Starting at approximately 3:40 PM on Thursday, April 9th, users were not able to authenticate to RU-VPN2 via CAS. This was due to a URL filtering policy that was enabled unintentionally. The policy was disabled and service was restored around 4:30 PM.
We apologize for any inconvenience.
-Computing and Communications Services
On Wed., April 8th, 2020 starting at approximately 11:00 AM emails to Ryerson GMail users are delayed. This service disruption only applies to Ryerson GMail and does not impact the other Ryerson Google Services such as Google Drive, Google Calendar and Google Hangout. Google is aware of this issue and has published a service update here. We will update this alert when more information is available.
Update – April 9th, 2020, per Google, the issue has been fixed since 11:58 AM, April 8th.
We apologize for the inconvenience this outage may have caused.
-Computing and Communications Services
Since March 19, 2020, a configuration error in the CAS single-sign on service prevented 62 people from using their mobile devices to reach the second factor registration page. Desktop users were not affected. The issue was rectified today.
We apologize for the inconvenience this error caused.
– Computing and Communications Services
The Zoom video conferencing system experienced a problem with custom domains like ryerson.zoom.us being available today, Friday March 20, from approximately 4:10 PM to 4:34 PM. The site has been restored. The zoom.us site continued to function. We will work with Zoom to determine the cause of the issue.
We apologize for any inconvenience this may have caused.
-Computing and Communications Services
The Ryerson web server, www.ryerson.ca is currently experiencing slower than normal response times due to an increased load on the server.
CCS is investigating and working to restore full service.
We apologize for any inconvenience.
Update: This issue was resolved on the same day at approximately 12:15 PM.
– Computing and Communications Services
On Tuesday March 10, 2020 at 3:55 PM some of the Wireless Access Points all over the campus failed-over to a secondary wireless controller. This caused interruption for the WiFi service in multiple buildings that lasted up to 30 minutes. Network Services is investigating the cause of the fail-over.
We apologize for any inconvenience this may have caused.
-Computing and Communications Services
Starting January 24, 2020 at 11:05 AM, some users were incorrectly prompted by our Central Authentication System (CAS) to change their password due to an expired password, when in fact, their password was not expired.
The problem has been traced to a timing error between an update of our identity management system (RMS) and a required data migration. This was rectified by 11:20 AM.
We apologize for any inconvenience this may have caused.
-Computing and Communications Services
On Sunday, January 19, at approximately 4 PM, the Cold Fusion database server ran out of resources, causing an outage of the Cold Fusion applications. Services were recovered around 9:30 PM.
Technicians are investigating the root cause of the problem.
Please accept our apologies for the inconvenience.
-Computing and Communications Services
Starting January 15, 2020 9:34 PM, the members of any newly created Google Group are not visible on Google. To anyone with manager’s access to the Group, it appears that the membership has not been loaded, when in fact, it has, but not visible.
Google is aware of the issue and resolved it on Jan. 16, 2020 2:00 PM. The backlog is expected to take several hours to clear. More information can be found at Google’s App Status Dashboard.
We apologize for any inconvenience this may have caused.
-Computing and Communications Services
Due to a delay in setting up holiday schedule for Winter 2020, all course schedules for W2020 have not been fully pushed to Google calendar yet. The full push is estimated to be completed by Jan 10, 2020.
We apologize for any inconvenience this may have caused.
-Computing and Communications Services
