Author Archives: michael

Network outage on Monday May 1, 2017 from 6:00 to 6:30 PM

Posted on May 1, 2017 by michael

On Monday May 1, 2017 at 6:00 PM, one of the network appliances in the data centre got overloaded due to a network workload misconfiguration. This prevented access to most of Ryerson’s services such as my.ryerson and www. ryerson. The … Continue reading →

Posted in All Categories, Firewall | Tagged | Comments Off on Network outage on Monday May 1, 2017 from 6:00 to 6:30 PM

Wireless outage on Friday April 7, 2017 from 12:14 to 12:19 PM

Posted on April 7, 2017 by michael

On Friday April 7, 2017 at 12:14 PM, a configuration error caused a reboot to the wireless controllers. All WiFi communications ceased. Services resumed at 12:19 PM. We apologize for the inconvenience this outage caused. -Computing and Communications Services

Posted in All Categories, wireless | Tagged | Comments Off on Wireless outage on Friday April 7, 2017 from 12:14 to 12:19 PM

Network outage in 415 Yonge on Thursday April 6, 2017 from 5:55 to 9:20 PM

Posted on April 7, 2017 by michael

On Thursday April 6, 2017 at 5:55 PM,  the power circuit breaker feeding the network at 415 Yonge was tripped. This prevented all access from/to the Internet and the rest of Ryerson’s network. Power was restored and services resumed at 9:20 … Continue reading →

Posted in All Categories, network, power | Tagged , | Comments Off on Network outage in 415 Yonge on Thursday April 6, 2017 from 5:55 to 9:20 PM

Network outage on Sunday March 12, 2017 from 3:00 to 11:00AM

Posted on March 12, 2017 by michael

On Sunday March 12, 2017 at 3:00 AM,  a core network device failed. This prevented all access from/to the Internet. Network services team resolved the issue and services resumed at 11:00 AM. We apologize for any inconvenience. -Computing and Communications … Continue reading →

Posted in All Categories, network | Tagged | Comments Off on Network outage on Sunday March 12, 2017 from 3:00 to 11:00AM

Network outage at 415 Yonge on Wednesday March 8, 2017 at 6:00 PM

Posted on March 8, 2017 by michael

On Wednesday March 8, 2017 at 6:00 PM,  network connectivity to 415 Yonge building was lost. Network services team is investigating the issue. Update: 8:20PM connectivity for 415 Yonge was restored. The problem was a power fault which has been repaired. We apologize … Continue reading →

Posted in All Categories, network | Tagged | Comments Off on Network outage at 415 Yonge on Wednesday March 8, 2017 at 6:00 PM

Financial Systems (OGF) outage: Friday, February 10, 2017 from 9:30 AM to 10:00 AM

Posted on February 10, 2017 by michael

Around 9:30 AM today, February 10, 2017, a scheduled network change caused loss of network connectivity to one of the main OGF servers. The issue was corrected and services were resumed at 10:00 AM. We apologize for any inconvenience. -Computing and … Continue reading →

Posted in All Categories, network, OGF | Tagged , | Comments Off on Financial Systems (OGF) outage: Friday, February 10, 2017 from 9:30 AM to 10:00 AM

Wireless outage on Sunday, January 29, 2017 from 11:00 AM to 12:25 PM

Posted on January 29, 2017 by michael

An issue with a wireless controller not being able to pass user authentication requests to the authentication servers caused a wireless outage in the following locations:  SLC, POD and KHW.  The outage was reported at approximately 11:00 AM and was resolved … Continue reading →

Posted in All Categories, wireless | Tagged | Comments Off on Wireless outage on Sunday, January 29, 2017 from 11:00 AM to 12:25 PM

Network outage on Friday, January 27, 2017 from 7:30 AM to 9:30 AM

Posted on January 27, 2017 by michael

On Friday, January 27, 2017, a scheduled network change at 7:30 AM resulted in loss of network connectivity for some users in JOR, VIC, AMC, KHW and POD buildings. Network services team resolved the issue and services were resumed at 9:30 AM. … Continue reading →

Posted in All Categories, network | Tagged | Comments Off on Network outage on Friday, January 27, 2017 from 7:30 AM to 9:30 AM

Network outage in KHW-71B lab on Monday, January 16, 2017 from 8:37 AM to 9:10 AM

Posted on January 16, 2017 by michael

On Monday, January 16, 2017, CCS received reports about network outage in KHW-71B lab. Network services reset the network switch servicing this area and services were resumed at 9:10 AM. We apologize for any inconvenience. -Computing and Communications Services   … Continue reading →

Posted in All Categories, network | Tagged | Comments Off on Network outage in KHW-71B lab on Monday, January 16, 2017 from 8:37 AM to 9:10 AM

Network outage at TRSM on Thursday January 12, 2017 at 7:00 AM

Posted on January 12, 2017 by michael

On Thursday, January 12, 2017, at 7:00 AM, a network switch servicing a portion of the 7th floor at TRSM started to  report errors. The Network Services team is investigating the issue Update: Network services team reset the network switch and services … Continue reading →

Posted in All Categories, network | Tagged | Comments Off on Network outage at TRSM on Thursday January 12, 2017 at 7:00 AM