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- WiFi outage on Tuesday October 22, 2024 from 1:01 to 1:14 PM
- CE Azure labs outage on Thursday September 5, 2024
- Slow connectivity to applications on Tuesday September 3, 2024
- WiFi Network outage on Wednesday August 28, 2024 from 5:20 to 7:15 AM
- ServiceNow (Ask HR and IT Help) outage on Monday August 26, 2024
Author Archives: michael
Network outage at EPH 1st floor on Thursday January 25, 2018
On Thursday January 25, 2018 at 9:30 AM, electrical power was lost in the telecom closet servicing the network on the 1st floor of the EPH building. This is causing a network outage at this location. FMD is working on … Continue reading
Posted in All Categories, network, power
Tagged network, power
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Network outage at YDI 9th floor on Monday January 22, 2018
On Monday January 22, 2018 at 10:00 AM, CCS received reports about intermittent network access in YDI 9th floor. The Network Services team is investigating the problem. Update: Problem traced to a bad fibre cable. Network Services moved the connection … Continue reading
Posted in All Categories, network
Tagged network
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Wireless outage on Wednesday October 11, 2017 from 3:15 AM to 7:40 AM
On Wednesday October 11, 2017, at 3:15 AM the wireless authentication servers stopped processing new authentication requests. This prevented users from accessing the WiFi networks. The Network Services team restarted the servers and services resumed at 7:40 AM. We apologize … Continue reading
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Applications outage on Tuesday August 29, 2017 at 4:06 AM
Starting at 4:06 AM, on Thursday, August 29, 2017, a main database went to Read-Only mode. This is impacting access to many of Ryerson’s applications such as jobs on campus, research grant and housing. CCS technical administrators are currently investigating … Continue reading
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Network interruption on Wednesday July 26, 2017 from 2:52 to 3:20 PM
On Wednesday July 26, 2017 at 2:52 PM, a network device failed to handle the traffic going though it. This prevented access to many of Ryerson’s servers such as my.ryerson.ca and www.ryerson.ca. Services resumed at 3:20 PM. We apologize for … Continue reading
Posted in All Categories, Firewall
Tagged network
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Network outage at SMH building on Wednesday July 26, 2017 at 9:50 AM
On Wednesday July 26, 2017 at 9:50 PM, CCS received alerts that the network at SMH building is down. Network Services team is investigating the issue. Update: Power loss was the cause of the outage, Network Services rebooted the Power … Continue reading
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Tagged network
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WiFi interruption on Tuesday July 18, 2017 from 5 AM to 9 AM
On Tuesday July 18, 2017 at 5:00 AM, many wireless access points in the East side of the campus went offline. This had little to no impact on WiFi access as there were many other wireless access points in these … Continue reading
Posted in All Categories, wireless
Tagged Wireless
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Access to Ryerson systems interrupted on Friday July 14, 2017 from 3:50 to 3:58 PM
On Friday July 14, 2017 at 3:50 PM a mis-classification to certain network traffic prevented new connections to Ryerson’s systems such as my.ryerson.ca. The issue was rectified at 3:58 PM and services resumed. We apologize for the inconvenience. Computing and … Continue reading
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OfficeLinx Voicemail outage on Friday June 16, 2017 at 7:00 AM
On Friday June 16, 2017 at 7:00 AM CCS noticed that users on the new SIP voice mail system (OfficeLinx) couldn’t access their voice mail. Telecom group is working with the vendor to troubleshoot the issue. Update: At 10:45 AM … Continue reading
Posted in All Categories, phones
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Servers outage on Friday June 9, 2017 at 8:00 AM
On Friday, June 9, 2017 at about 8:00 AM. a disk storage appliance failure caused many of the data centre servers to reboot. Therefore users are unable to access some of Ryerson’s applications. CCS is investigating the root cause of the problem. … Continue reading