Category Archives: All Categories

Confluence and Jira outage: Tuesday, Jan. 22 2012 11:15 AM – noon

Posted on January 22, 2013 by Casey Carvalho

We will be doing some emergency maintenance on Confluence and Jira from 11:15 AM – noon, today.  During this period services will not be available. We apologize for the inconvenience. – Computing and Communications Services

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FAX / XMedius service outage: Monday, Jan. 21 2013 9:00AM

Posted on January 21, 2013 by Casey Carvalho

The XMedius FAX service has been unavailable since 9:00 AM due to a performance issues on a new RAID storage system.   We are planning to migrate the server’s storage to a new RAID system overnight to correct the problem. We … Continue reading →

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Alfresco service outage: Sunday, Jan. 20 2013 8:53 PM – 9:35 PM

Posted on January 20, 2013 by Casey Carvalho

While troubleshooting a storage performance problem, the Alfresco database became unavailable at approximately 8:53 PM.   Services were restored around 9:35 PM.   The outage affected the Admissions and Campus Facilities and Sustainability document  management systems. Update: A problem with the storage … Continue reading →

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VMware performance degradation – Sunday, Jan. 20 2013

Posted on January 20, 2013 by Casey Carvalho

VMware has been experiencing a performance degradation due to the migration of the storage from one storage RAID array to another.   Technical staff are working with the vendor to determine the cause of the problem.    Some virtual servers have been … Continue reading →

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Ryerson Gmail – Mail Quota Issue

Posted on January 20, 2013 by Jim Buchanan

Some people have reported issues with their Ryerson Gmail quota.  Gmail reports that their mail box is full and that they are using 99% of their 1 GB limit.  They should have a 25 GB limit instead of 1 GB. … Continue reading →

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CS/RAMSS & Ryerson Mobile Service Disruption: Saturday, Jan. 19, 2013 2:00 AM

Posted on January 19, 2013 by Casey Carvalho

A server crash of one of the RAMSS servers was occurred this Saturday morning at approximately 2 AM. As a result RAMSS information was not available in Ryerson Mobile until the service was restarted around 6:50 AM.  The server crash is related … Continue reading →

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Issues accessing some Ryerson systems – Friday, January 18, 2013

Posted on January 18, 2013 by Jim Buchanan

Due to an issue with an upgrade to Ryerson’s Central Authentication system, some Ryerson applications became unavailable this morning. The problem was resolved at 2:15 PM today.  The applications affected are: Your Library Account Research Information System (RIS) Faculty Annual … Continue reading →

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Hardware issues with CS/RAMSS servers, January 16 and January 17

Posted on January 17, 2013 by

Two of the four RAMSS (PeopleSoft Campus Solutions) application servers crashed at approximately 00:02 am on Wednesday, January 16. They both came back up normally. However, during the day on Wednesday, January 16, we started  experiencing the same issues issues … Continue reading →

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CS/RAMSS & Ryerson Mobile Service Disruption: Wednesday, Jan. 16, 2013 2:45 PM

Posted on January 16, 2013 by Casey Carvalho

At approximately 2:45 PM, one of the RAMSS front end servers crashed and rebooted.   This server runs an integration broker that provides  student schedule information to Ryerson Mobile users.   This service has been unstable since 2:45PM.   We are in the process of … Continue reading →

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CAS/my.ryerson Service Disruption: Tuesday, Jan. 15 2013 5:00 PM

Posted on January 15, 2013 by Brian Lesser

One of the my.ryerson.ca application servers was experiencing a problem due to high utilization and was affecting some users access to the my.ryerson.ca portal.  The server has been restarted and is working normally. There is also an intermittent problems with logging into the … Continue reading →

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