Category Archives: All Categories

Google Drive service disruption on Monday, April 12, 2021

Posted on April 12, 2021 by Jim Buchanan

Google is reporting a service issue with Google Drive, starting at 9:36 AM today. Users may experience errors trying to create new documents The latest Google Status information is available at: https://www.google.com/appsstatus#hl=en&v=issue&sid=4&iid=a456acfa5bae03b9075bec69695292c6 We will provide updates when they become available. … Continue reading →

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RU-VPN Access issues on Thursday March 25, 2021

Posted on March 26, 2021 by michael

On Thursday March 25, some RU-VPN users were unable to access Ryerson resources. The vendor has since provided a hot-fix to resolve the issue. Users will get the hot-fix automatically deployed the next time they login through RU-VPN. We apologize … Continue reading →

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Microsoft Azure outage -on Monday March 15, 2021 – 4:30 PM

Posted on March 15, 2021 by Jim Buchanan

Microsoft is reporting a global outage of authentication services in Azure. Starting at approximately 3:15 PM on 15 Mar 2021, a subset of customers may experience issues authenticating into Microsoft services, including Microsoft Teams, Office and/or Dynamics, Xbox Live, and … Continue reading →

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Central Authentication Service Outage on Feb. 28, 2021 4:57 PM to 8:35 PM

Posted on February 28, 2021 by Brian Lesser

CCS began receiving alerts just before 5 PM on Feb 28, 2021 that Ryerson’s Central Authentication Service (CAS) was not allowing people to log in. As a result no one could log into D2L, eHR, RAMSS, Google Workspace, and other … Continue reading →

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Expected Internet interruption on Feb 21, 2021

Posted on February 19, 2021 by michael

One of Ryerson’s Internet Service Providers (ISP) will perform a network upgrade on February 21, 2021 between 12:01 AM and 4:00 AM. During that time Ryerson’s Internet traffic will flow through a backup ISP link. However, existing connections during this … Continue reading →

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Traffic to Google dropped on February 17, 2021

Posted on February 17, 2021 by michael

On Wednesday February 17, 2021 at 10:20 AM, traffic to Google (Gmail, Drive, Search) was dropped for on campus and VPN users, due to false positive threat information. The issue was fixed at 12:15 and traffic to Google resumed normally. … Continue reading →

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Network outage on Friday Feb. 5, 2021 from 7:55 AM to 10:15 AM

Posted on February 5, 2021 by michael

On Friday February 5, 2021 at 7:55 AM, a border router was misconfigured. The change prevented departments’ subnets that use private IP addresses from accessing the Internet. The primary impact was that desktop computers on those networks could not reach … Continue reading →

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Google services disruption on Mon., Dec 14th, 2020

Posted on December 14, 2020 by Hongbo HE

Google reported issues with all Google Workspace (G Suite) services, starting at 6:55 AM today. CCS also received reports from some of our users that GMail was not working properly. At 8:56 AM, Google updated that all services have been … Continue reading →

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Intermittent Jabber disconnects on November 24, 2020

Posted on November 24, 2020 by michael

On Tuesday November 24, 2020, CCS noticed that some Jabber phone sessions are randomly disconnecting. The issue was reported to the vendor. A software patch has to be applied to resolve a software bug late this evening. Update 1: A … Continue reading →

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RUFIS is NOT Certified with the new macOS Big Sur (11.0)

Posted on November 16, 2020 by Hongbo HE

Apple released macOS Big Sur (11.0) on Nov. 12th, 2020. At this time Ryerson University Financial Information Systems (RUFIS) is not certified with Big Sur or any browsers (Safari, Chrome, or Firefox) installed on it. In our limited testing, particularly … Continue reading →

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