Categories
Archives
-
Recent Alerts
- WiFi outage on Tuesday October 22, 2024 from 1:01 to 1:14 PM
- CE Azure labs outage on Thursday September 5, 2024
- Slow connectivity to applications on Tuesday September 3, 2024
- WiFi Network outage on Wednesday August 28, 2024 from 5:20 to 7:15 AM
- ServiceNow (Ask HR and IT Help) outage on Monday August 26, 2024
Category Archives: All Categories
Wireless outage on Wednesday October 11, 2017 from 3:15 AM to 7:40 AM
On Wednesday October 11, 2017, at 3:15 AM the wireless authentication servers stopped processing new authentication requests. This prevented users from accessing the WiFi networks. The Network Services team restarted the servers and services resumed at 7:40 AM. We apologize … Continue reading
Posted in All Categories, wireless
Tagged Wireless
Comments Off on Wireless outage on Wednesday October 11, 2017 from 3:15 AM to 7:40 AM
Applications outage on Tuesday August 29, 2017 at 4:06 AM
Starting at 4:06 AM, on Thursday, August 29, 2017, a main database went to Read-Only mode. This is impacting access to many of Ryerson’s applications such as jobs on campus, research grant and housing. CCS technical administrators are currently investigating … Continue reading
Posted in All Categories
Comments Off on Applications outage on Tuesday August 29, 2017 at 4:06 AM
Network interruption on Wednesday July 26, 2017 from 2:52 to 3:20 PM
On Wednesday July 26, 2017 at 2:52 PM, a network device failed to handle the traffic going though it. This prevented access to many of Ryerson’s servers such as my.ryerson.ca and www.ryerson.ca. Services resumed at 3:20 PM. We apologize for … Continue reading
Posted in All Categories, Firewall
Tagged network
Comments Off on Network interruption on Wednesday July 26, 2017 from 2:52 to 3:20 PM
Network outage at SMH building on Wednesday July 26, 2017 at 9:50 AM
On Wednesday July 26, 2017 at 9:50 PM, CCS received alerts that the network at SMH building is down. Network Services team is investigating the issue. Update: Power loss was the cause of the outage, Network Services rebooted the Power … Continue reading
Posted in All Categories, network
Tagged network
Comments Off on Network outage at SMH building on Wednesday July 26, 2017 at 9:50 AM
WiFi interruption on Tuesday July 18, 2017 from 5 AM to 9 AM
On Tuesday July 18, 2017 at 5:00 AM, many wireless access points in the East side of the campus went offline. This had little to no impact on WiFi access as there were many other wireless access points in these … Continue reading
Posted in All Categories, wireless
Tagged Wireless
Comments Off on WiFi interruption on Tuesday July 18, 2017 from 5 AM to 9 AM
Access to Ryerson systems interrupted on Friday July 14, 2017 from 3:50 to 3:58 PM
On Friday July 14, 2017 at 3:50 PM a mis-classification to certain network traffic prevented new connections to Ryerson’s systems such as my.ryerson.ca. The issue was rectified at 3:58 PM and services resumed. We apologize for the inconvenience. Computing and … Continue reading
Posted in All Categories
Comments Off on Access to Ryerson systems interrupted on Friday July 14, 2017 from 3:50 to 3:58 PM
Network outages in Oakham, ILLC and SCC: Wednesday, June 28, 2017 at 3:20 AM
A power failure at 3:20 AM caused a network outage in some locations within Oakham House, the ILLC and SCC buildings. We are working to restore service. Please accept our apologies for the problems this outage has caused. -Computing and … Continue reading
Posted in All Categories, network
Comments Off on Network outages in Oakham, ILLC and SCC: Wednesday, June 28, 2017 at 3:20 AM
OfficeLinx Voicemail outage on Friday June 16, 2017 at 7:00 AM
On Friday June 16, 2017 at 7:00 AM CCS noticed that users on the new SIP voice mail system (OfficeLinx) couldn’t access their voice mail. Telecom group is working with the vendor to troubleshoot the issue. Update: At 10:45 AM … Continue reading
Posted in All Categories, phones
Tagged phones
Comments Off on OfficeLinx Voicemail outage on Friday June 16, 2017 at 7:00 AM
my.ryerson, CAS and Jira service outage: Friday, June 16 2017 06:30 AM
Starting around 6:30 AM, on Friday, June 16 2017, access to my.ryerson and CAS started failing for some users. Jira is also inaccessible. CCS technical administrators are currently investigating the problem. Update: All services were restored around 9 AM, except for Jira … Continue reading
Posted in All Categories
Comments Off on my.ryerson, CAS and Jira service outage: Friday, June 16 2017 06:30 AM
Issues with logging on to Ryerson systems – Friday June 9, 2017
Due to an issue with CAS, Ryerson’s sign on application, some people may have problems when trying to log on to Ryerson systems with Internet Explorer. If you are experiencing this problem, please try another browser such as Google Chrome, … Continue reading
Posted in All Categories, Brightspace by D2L, CAS, Google Apps, Internet, my.ryerson, RMS
Comments Off on Issues with logging on to Ryerson systems – Friday June 9, 2017