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Author Archives: Restiani Andriati
Problem with Google Authenticator App on Android Phones
In the last few weeks, CCS occasionally has been receiving reports of Google Authenticator App on Android phones no longer showing the two-factor codes. This issue seems to be more frequent this past week. The cause has not been identified, … Continue reading
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Update: D2L Brightspace Unavailable Thursday, March 20, 2025 from 3:04 AM to 3:10 AM EDT
Update: The correct time of D2L Brightspace unavailability on March 20, 2025 was from 03:04 AM to 03:10 AM EDT. CCS received a report from D2L that D2L Brightspace was unavailable in the morning of Thursday, March 20, 2025 from … Continue reading
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blog.torontomu.ca outage Thu. Jan. 23 6:30PM to Fri. Jan. 24 7:50AM
The blog.torontomu.ca site was unavailable from about 6:30 PM Thursday, January 23, 2025 until about 7:50 AM Friday, January 24, 2025. The unexpected outage was caused by a plugin and we have remediated the issue. We apologize for any inconvenience this … Continue reading
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D2L Brightspace was unavailable to some on Tuesday, Dec. 3, 2024 approximately between 10:59 – 11:16 a.m. EST
We were informed by D2L that Brightspace was performing poorly on Tuesday, December 3, 2024 starting at approximately 10:59 a.m. EST. D2L found the issue and was able to recover from it at around 11:16 a.m. EST. During this time, … Continue reading
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D2L Brightspace Intermittent Unavailability May 2, 2024 (06:04 – 06:26 AM)
CCS received a report from D2L that D2L Brightspace was intermittently unavailable in the early morning Thursday, May 2, 2024 starting at 06:04 AM. D2L has resolved the issue and service has been restored as of 06:26 AM. We apologize … Continue reading
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Problem with D2L Fetch to MyServiceHub
As of April 19th 2024, the final grades fetch process is currently not working as expected. Our teams are investigating this issue. Update: A fix applied on Friday evening, April 19 around 6:30 PM and the issue was resolved. We … Continue reading