Category Archives: All Categories

Network Outage in TRS: Tuesday, Sept. 3, 2013 09:30 AM – 10:30 AM

On Tuesday, September 3, 2013 at 9:30 AM,  the network switch that services the North/East corner on the 7th floor of the TRS building lost its configuration. This caused a network outage to workstations and phones on this portion of … Continue reading

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Cold Fusion service outage: Friday, Aug. 30 2013 6:01AM – 8:00AM

The following Cold Fusion applications were not available this morning, Friday August 30, 2013 starting at 6:01 AM: ccs.cf.ryerson.ca hr.cf.ryerson.ca ss.cf.ryerson.ca alfresco.cf.ryerson.ca A restart of the Cold Fusion services was done and services were restored at 8:00 AM.   The cause … Continue reading

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Network outage for HR

On Tuesday, August 27, 2013 at 9:05 AM,  the network switch that services the HR department on the 16th floor of the YDI building lost its configuration. This caused a network outage to workstations and phones on this floor. The … Continue reading

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Network Outage for Bookstore

On Wednesday, August 21, 2013 at 10:00 AM,  the firewall appliance protecting the Bookstore failed. This caused a network outage to workstations inside the Bookstore. The firewall has been replaced and services resumed at 10:05 AM We apologize for the … Continue reading

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RMS Outage – Admin, Self Serve and Activation

An  RMS service became unresponsive, starting around 1:00 PM today.   Service was fully restored around 1:40 PM.  RMS is the system that makes possible account activation at http://www.ryerson.ca/accounts/ and provides the password change and other features via “manage my online resources” inside … Continue reading

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RMS Administration, Activation and Self Service disruption, Thursday, August 1 2013 14:41 PM – 14:52 PM

An application level error between application servers and a back-end server caused RMS web applications to be slow or unresponsive, starting around 2:41 PM today.   Services were fully restored around 2:52 PM.  RMS is the system that makes possible account activation … Continue reading

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Network Outage for HR and Finance

On Friday, July 26, 2013, between 7:35 AM and 8:31 AM,  a scheduled upgrade to the firewall appliance protecting the HR and Finance departments failed. This caused a network outage to these two departments during that time We apologize for … Continue reading

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Blackboard service outage: Monday, July 15 2013 1:09PM

The Blackboard system went down at around 1:09 PM this afternoon, Monday, July 15.   The cause of the problem seems to be related to a SAN (Storage Area Network) switch failure.  We are investigating the problem and working on restoring … Continue reading

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RMS Administration, Activation and Self Service outage: Thursday, July 11, 2013 3:20 AM – 6:00 AM

Ryerson’s Resource Management System (RMS) became unresponsive at approximately 3:20 AM this morning. The services were restarted and were back online at 6:00 AM. The cause of the problem is being investigated. RMS is the system that makes possible account activation … Continue reading

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Partial Shutdown of Kerr Hall West 71 Computer Lab – July 9, 10, 11 2013

Following a request from Toronto Hydro, (see below) CCS is shutting down most of the computers in Kerr Hall West 71 to reduce power consumption. While some machines will still be available, students may wish to try the Information Commons … Continue reading

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