Starting January 24, 2020 at 11:05 AM, some users were incorrectly prompted by our Central Authentication System (CAS) to change their password due to an expired password, when in fact, their password was not expired.
The problem has been traced to a timing error between an update of our identity management system (RMS) and a required data migration. This was rectified by 11:20 AM.
We apologize for any inconvenience this may have caused.
-Computing and Communications Services
On Sunday, January 19, at approximately 4 PM, the Cold Fusion database server ran out of resources, causing an outage of the Cold Fusion applications. Services were recovered around 9:30 PM.
Technicians are investigating the root cause of the problem.
Please accept our apologies for the inconvenience.
-Computing and Communications Services
Starting January 15, 2020 9:34 PM, the members of any newly created Google Group are not visible on Google. To anyone with manager’s access to the Group, it appears that the membership has not been loaded, when in fact, it has, but not visible.
Google is aware of the issue and resolved it on Jan. 16, 2020 2:00 PM. The backlog is expected to take several hours to clear. More information can be found at Google’s App Status Dashboard.
We apologize for any inconvenience this may have caused.
-Computing and Communications Services
Due to a delay in setting up holiday schedule for Winter 2020, all course schedules for W2020 have not been fully pushed to Google calendar yet. The full push is estimated to be completed by Jan 10, 2020.
We apologize for any inconvenience this may have caused.
-Computing and Communications Services
On Monday January 6, 2020 CCS received reports about a few phones not working at SMH. By Tuesday, more devices were unable to connect to the network. Network Services team had to reboot the network switch in that building. Services resumed on Tuesday January 7, 2020 at 3:00 PM.
We apologize for any inconvenience this may have caused.
-Computing and Communications Services
Due to an issue with our authentication system (CAS) some students were unable to log on to RAMSS. This issue started on the evening of Decemeber 19. The service was returned to normal at approximately 11:45 AM today (January 6, 2020)
We apologize for any inconvenience this may have caused.
-Computing and Communications Services
One of the network switches in the data centre experienced a more than usual amount of traffic and caused a network firewall to drop some packets, starting around 10 PM on Thursday, Dec. 19. This caused an outage to Ryerson’s web server until approximately 11:00 PM. my.ryerson and other services were also affected. Full services were recovered around 8:45 AM.
Network engineering team is investigating the root cause.
We apologize for any inconvenience this may have caused.
-Computing and Communications Services
The Central Authentication Service (CAS) application servers had a connection issue to its back-end database server starting around 9:49 pm on
Dec. 10. This prevented some users from logging in. The servers have been restarted and CAS service has returned to normal at 8:45 am, Dec. 20. CCS technical team is investigating the root cause.
We apologize for any inconvenience this may have caused.
-Computing and Communications Services
We are experiencing issues with the delivery of email.
CCS is investigating and will provide an update when we have more information.
Update – 2:50 pm – The issue has been fixed. Email service has returned to normal. Emails from approximately 1:00PM to 2:50PM are being delivered gradually.
We apologize for the inconvenience this outage has caused.
-Computing and Communications Services
On December 4, starting around 10 AM, several applications relying on CFcentral became nonoperational following a ColdFusion upgrade to the ColdFusion 2018 version.
Technicians are investigating the problem.
Update: Most applications are now operational. Technicians are resolving issues with ORS/RIS and RyeMobile/Map.
Please accept our apologies for the inconvenience.
-Computing and Communications Services
