At approximately noon, print jobs in the Ted Rogers School building started queuing up on the server. Printing was working normally elsewhere. Following some investigation, the ITC interfaces (black boxes) used for the charge back page count were rebooted and fixed the problem. We’re not sure what could have caused the problem in TRS only, as we have similar interfaces elsewhere and they were unaffected. The problem was resolved around 2 PM.
– Computing and Communications Services
The SSL certificate on a Active Directory server used for student authentication in labs and Citrix virtual applications (VAPPS) expired on Sept. 08 1:35 PM. This prevented new student online identify activation information from being propagated to the server and would have affected these students if they attempted to login in labs or access VAPPS. Students that activated their online identity before the certificate expired were not affected.
A new certificate was activated on the server around noon on Sept. 09 and services were fully restored.
We apologize for the service disruption.
-Computing and Communications Services
The my.ryerson.ca portal is offline – since 9:07 PM today (Sept. 8, 2011.) We are investigating the cause and hope to have the portal back online soon.
Update: The portal was brought back online at 11:05 PM Sept. 8, 2011. We apologize for the inconvenience the outage has caused and are still investigating the cause.
-Computing and Communications Services
One of the www.ryerson.ca Web servers experienced a sudden increase in memory usage and crashed shortly after 3 PM this afternoon, Thursday, Sept. 8, 2011. The server was restarted and was back online at approximately 3:27 PM. We apologize for the service disruption.
-Computing and Communications Services
A hardware error with the server providing FAX services to various administrative areas caused a service interruption today from approximately 9:25 AM to 10:00 AM. During this period, outgoing and incoming faxes would have been deferred, and retries would normally succeed after services were restored.
We apologize for the service disruption.
-Computing and Communications Services
File system maintenance delayed the restart of GroupWise Post Office 3 until 8:30 AM this morning (Saturday Sept. 3, 2011). Normally the post office is available at 5 AM.
At 9:37 am an outage was caused by an attempt to prevent a re-occurrence of yesterday’s outage. Service was restored at 9:42 am.
Starting around 1:15 PM today, Aug 29, 2011, a network failure occured on the first floor of the POD building. The network outage seems to be limited to the .60 subnet, and is affecting the Cashiers and Registrar area.
The Network Group is investigating and an update will be provided shortly.
UPDATE: A defective network device (GBIC) was replaced at approximately 1:45 PM and services have been restored.
– Computing and Communications Services
At approximately 7:11 a.m. today, August 29, 2011, an application problem caused the GroupWise server to crash. The server was re-started and services were restored at 8:20 a.m.
We apologize for the service disruption.
-Computing and Communications Services
At 12:30 pm, some users in TRS and YDI experienced a 10 minute interruption in their network service. An error was introduced into the configuration of the distribution switch for the two buildings.
