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- WiFi outage on Tuesday October 22, 2024 from 1:01 to 1:14 PM
- CE Azure labs outage on Thursday September 5, 2024
- Slow connectivity to applications on Tuesday September 3, 2024
- WiFi Network outage on Wednesday August 28, 2024 from 5:20 to 7:15 AM
- ServiceNow (Ask HR and IT Help) outage on Monday August 26, 2024
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Network outage at library on Monday October 19, 2020
On Monday October 19, 2020 CCS received an alert about network outage at the library. The Network services team is investigating the issue. Update: At 10:35 AM the network switch was rebooted and services resumed We apologize for any inconvenience … Continue reading
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Custom Ryerson URL to Google Calendar is not working on Wed. Oct. 14th 2020
On Wednesday, October 14th, 2020, the custom Ryerson URL to Google Calendar (https://calendar.google.com/a/ryerson.ca) stopped working. It includes links within the my.ryerson portal (https://my.ryerson.ca), which have been switched to https://calendar.google.com temporarily. Users need to log out of the portal and then … Continue reading
Posted in All Categories, G Suite, Google Apps
Tagged Google Apps, my.ryerson.ca
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RU-VPN2 Partial outage on Tuesday October 13, 2020 at 3:30 PM
On Tuesday October 13, 2020 at 3:30 PM, CCS noticed issues preventing new RU-VPN2 connections. Existing connections do not seem to be affected. The IT-Security team is investigating the root cause Update 11:50 PM The RU-VPN issue has been resolved … Continue reading
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Network Outage at WCB building on Friday Sep 11, 2020
On Friday September 11, 2020 CCS received an alert about broken network connectivity to the WCB building. The Network services team is investigating the issue and escalating to the service provider. Update: Fibre connectivity to the building was restored on … Continue reading
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D2L Brightspace – system issue
The D2L Network Operations Center (NOC) advises that on Sept. 11, 2020 starting at 9:00AM (ET) an infrastructure event may be impacting users’ experience with D2L Brightspace where pages are loading slowly. D2L technical teams are actively working to resolve … Continue reading
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D2L Brightspace – possible system issue
The D2L Network Operations Center (NOC) advises that on September 1, 2020, between 8:15 AM – 9:24 AM and between 9:54 AM – 12:33 PM, an infrastructure event may have impacted your experience with the following in D2L Brightspace: Learning Environment Documents and … Continue reading
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CAS service interruption: 6:15 am – 8:47 am Aug. 28, 2020
Some of Ryerson’s Central Authentication Service (CAS) application servers were not started properly during a scheduled maintenance operation at 6:15 am today. This prevented some users who connected to these servers from logging in to applications that use the SAML2 … Continue reading
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Zoom login issue on Monday August 24, 2020
On Monday August 24, 2020 people are unable to log into Zoom with their Ryerson userid. CCS is investigating the issue and will provide an update as soon as we can. We apologize for any inconvenience this may be causing. … Continue reading
Posted in All Categories, Zoom
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Ryerson’s main phone number is out of service on Friday August 21, 2020
On Friday August 21, 2020 at 9 AM, it was noticed that people dialing Ryerson’s main number 416-979-5000 are getting an “out of service” or Busy message. Ryerson’s telecom team escalated the issue to Bell Canada for resolution. Update at … Continue reading
Posted in All Categories, phones
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Autodesk software service disruption: Wednesday, August 12, 2020
We have been made aware that a renewed AutoCAD software license is only valid for the most recent AutoCAD software version from the vendor. However, as we are running an older version, the new license is preventing access to the still … Continue reading
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