The Adobe Connect video conferencing service, running on webinar.ryerson.ca, was unavailable from Feb. 27, 2017 1:34 AM to 12:05 PM on Monday, Feb. 27 2017. The cause of the problem is still under investigation.
We apologize for the inconvenience.
-Computing and Communications Services
The blog.ryerson.ca server became unresponsive on Thursday, February 23, 2017 at around 6:32 PM. The service was restarted and returned to normal at 7:32 PM. We are investigating the root cause.
Please accept our apologies for any problems this outage has caused.
-Computing and Communications Services
Due to a firewall configuration issue, the login page of blog.ryerson.ca was unavailable today, February 22, 2017 from 11:40 AM to 1:15 PM. This issue has been corrected.
Please accept our apologies for any problems this outage has caused.
-Computing and Communications Services
On Saturday, February 18, 2017 from 5 a.m. to 8 a.m., Computing and Communications Services (CCS) will perform system maintenance on Ryerson’s Central Authentication Service (CAS). CAS controls the login process to my.ryerson.ca, Google Apps at Ryerson, and other services such as RU-VPN2.
During the maintenance period, users will not be able to login to RU-VPN2, my.ryerson.ca, Google Apps at Ryerson or other applications accessed through my.ryerson.ca.
We apologize for any inconvenience this may cause.
-Computing and Communications Services
The blog.ryerson.ca server became unresponsive on Thursday, Feb. 16, 2017 at 2:59 PM. The service was restarted and returned to normal at 3:20 PM. We are investigating the root cause.
Please accept our apologies for any problems this outage has caused.
-Computing and Communications Services
Around 9:30 AM today, February 10, 2017, a scheduled network change caused loss of network connectivity to one of the main OGF servers. The issue was corrected and services were resumed at 10:00 AM.
We apologize for any inconvenience.
-Computing and Communications Services
On Thursday, February 9, 2017 at 3:34 p.m. the D2L Network Operations Center (NOC) have identified an intermittent DNS issue affecting *.desire2learn.com domains. Users may experience intermittent issues accessing the Learning Environment. Our vendor suggests that users refresh their browsers if they encounter connectivity errors.
Computing and Communications Services also received reports that the emails sent by instructors to their students via their D2L course do not reach students.
We will provide updates when they become available.
Update: February 10, 2017 at 4:14.
According to the report from D2L, most users regained access as DNS changes were automatically updated throughout the internet over the course of several hours. As of 12 PM today, a very limited number of users on disparate ISPs may still be experiencing issues.
Here’s a set of detailed instructions that will allow users still blocked from Brightspace to flush their computer’s DNS cache.
CCS support team tested sending emails and accessing other D2L systems, and the system is functioning properly.
Please accept our apologies for any inconvenience this issue may have caused.
-Computing and Communications Services
An issue with a wireless controller not being able to pass user authentication requests to the authentication servers caused a wireless outage in the following locations: SLC, POD and KHW. The outage was reported at approximately 11:00 AM and was resolved at 12:25 PM.
Please accept our apologies for the problems this outage caused.
-Computing and Communications Services
An issue with a wireless controller not being able to pass user authentication requests to the authentication servers caused a wireless outage in the following locations: TRS, MAC, YNG, YDI, DMZ, BTS, AOB, WCB. The outage was reported at approximately 3:52 pm and resolved at 6:50pm.
Please accept our apologies for the problems this outage caused.
-Computing and Communications Services
On Friday, January 27, 2017, a scheduled network change at 7:30 AM resulted in loss of network connectivity for some users in JOR, VIC, AMC, KHW and POD buildings. Network services team resolved the issue and services were resumed at 9:30 AM.
We apologize for any inconvenience.
-Computing and Communications Services
