Category Archives: All Categories

Network outage at EPH 1st floor on Thursday January 25, 2018

Posted on January 25, 2018 by michael

On Thursday January 25, 2018 at 9:30 AM, electrical power was lost in the telecom closet servicing the network on the 1st floor of the EPH building. This is causing a network outage at this location. FMD is working on … Continue reading →

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Network outage at YDI 9th floor on Monday January 22, 2018

Posted on January 22, 2018 by michael

On Monday January 22, 2018 at 10:00 AM, CCS received reports about intermittent network access in YDI 9th floor. The Network Services team is investigating the problem. Update: Problem traced to a bad fibre cable. Network Services moved the connection … Continue reading →

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D2L Brightspace system access issue – resolved

Posted on January 8, 2018 by Jim Buchanan

The Brightspace Learning Management system hosted by D2L for Ryerson has been unavailable since approximately 4:15 PM D2L has informed us that due to an infrastructure event, Users may be experiencing issues logging in and/or performance issues while navigating the site. We … Continue reading →

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Academic printing outage: Friday, December 15 2017 8:40 AM

Posted on December 15, 2017 by Casey Carvalho

Printing to CCS managed lab printers, including those in the Library Commons (LIB272), TRS and KHW71 was reported down at approximately 8:40 AM. The cause of the problem was traced to a backend process that had stopped working properly. The … Continue reading →

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ARES e-Reserve service interruption on Monday November 20, 2017

Posted on November 21, 2017 by Jim Buchanan

On Monday, Nov. 20, 2017 around 4:45 PM to Tuesday, Nov. 21, 2017 around 7:30 AM, the ARES e-Reserve was down and inaccessible from D2L Brightspace course. We apologize for any inconvenience this caused. – Computing and Communications Services

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Ryerson Gmail Service interruption on Friday, Nov. 17, 2017

Posted on November 17, 2017 by Hongbo HE

On Friday, Nov. 17, 2017 starting at approximately 10:00 AM emails to Ryerson GMail users were not delivered. This service disruption only applies to Ryerson GMail and does not impact the other Ryerson Google Services such as Google Drive, Google … Continue reading →

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D2L Brightspace system was briefly down on Wednesday, Oct. 25, 2017

Posted on October 25, 2017 by Jagmohan Bhathal

The D2L Brightspace system at Ryerson University was unavailable today, Wednesday, Oct. 25, 2017 from 12:11 PM to 12:24 PM. We have notified D2L Network Operations Center (NOC) who is looking at the cause of this brief outage. We sincerely … Continue reading →

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Wireless outage on Wednesday October 11, 2017 from 3:15 AM to 7:40 AM

Posted on October 11, 2017 by michael

On Wednesday October 11, 2017, at 3:15 AM the wireless authentication servers stopped processing new authentication requests. This prevented users from accessing the WiFi networks. The Network Services team restarted the servers and services resumed at 7:40 AM. We apologize … Continue reading →

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Applications outage on Tuesday August 29, 2017 at 4:06 AM

Posted on August 29, 2017 by michael

Starting at 4:06 AM, on Thursday, August 29, 2017, a main database went to Read-Only mode. This is impacting access to many of Ryerson’s applications such as jobs on campus, research grant and housing. CCS technical administrators are currently investigating … Continue reading →

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Network interruption on Wednesday July 26, 2017 from 2:52 to 3:20 PM

Posted on July 26, 2017 by michael

On Wednesday July 26, 2017 at 2:52 PM, a network device failed to handle the traffic going though it. This prevented access to many of Ryerson’s servers such as my.ryerson.ca and www.ryerson.ca. Services resumed at 3:20 PM. We apologize for … Continue reading →

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