (1st floor): Aug. 31, 2011 09:37 AM – 09:42 AM

Posted on August 31, 2011 by

At 9:37 am an outage was caused by an attempt to prevent a re-occurrence of yesterday’s outage. Service was restored at 9:42 am.

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Network Service Interruption in POD building (1st floor): Aug. 29, 2011 13:15 PM) – UPDATE

Posted on August 30, 2011 by Casey Carvalho

Starting around 1:15 PM today, Aug 29, 2011, a network failure occured on the first floor of the POD building.  The network outage seems to be limited to the .60 subnet, and is affecting the Cashiers and Registrar area.

The Network Group is investigating and an update will be provided shortly.

UPDATE: A defective network device (GBIC) was replaced at approximately 1:45 PM and services have been restored.

– Computing and Communications Services

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Groupwise service interruption: Aug. 29, 2011 7:11 am – 8:20 am

Posted on August 29, 2011 by Casey Carvalho

At approximately 7:11 a.m. today, August 29, 2011, an application problem caused the GroupWise server to crash. The server was re-started and services were restored at 8:20 a.m.

We apologize for the service disruption.

-Computing and Communications Services

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Network Interruption to YDI and TRS – 12:30 pm, August 24, 2011

Posted on August 24, 2011 by

At 12:30 pm, some users in TRS and YDI experienced a 10 minute interruption in their network service. An error was introduced into the configuration of the distribution switch for the two buildings.

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Authentication Service Disruption

Posted on August 20, 2011 by Brian Lesser

Due to a server configuration problem no one was able to log into my.ryerson.ca from roughly 2:00 to 2:20 PM today (Saturday Aug. 20, 2011). The problem has been fixed and we apologize for the disruption.

-Computing and Communications Services

Posted in All Categories, eHR, eResources, my.ryerson, RAMSS | 2 Comments