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Recent Alerts
- Network outage at KHS & KHE 3rd floor on Friday February 21, 2025
- blog.torontomu.ca outage Thu. Jan. 23 6:30PM to Fri. Jan. 24 7:50AM
- Bell phones outage on Monday January 6, 2024
- WiFi Outage for Some Users on Tuesday December 17, 2024 from 8:00 to 9:15 AM
- D2L Brightspace was unavailable to some on Tuesday, Dec. 3, 2024 approximately between 10:59 – 11:16 a.m. EST
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Expected Internet interruption on Feb 21, 2021
One of Ryerson’s Internet Service Providers (ISP) will perform a network upgrade on February 21, 2021 between 12:01 AM and 4:00 AM. During that time Ryerson’s Internet traffic will flow through a backup ISP link. However, existing connections during this … Continue reading
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Traffic to Google dropped on February 17, 2021
On Wednesday February 17, 2021 at 10:20 AM, traffic to Google (Gmail, Drive, Search) was dropped for on campus and VPN users, due to false positive threat information. The issue was fixed at 12:15 and traffic to Google resumed normally. … Continue reading
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Network outage on Friday Feb. 5, 2021 from 7:55 AM to 10:15 AM
On Friday February 5, 2021 at 7:55 AM, a border router was misconfigured. The change prevented departments’ subnets that use private IP addresses from accessing the Internet. The primary impact was that desktop computers on those networks could not reach … Continue reading
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Google services disruption on Mon., Dec 14th, 2020
Google reported issues with all Google Workspace (G Suite) services, starting at 6:55 AM today. CCS also received reports from some of our users that GMail was not working properly. At 8:56 AM, Google updated that all services have been … Continue reading
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Intermittent Jabber disconnects on November 24, 2020
On Tuesday November 24, 2020, CCS noticed that some Jabber phone sessions are randomly disconnecting. The issue was reported to the vendor. A software patch has to be applied to resolve a software bug late this evening. Update 1: A … Continue reading
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RUFIS is NOT Certified with the new macOS Big Sur (11.0)
Apple released macOS Big Sur (11.0) on Nov. 12th, 2020. At this time Ryerson University Financial Information Systems (RUFIS) is not certified with Big Sur or any browsers (Safari, Chrome, or Firefox) installed on it. In our limited testing, particularly … Continue reading
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Network outage at library on Monday October 19, 2020
On Monday October 19, 2020 CCS received an alert about network outage at the library. The Network services team is investigating the issue. Update: At 10:35 AM the network switch was rebooted and services resumed We apologize for any inconvenience … Continue reading
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Custom Ryerson URL to Google Calendar is not working on Wed. Oct. 14th 2020
On Wednesday, October 14th, 2020, the custom Ryerson URL to Google Calendar (https://calendar.google.com/a/ryerson.ca) stopped working. It includes links within the my.ryerson portal (https://my.ryerson.ca), which have been switched to https://calendar.google.com temporarily. Users need to log out of the portal and then … Continue reading
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Tagged Google Apps, my.ryerson.ca
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RU-VPN2 Partial outage on Tuesday October 13, 2020 at 3:30 PM
On Tuesday October 13, 2020 at 3:30 PM, CCS noticed issues preventing new RU-VPN2 connections. Existing connections do not seem to be affected. The IT-Security team is investigating the root cause Update 11:50 PM The RU-VPN issue has been resolved … Continue reading
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Network Outage at WCB building on Friday Sep 11, 2020
On Friday September 11, 2020 CCS received an alert about broken network connectivity to the WCB building. The Network services team is investigating the issue and escalating to the service provider. Update: Fibre connectivity to the building was restored on … Continue reading
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