Author Archives: Hongbo HE

About Hongbo HE

Director, Application Services Computing and Communications Services Ryerson University

Ryerson Gmail Service interruption on Friday, Nov. 17, 2017

Posted on November 17, 2017 by Hongbo HE

On Friday, Nov. 17, 2017 starting at approximately 10:00 AM emails to Ryerson GMail users were not delivered. This service disruption only applies to Ryerson GMail and does not impact the other Ryerson Google Services such as Google Drive, Google … Continue reading →

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Phones Outage at 415 Yonge St.: Friday, April 28, 2017

Posted on April 28, 2017 by Hongbo HE

Since around 8 AM, Friday, April 28, 2017, the VoIP (Voice over Internet Protocol) phones at 415 Yonge St. are unreachable from outside Ryerson University.  Local staff are able to call other extensions within 415 Yonge St.  Calls from 415 Yonge St. to … Continue reading →

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blog.ryerson.ca outages on Saturday, March 5, 2017

Posted on March 5, 2017 by Hongbo HE

The blog.ryerson.ca service was not available on Saturday, March 5, 2017 between 11:41 AM and 12:06 PM and between 15:10 PM and 15:45 PM. We are investigating the root causes. Please accept our apologies for any problems this outage has caused. -Computing and … Continue reading →

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blog.ryerson.ca outage on Tuesday, February 28, 2017 from 12:57 AM to 9:23 AM

Posted on February 28, 2017 by Hongbo HE

The blog.ryerson.ca server became unresponsive on Tuesday, February 28, 2017 at 12:57 AM. The service was restarted and returned to normal at 9:23 AM. We are investigating the root cause. Please accept our apologies for any problems this outage has … Continue reading →

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blog.ryerson.ca outage on Thursday, February 23, 2017 from 6:32 PM to 7:32 PM

Posted on February 23, 2017 by Hongbo HE

The blog.ryerson.ca server became unresponsive on Thursday, February 23, 2017 at around 6:32 PM. The service was restarted and returned to normal at 7:32 PM. We are investigating the root cause. Please accept our apologies for any problems this outage … Continue reading →

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blog.ryerson.ca outage on Wednesday, February 22, 2017 from 11:30 AM to 1:15 PM

Posted on February 22, 2017 by Hongbo HE

Due to a firewall configuration issue, the login page of blog.ryerson.ca was unavailable today, February 22, 2017 from 11:40 AM to 1:15 PM. This issue has been corrected. Please accept our apologies for any problems this outage has caused. -Computing … Continue reading →

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blog.ryerson.ca outage on Thursday, Feb. 16, 2017 from 2:59 PM to 3:20 PM

Posted on February 16, 2017 by Hongbo HE

The blog.ryerson.ca server became unresponsive on Thursday, Feb. 16, 2017 at 2:59 PM. The service was restarted and returned to normal at 3:20 PM. We are investigating the root cause. Please accept our apologies for any problems this outage has … Continue reading →

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blog.ryerson.ca outage from Wednesday, January 18, 2017 7:50 PM to Thursday, January 19, 2017 8:25 AM

Posted on January 19, 2017 by Hongbo HE

The blog.ryerson.ca server became unresponsive on Wednesday, January 18, 2017 at 7:50 PM. The server was restarted and service returned to normal at 8:25 AM on Thursday, January 19, 2017. We are investigating the root cause. Please accept our apologies … Continue reading →

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Google Drive service disruption on Tuesday, January 17, 2017 starting at 11:41 AM

Posted on January 17, 2017 by Hongbo HE

Google is reporting service issue with Google Drive at 11:14 AM today. CCS has also received reports from some of our users that Google Drive was not available.  The latest Google Status information is available at: https://www.google.com/appsstatus#hl=en&v=issue&sid=4&iid=fb887d4953c88406aab04e737d583560 We will provide … Continue reading →

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Cold Fusion instance for Student Services outage: 11 AM on Monday, Oct. 31, 2016 to 5 PM on Tuesday, Nov. 1, 2016

Posted on November 2, 2016 by Hongbo HE

The applications hosted on the Student Services Cold Fusion instance (ss.cf.ryerson.ca), such as Athletics, Bookstore, CESAR Elections and TTC,  were either partially or completely unavailable between approximately 11 AM on Monday, Oct. 31, 2016 and  5 PM on  Tuesday, Nov. … Continue reading →

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