Category Archives: All Categories

Google’s “Important changes to your account” notice

Posted on September 14, 2016 by Branka Halilovic

Google has started displaying a one-time notice that your Ryerson account now “works more like a full Google account.” Google is displaying this notice now because of a change in how the Google Play store has been configured by Google. … Continue reading →

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Network outage on Sunday 11, 2016 from 8:00 to 9:00 AM

Posted on September 12, 2016 by michael

On Sunday September 11, 2016, at 8:00 AM an emergency network maintenance took place. This caused access interruption to and from the Internet.   The maintenance work was completed and services resumed at 9:00 AM. We apologize for any inconvenience. -Computing and … Continue reading →

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RU-VPN2 service disruption: Friday, Sept. 9 2016

Posted on September 9, 2016 by Casey Carvalho

Starting at approximately 12:30 PM on Friday, Sept. 9, multiple user reports were received by Computing and Communications Services indicating that RU-VPN2 authentication was failing.   The service was restored around 12:54 PM. We apologize for any inconvenience. -Computing and Communications … Continue reading →

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Ryerson blog site service disruption: Friday, Sept. 9 2016 11:45 AM

Posted on September 9, 2016 by Casey Carvalho

The Ryerson blog site became unavailable on Friday, Sept. 9, starting around 11:45 AM.   Partial services were restored around 2:45 PM.   We’ll provide an update after full services are restored. We apologize for any inconvenience. -Computing and Communications Services

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Multiple services disruption due to server crash: Sunday, Sept. 4, 2016 15:52 PM – 18:06 PM

Posted on September 4, 2016 by Casey Carvalho

One of the physical servers that hosts various virtual machines (VMs) crashed on Sunday, Sept. 4 at approximately 3:52 PM.   The server crash resulted in a number of service outages, including Cold Fusion applications.  All services were restored around 6:06 … Continue reading →

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Multiple service disruption due to server crash: Friday, Sept. 2, 2016 12:51 PM – 13:03 PM

Posted on September 2, 2016 by Casey Carvalho

One of the physical servers that hosts various virtual machines (VMs) crashed on Friday, Sept. 2nd at approximately 12:51 PM.   The server crash resulted in various service outages, including Cold Fusion services.  The server was rebooted and services were … Continue reading →

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www.ryerson.ca outage – Thursday, August 18, 2016 10:19 PM – 11:10 PM

Posted on August 19, 2016 by Casey Carvalho

On Thursday, August 18, 2016 at approximately 10:19 PM the www.ryerson.ca website became unavailable.  Technical staff restarted services around 11:10 PM. CCS is continuing to investigate the root cause of the problem. We apologize for any inconvenience. – Computing and … Continue reading →

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RAMSS service disruption: August 9, 2016 6:50 AM – 7:05 AM

Posted on August 9, 2016 by Casey Carvalho

During this morning’s registration period the web servers for RAMSS became unresponsive.  The service disruption started around 6:50 AM and the services were restored around 7:05 AM.  The root cause of the problem is being investigated. We apologize for any … Continue reading →

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Intermittent delayed delivery of some email: Monday, August 8, 2016 8:00 AM

Posted on August 8, 2016 by michael

There are intermittent email delays of up to several hours for some email arriving at Ryerson on August 7 and 8, 2016.   We are investigating the root cause. Update 10:40 AM: The problem appears to have started on Saturday, August 6, at … Continue reading →

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www.ryerson.ca outage – Thursday, August 4, 2016 2:40 PM – 5:00 PM

Posted on August 4, 2016 by Jim Buchanan

On Thursday, August 4, 2016 the www.ryerson.ca website became unavailable. Technical staff are investigating and we will update this alert as more information becomes available We apologize for any inconvenience. Update at 5:00 PM:  The website is now available.  CCS … Continue reading →

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