Author Archives: Hongbo HE

About Hongbo HE

Director, Application Services Computing and Communications Services Ryerson University

Intermittent Delayed Delivery of Some EMails: Tuesday, Nov. 3, 2015 00:20 AM – Friday, Nov . 6, 2015 11:37 AM

Posted on November 6, 2015 by Hongbo HE

A bad network connection on one of our email servers  caused intermittent email delays for some email. The issue  started at 12:20 AM, November 3 and was resolved at 11:37 AM, November 6.  Email is now being delivered without a … Continue reading →

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Google Calendar Service Disruption: Wed. Nov. 4, 2015

Posted on November 4, 2015 by Hongbo HE

CCS began receiving reports of Google Calendar service disruption at approximately 11 AM.  Attempts to navigate to Google Calendar may sometimes result in an error page being displayed. We have reported the problem to Google and Google is currently working on … Continue reading →

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Brightspace By D2L email delivery delay issue: September 21 and 24, 2015

Posted on September 21, 2015 by Hongbo HE

CCS has received reports from users that email sent from Brightspace by D2L were delayed. Our own test has shown that emails are delayed for one hour within Brighspace, when using the built-in email tool through Classlist. This issue has … Continue reading →

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Some tabs in Blackboard were redirected to the testing environment: Friday, Aug. 28, 2015

Posted on August 28, 2015 by Hongbo HE

This morning at around 6:30 am, during the preparation for the switch over from Blackboard to Brightspace by D2L, some tabs (my.ryerson, Apps, RAMSS and eHR) within Blackboard were incorrectly redirected to the testing environment.  This issue was fixed at … Continue reading →

Posted in All Categories, Blackboard | 2 Comments

Online Course Shell Request Form Temporarily Disabled: Tuesday Aug. 11, 2015

Posted on August 11, 2015 by Hongbo HE

Since last night at 10 PM, Aug 10, 2015,  all course shell requests failed due to an error in handling them within D2L’s Brightspace LMS. We have disabled the course shell request form in the my.ryerson portal temporarily. The issue has … Continue reading →

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Gmail Service Delay – Thursday, July 23, 2015

Posted on July 23, 2015 by Hongbo HE

At 1:20 PM, Google is reporting a service issue with Gmail. Affected users will experience delays in message delivery. CCS has also received email delay reports from users. The latest Google status information is available here: http://www.google.com/appsstatus Update – 2:41 … Continue reading →

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RMS outage – Admin, Self Service and Activation – Monday July 6, 2015 12:16 PM – 1:04 PM

Posted on July 6, 2015 by Hongbo HE

The back-end server that all RMS web applications (Admin, Self Service and Activation)  connect to became unresponsive due to an out of memory error at 12:16 PM.  The application services were restarted and full services were restored at 1:04 PM.  We … Continue reading →

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Older versions of Google Apps Sync for Microsoft Outlook will stop working on April 20, 2015

Posted on April 17, 2015 by Hongbo HE

Google has notified us that there are users in our domain who are still using depreciated version 3.6 or older of the Google Sync for Microsoft® Outlook® (GASMO) client.  According to Google: The Notes sync features in Outlook will stop … Continue reading →

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Printing Service interruption: Thursday, April 9, 2015 8:00 AM – 10:50 AM

Posted on April 9, 2015 by Hongbo HE

The Ryerson academic computing printing system experienced slowness and timeouts starting at 8:00 AM today, April 9, 2015. The issue was due to a hung process in the one card server, which is responsible for printing funds. The process was … Continue reading →

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GMail Auto-complete Issue Wednesday, Feb. 25, 2015

Posted on February 25, 2015 by Hongbo HE

CCS has received reports from users about GMail auto-complete not working for them and opened a support ticket with Google. Google has responded that it is a known issue and that the Google Engineering team is actively working to resolve … Continue reading →

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