Service Alerts

One of the www.ryerson.ca application tiers stopped responding around 9:30 AM today.   Services were briefly restored around 10:05 AM but went down again after 15 minutes.   We’re continuing to investigate the issue and engaging vendor support to assist us to resolve the problem ASAP.

Update: The site was brought back online at roughly 12 noon today. We are working with the vendor (Adobe) to reduce the possibility of a recurrence.

We apologize for the service disruption.

-Computing and Communications Services

On Friday, Sept. 9, 2011 we became aware that the license key for SPSS was restricting multiple users from accessing the application at the same time.  A new key was requested and activated today, Monday Sept. 12 around 2:15 PM.  Our testing indicates that multiple users can now access SPSS concurrently.  However, we are seeing some errors when launching SPSS from VAPPS, and we’re continuing to investigate the issue.

We apologize for the service disruption.

-Computing and Communications Services

At approximately noon, print jobs in the Ted Rogers School building started queuing up on the server.   Printing was working normally elsewhere.  Following some investigation, the ITC interfaces (black boxes) used for the charge back page count were rebooted and fixed the problem.   We’re not sure what could have caused the problem in TRS only, as we have similar interfaces elsewhere and they were unaffected.   The problem was resolved around 2 PM.

– Computing and Communications Services

The SSL certificate on a Active Directory server used for student authentication in labs and Citrix virtual applications (VAPPS) expired on Sept. 08 1:35 PM.  This prevented new student online identify activation information from being propagated to the server and would have affected these students if they attempted to login in labs or access VAPPS.  Students that activated their online identity before the certificate expired were not affected.

A new certificate was activated on the server around noon on Sept. 09  and services were fully restored.

We apologize for the service disruption.

-Computing and Communications Services

The my.ryerson.ca portal is offline – since 9:07 PM today (Sept. 8, 2011.) We are investigating the cause and hope to have the portal back online soon.

Update: The portal was brought back online at 11:05 PM Sept. 8, 2011. We apologize for the inconvenience the outage has caused and are still investigating the cause.

-Computing and Communications Services

One of the www.ryerson.ca Web servers experienced a sudden increase in memory usage and crashed shortly after 3 PM this afternoon, Thursday, Sept. 8, 2011. The server was restarted and was back online at approximately 3:27 PM. We apologize for the service disruption.

-Computing and Communications Services

A hardware error with the server providing FAX services to various administrative areas caused a service interruption today from approximately 9:25 AM to 10:00 AM. During this period, outgoing and incoming faxes would have been deferred, and retries would normally succeed after services were restored.

We apologize for the service disruption.

-Computing and Communications Services