On Monday February 12, 2018 at 3:55 PM, a network outage was reported at 415 Yonge St. building. Network Services team is investigating the problem.
Update: 7:20 PM: The problem was caused by a malfunctioning network switch. Service was restored at 5 PM.
We apologize for the inconvenience this outage has caused.
-Computing and Communications Services
The BPEL service that supports the real time integration between eHR and RMS failed to start at 6:30 am today during the regularly scheduled rebooting process. The HR eAppoint service has been impacted. CCS technical staff is working on resolving the issue as soon as possible.
We apologize for any inconvenienced this have caused.
Update: The BPEL service was restored around 3:40 PM.
-Computing and Communications Services
On Monday February 5, 2018 at 9:50 AM, a network switch failed causing a network outage at DSQ 3rd floor. Network Services team replaced the switch and services resumed at 10:20 AM .
We apologize for the inconvenience this outage has caused.
-Computing and Communications Services
On Monday February 5, 2018, at 9:00 AM the wireless connectivity at YDI & TRSM was intermittent. Network services staff moved the wireless access points to a backup wireless controller and services were resumed at 9:25 AM.
We apologize for the inconvenience this outage caused.
-Computing and Communications Services
At approximately 3:30 pm, Friday, Feb. 2, 2018, Single Sign On to lynda.com stopped working for Ryerson users. lynda.com has been notified about the issue. Users already logged into lynda.com were not impacted. This page will be updated when we receive more information.
Update – 11:23 AM Feb. 5, 2018 – The issue has been fixed. If you still have issues logging on to Lynda.com, please follow instruction here to clear your browser’s cache.
We apologize for any inconvenience this may have caused.
-Computing and Communications Services
At approximately 1 PM, today, February 3, 2018, the eHR system became unavailable due to a file system problem. The server was rebooted and services restored around 1:25 PM. Technical staff are investigating the cause of the problem with the vendor.
Please accept our apologies for the problems this outage has caused.
-Computing and Communications Services
Since 10:00 AM, today, Jan. 30, 2018, the eHR has been offline while we investigate a server issue.
Update – 8:00 PM, Jan 30, 2018 – the eHR service has been restored.
Please accept our apologies for the problems this outage has caused.
-Computing and Communications Services
On Friday, January 26, 2018 starting at approximately 9:30 a.m. emails sent from D2L Brightspace were not being delivered at Ryerson. This has been reported to D2L, and they have acknowledged that there was an issue with their email server earlier today. D2L informed us that it was resolved by their team around 12:30 pm. CCS is still attempting to confirm that the issue has been resolved.
We continue working with D2L to resolve this issue. We apologize for any problems this is causing.
Update: as of 4:30 PM on Friday, the issue is resolved.
-Computing and Communications Services
On Thursday January 25, 2018 at 9:30 AM, electrical power was lost in the telecom closet servicing the network on the 1st floor of the EPH building. This is causing a network outage at this location. FMD is working on restoring power.
Update:
At 2:00 PM power restored to the telecom room and network services resumed
We apologize for the inconvenience this outage has caused.
-Computing and Communications Services
On Monday January 22, 2018 at 10:00 AM, CCS received reports about intermittent network access in YDI 9th floor. The Network Services team is investigating the problem.
Update:
Problem traced to a bad fibre cable. Network Services moved the connection to another link and services resumed properly at 11:34 AM
We apologize for the inconvenience this outage has caused.
-Computing and Communications Services
