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- WiFi outage on Tuesday October 22, 2024 from 1:01 to 1:14 PM
- CE Azure labs outage on Thursday September 5, 2024
- Slow connectivity to applications on Tuesday September 3, 2024
- WiFi Network outage on Wednesday August 28, 2024 from 5:20 to 7:15 AM
- ServiceNow (Ask HR and IT Help) outage on Monday August 26, 2024
Author Archives: Hongbo HE
Jira, Confluence and IM/Spark outage: Wed., Nov. 2 2016 7:47 AM – 9:48 AM
Jira, Confluence and IM/Spark (the instant message service) were not available from 7:47 Am to 9:48 Am today due to a database server partition issue. The issue has been fixed and the services have returned to normal. We are looking … Continue reading
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Email delivery delays on Monday Oct. 3, 2016
On Monday, Oct. 3, 2016, CCS noticed that emails were delayed for up to 25 minutes since about 7:00 am. Mitigation steps were taken at 11:04 am and the service has returned to normal. CCS is investigating the issue. Update: … Continue reading
Posted in All Categories, Mail
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RMS outage – Admin and Self Service: Thursday, August 4, 2016 11:59 AM – 12:15 PM
The back-end server that RMS Admin and Self Service web applications connect to became unresponsive at 11:59 PM. The application services were restarted and full services were restored at 12:15 PM. We continue to investigate the root cause. RMS is the … Continue reading
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Intermittent Delayed Delivery of Some EMails: Friday, July 29, 2016 8:00 AM – Tuesday Aug. 2, 2016 11:00 PM
There were intermittent email delays for some emails coming to Ryerson starting at around 8:00 AM, July 29. The issue was resolved at around 11:00 PM, Aug. 2. and Email is being delivered without a delay. We are investigating the … Continue reading
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Brightspace by D2L service interruption – Monday, July 18, 2016
D2L has confirmed that Brightspace by D2L (Ryerson’s learning management system) experienced intermittent issues on Monday, July 18, 2016, from 11:01 AM to 11:13 AM and from 8:11 PM to 8:26 PM. We received reports from users who experienced “500 … Continue reading
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The Google Calendar Link in my.ryerson Apps tab is not working for some users: Feb. 4
For users who have personal Google or non-Ryeson Google Apps account as the default Google account ( Sign in to multiple accounts at once), the Google Calendar link in my.ryerson portal’s Apps tab does not work. It will show “Not … Continue reading
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Some Emails to Ryerson were quarantined incorrectly: Jan. 25 10:42 AM – Jan. 26 3:40 PM
Due to a misconfigured spam detection rule, some of the emails received between Jan. 25 10:42 AM and Jan. 26 3:40 PM were quarantined incorrectly (most of which contain attachments). This affected users in both RMail and Ryerson Gmail. The … Continue reading
Posted in Google Apps, Mail, RMail
Tagged Mail RMail GMail
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my.ryerson service disruption: Jan. 18, 2016 11:06 AM
Since 11:06 AM this morning, access to my.ryerson has been intermittent. We are currently investigating the issue and will provide an update when more information becomes available. Update Jan. 18, 2016 3:43 PM: A fix was put in place at … Continue reading
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Delayed Delivery of Emails: Wednesday, Nov. 18 1:00 PM – 2:30 PM
Starting around 1:00 pm this afternoon, Email delivery was delayed for up to 45 minutes due to high volume of Email messages coming to Ryerson from the Internet. We have cleaned up the message queues and normal Email delivery was … Continue reading
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SAS Web Services Outage: Monday, Nov. 16, 2015 1:00 AM – 10:45 AM
The Student Administrative System (SAS) Web Services did not restart properly after the scheduled nightly down time at 1 AM this morning. The services were restarted and made available at approximately 10:45 AM. Please note that the SAS Web Services … Continue reading
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