Category Archives: All Categories

D2L Brightspace – system issue

Posted on May 27, 2021 by Jim Buchanan

The D2L Network Operations Center (NOC) advised us that on May 27, 2021 between 3:04AM (ET) and 3:13 AM (ET) an infrastructure event caused D2L Brightspace to be unavailable. This issue has been resolved. We apologize for any problems this … Continue reading →

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RU-VPN2 Sign On Script Error for Windows users on Friday – May 21st, 2021

Posted on May 21, 2021 by Hongbo HE

On Friday May 21st, 2021, we received a few reports where users were getting “Script Error” when signing on to RU-VPN2 via CAS (Central Authentication Services) from Windows. After investigation, we found that this is due to the internal browser … Continue reading →

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Some users cannot log in to RUFIS – May 10th, 2021

Posted on May 10, 2021 by Hongbo HE

Since 7:00 am today (May 10th, 2021), some users have not been able to log in to RUFIS and users may experience the message,  “The system has encountered an error when servicing the request. Please try again. If the error … Continue reading →

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Departmental shares slow response: April 05, 10:00 AM – April 06, 12:34 PM

Posted on May 6, 2021 by Casey Carvalho

Starting on Wednesday, April 05, 2021 at 10:00 AM, the departmental shares access experienced performance issues due the implementation and migration to a new backup solution. The migration was suspended today, Thursday, April 06 at 12:34 PM and will be … Continue reading →

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U2F security key issue with Chrome in Incognito mode and Edge in InPrivate mode – April 23rd

Posted on April 27, 2021 by Hongbo HE

Starting April 23rd last Friday, U2F security key stopped working on Chrome (version 90.0.4430.85) in incognito mode and Edge (Chromium 90.0.818.49) in InPrivate mode for Central Authentication Service (CAS). This was due to a Chromium update that was released. A … Continue reading →

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Jabber outage on Saturday April 24, 2021

Posted on April 24, 2021 by michael

On Saturday April 24, 2021, CCS noticed that Jabber phone sessions are disconnecting. The issue was reported to the vendor for a resolution. Update: At 2:30 PM the vendor was able to fix the issue and services resumed We apologize … Continue reading →

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Google Drive service disruption on Monday, April 12, 2021

Posted on April 12, 2021 by Jim Buchanan

Google is reporting a service issue with Google Drive, starting at 9:36 AM today. Users may experience errors trying to create new documents The latest Google Status information is available at: https://www.google.com/appsstatus#hl=en&v=issue&sid=4&iid=a456acfa5bae03b9075bec69695292c6 We will provide updates when they become available. … Continue reading →

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RU-VPN Access issues on Thursday March 25, 2021

Posted on March 26, 2021 by michael

On Thursday March 25, some RU-VPN users were unable to access Ryerson resources. The vendor has since provided a hot-fix to resolve the issue. Users will get the hot-fix automatically deployed the next time they login through RU-VPN. We apologize … Continue reading →

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Microsoft Azure outage -on Monday March 15, 2021 – 4:30 PM

Posted on March 15, 2021 by Jim Buchanan

Microsoft is reporting a global outage of authentication services in Azure. Starting at approximately 3:15 PM on 15 Mar 2021, a subset of customers may experience issues authenticating into Microsoft services, including Microsoft Teams, Office and/or Dynamics, Xbox Live, and … Continue reading →

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Central Authentication Service Outage on Feb. 28, 2021 4:57 PM to 8:35 PM

Posted on February 28, 2021 by Brian Lesser

CCS began receiving alerts just before 5 PM on Feb 28, 2021 that Ryerson’s Central Authentication Service (CAS) was not allowing people to log in. As a result no one could log into D2L, eHR, RAMSS, Google Workspace, and other … Continue reading →

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