D2L Brightspace – Issue with email – Friday, January 26, 2017

Posted on January 26, 2018 by Jim Buchanan

On Friday, January 26, 2018 starting at approximately 9:30 a.m. emails sent from D2L Brightspace were not being delivered at Ryerson. This has been reported to D2L, and they have acknowledged that there was an issue with their email server earlier today. D2L informed us that it was resolved by their team around 12:30 pm.  CCS is still attempting to confirm that the issue has been resolved.

We continue working with D2L to resolve this issue. We apologize for any problems this is causing.

Update: as of 4:30 PM on Friday, the issue is resolved.

-Computing and Communications Services

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Network outage at EPH 1st floor on Thursday January 25, 2018

Posted on January 25, 2018 by michael

On Thursday January 25, 2018 at 9:30 AM, electrical power was lost in the telecom closet servicing the network on the 1st floor of the EPH building. This is causing a network outage at this location. FMD is working on restoring power.

Update:

At 2:00 PM power restored to the telecom room and network services resumed

 

We apologize for the inconvenience this outage has caused.

-Computing and Communications Services

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Network outage at YDI 9th floor on Monday January 22, 2018

Posted on January 22, 2018 by michael

On Monday January 22, 2018 at 10:00 AM, CCS received reports about intermittent network access in YDI 9th floor. The Network Services team is investigating the problem.

Update:

Problem traced to a bad fibre cable. Network Services moved the connection to another link and services resumed properly at 11:34 AM

We apologize for the inconvenience this outage has caused.

-Computing and Communications Services

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D2L Brightspace system access issue – resolved

Posted on January 8, 2018 by Jim Buchanan

The Brightspace Learning Management system hosted by D2L for  Ryerson  has been unavailable since approximately 4:15 PM

D2L has informed us that due to an infrastructure event, Users may be experiencing issues logging in and/or performance issues while navigating the site.

We are working with D2L to determine what is causing this service interruption.

We  apologize for this disruption in service.

UPDATE: The D2L system is now fully accessible and operational as of 6:15 PM.

-Computing and Communications Services

Posted in All Categories, Brightspace by D2L | 2 Comments

Academic printing outage: Friday, December 15 2017 8:40 AM

Posted on December 15, 2017 by Casey Carvalho

Printing to CCS managed lab printers, including those in the Library Commons (LIB272), TRS and KHW71 was reported down at approximately 8:40 AM.   The cause of the problem was traced to a backend process that had stopped working properly.   The printing issue was resolved around 9:05 AM.

Please accept our apologies for the inconvenience.
-Computing and Communications Services

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Wireless network issues – Wednesday, December 13, 2017

Posted on December 13, 2017 by Jim Buchanan

Wireless users connecting to RU-SECURE may experience intermittent connectivity or difficulty obtaining an IP address. Network Engineering is investigating the issue and will update as appropriate.  We apologize for any inconvenience this may cause.

– Computing and Communications Services

Update:

The issue was resolved on Thursday, December 14, 2017 at 4:25PM

– Computing and Communications Services

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eHR job postings failing: Friday, December 1, 2017

Posted on December 4, 2017 by Casey Carvalho

Around 8 AM on Friday, Dec. 1st 2017, job postings stopped working properly.  Technical staff are troubleshooting the issue with he vendor.  At this stage the root cause of the problem is not yet identified.

Update:

The problem was resolved on Tuesday, Dec. 5 at approximately 4:45 PM.

We apologize for any inconvenience this caused.

-Computing and Communications Services

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eHR partial service outage: Friday, December 1, 2017

Posted on December 1, 2017 by Casey Carvalho

Around 8:30 AM one of the eHR web servers stopped working properly.  Some eHR users, if connected to this web sever, would have experienced lack of response or an HTTP error. The web server was restarted and full services resumed around 9:00 AM.  The root cause of the problem is being investigated.

We apologize for any inconvenience this caused.

-Computing and Communications Services

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D2L Brightspace system was briefly down on Thursday, Nov 30 2017

Posted on December 1, 2017 by Jim Buchanan

The Brightspace Learning Management system hosted by D2L for  Ryerson  was briefly unavailable yesterday, Thursday November 30 2017.

The service interruption was first reported at about 6:40 PM and was resolved by about 7:10 PM

We are working with D2L to determine what caused this service interruption.

We sincerely apologize for the impact this disruption may have caused.

-Computing and Communications Services

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ARES e-Reserve service interruption on Monday November 20, 2017

Posted on November 21, 2017 by Jim Buchanan

On Monday, Nov. 20, 2017 around 4:45 PM to Tuesday, Nov. 21, 2017 around 7:30 AM, the ARES e-Reserve was down and inaccessible from D2L Brightspace course.

We apologize for any inconvenience this caused.

– Computing and Communications Services

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