Category Archives: All Categories

On December 4, starting around 10 AM, several applications relying on CFcentral became nonoperational following a ColdFusion upgrade to the ColdFusion 2018 version. Technicians are investigating the problem. Update: Most applications are now operational. Technicians are resolving issues with ORS/RIS … Continue reading →

On Monday, November 18, 2019 at 9:00 a.m., CCS received an alert about old 4-digits extension phone outage in ENG building. Problem traced to overheating in the telecom room housing the phone system in that building. CCS is working with … Continue reading →

While carrying out scheduled maintenance on UPS systems in the data centre, out of phase voltage was experienced, triggering a power failure of some physical server infrastructure which could have impacted some virtual servers. The failure seems to have been … Continue reading →

On October 1st CCS temporarily locked 125 people out of their my.ryerson accounts. That meant they could not access their email, RAMSS, D2L, and other Ryerson services until they worked with the CCS help desk to unlock their account. Earlier … Continue reading →

On September 26 and 27 CCS temporarily locked 487 people out of their my.ryerson accounts. That meant they could not access their email, RAMSS, D2L, and other Ryerson services until they worked with the CCS help desk to unlock their … Continue reading →

On Wednesday, September 11, 2019 at 11:40 AM, CCS received an alert about RU-Secure Wifi authentication failure. The Network Services team is investigating the issue. Authenticating to Eduroam WiFi network is working in the meantime Update: Network services team fixed … Continue reading →

On Thursday September 5, 2019 at 10:30 AM, CCS received an alert about a network outage at the Pitman Hall building. Network Services was able to get the network back to all floors except the 2nd floor at 12:00 PM. … Continue reading →

At 8:35 AM today, Tuesday Sept. 3, 2019, various podium (PT) desktops were reported as not getting network connectivity, including KHS239, POD361, POD366, POD367, POD368, POD370 and POD484. The cause of the problem is related to a network connectivity issue. … Continue reading →

Delayed delivery of email was reported today at 11:15 AM, but our investigation of the problem has discovered that some messages were stuck in a queue since yesterday. The problem was traced to a process on an email filtering appliance. … Continue reading →