Category Archives: All Categories

Sharedata service outage: Wedn. Sept. 11, 2013 09:52 AM – 10:02 AM

Posted on September 11, 2013 by Casey Carvalho

The ‘sharedata’ server (which provides departmental shared folders) crashed at 9:52 AM, this morning, due a bug check.   Services were restored around 10:02 AM.   We are investigating the cause of the problem. Please accept our apologies for the disruption in … Continue reading →

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Cold Fusion Service Outage: Tuesday, Sept. 3, 2013 9:16 PM – 10:08 PM

Posted on September 4, 2013 by Casey Carvalho

The HR Cold Fusion application was not available this evening from approximately 9:16 PM to 10:08 PM.  A reboot of the Cold Fusion server was done to restore services.   While the server rebooted, a short outage would also have … Continue reading →

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Network Outage in TRS: Tuesday, Sept. 3, 2013 09:30 AM – 10:30 AM

Posted on September 3, 2013 by michael

On Tuesday, September 3, 2013 at 9:30 AM,  the network switch that services the North/East corner on the 7th floor of the TRS building lost its configuration. This caused a network outage to workstations and phones on this portion of … Continue reading →

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Cold Fusion service outage: Friday, Aug. 30 2013 6:01AM – 8:00AM

Posted on August 30, 2013 by Casey Carvalho

The following Cold Fusion applications were not available this morning, Friday August 30, 2013 starting at 6:01 AM: ccs.cf.ryerson.ca hr.cf.ryerson.ca ss.cf.ryerson.ca alfresco.cf.ryerson.ca A restart of the Cold Fusion services was done and services were restored at 8:00 AM.   The cause … Continue reading →

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Network outage for HR

Posted on August 27, 2013 by michael

On Tuesday, August 27, 2013 at 9:05 AM,  the network switch that services the HR department on the 16th floor of the YDI building lost its configuration. This caused a network outage to workstations and phones on this floor. The … Continue reading →

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Network Outage for Bookstore

Posted on August 21, 2013 by michael

On Wednesday, August 21, 2013 at 10:00 AM,  the firewall appliance protecting the Bookstore failed. This caused a network outage to workstations inside the Bookstore. The firewall has been replaced and services resumed at 10:05 AM We apologize for the … Continue reading →

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RMS Outage – Admin, Self Serve and Activation

Posted on August 9, 2013 by michael

An  RMS service became unresponsive, starting around 1:00 PM today.   Service was fully restored around 1:40 PM.  RMS is the system that makes possible account activation at http://www.ryerson.ca/accounts/ and provides the password change and other features via “manage my online resources” inside … Continue reading →

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RMS Administration, Activation and Self Service disruption, Thursday, August 1 2013 14:41 PM – 14:52 PM

Posted on August 1, 2013 by Casey Carvalho

An application level error between application servers and a back-end server caused RMS web applications to be slow or unresponsive, starting around 2:41 PM today.   Services were fully restored around 2:52 PM.  RMS is the system that makes possible account activation … Continue reading →

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Network Outage for HR and Finance

Posted on July 26, 2013 by michael

On Friday, July 26, 2013, between 7:35 AM and 8:31 AM,  a scheduled upgrade to the firewall appliance protecting the HR and Finance departments failed. This caused a network outage to these two departments during that time We apologize for … Continue reading →

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Blackboard service outage: Monday, July 15 2013 1:09PM

Posted on July 15, 2013 by Casey Carvalho

The Blackboard system went down at around 1:09 PM this afternoon, Monday, July 15.   The cause of the problem seems to be related to a SAN (Storage Area Network) switch failure.  We are investigating the problem and working on restoring … Continue reading →

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