Author Archives: Casey Carvalho

Cold Fusion database issue: Thursday, Feb. 12, 2015 5:50AM – 6:35 AM

Posted on February 12, 2015 by Casey Carvalho

Due to a misbehaving application, the Cold Fusion database server  exhausted all available disc space, causing the server to become unresponsive.  Services were affected between approximately 5:50 AM – 6:35 AM, today, February 12, 2015.  The Cold Fusion applications affected … Continue reading →

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Partial RMail Service Disruption: Monday, January 26, 2015, 7:55 PM – 9:17 PM

Posted on January 26, 2015 by Casey Carvalho

The RMail Webmail, IMAP and POP services on one of Ryerson’s three RMail servers stopped working at 7:55 PM Monday January 26. The services were restarted and came back online at 9:17 PM. Please accept our apologies for problems this outage caused. … Continue reading →

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webinar.ryerson.ca service outage: Dec. 30, 2014 16:43PM – Jan. 5, 2015 10AM

Posted on January 5, 2015 by Casey Carvalho

The Adobe Connect service, running on webinar.ryerson.ca, was unavailable from Dec. 30, 2014 16:43PM to Jan. 5, 2015 10:00AM.   The cause of the problem is still under investigation. We apologize for the inconvenience. -Computing and Communications Services

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my.ryerson service disruption: Friday Dec. 5, 2014, 1:43 AM – 8:02 AM

Posted on December 5, 2014 by Casey Carvalho

One of the my.ryerson portal servers became unresponsive at approximately 1:43 AM. This caused a service disruption for users who were using  this server.  The server was restarted at 8:02 AM and service was restored. We are continuing to investigate … Continue reading →

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my.ryerson portal extended outage: Friday Nov. 14, 2014

Posted on November 14, 2014 by Casey Carvalho

This morning, between 6AM – 8AM, the my.ryerson portal was taken down as part of scheduled work to allow for a redesign of the portal.   Unfortunately, some unexpected issues delaying the completion of the work.   Services were restored at 8:50AM.   … Continue reading →

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Cold Fusion services outage: Thursday, Sept. 18, 2014 6:33 AM – 8:20 AM

Posted on September 18, 2014 by Casey Carvalho

The following Cold Fusion applications were not available this morning, Thurdsay, Sept. 18, 2014 from approximately 6:33 AM to 8:20 AM: ccs.cf.ryerson.ca hr.cf.ryerson.ca ss.cf.ryerson.ca alfresco.cf.ryerson.ca m.ryerson.ca A restart of the Cold Fusion server was done to restore services.   The cause of the issue is … Continue reading →

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Intermittent internet connectivity: Tuesday, Aug. 12 2014, 04:00AM – 07:00AM

Posted on August 12, 2014 by Casey Carvalho

Due to a problem with one of the Ryerson gateway appliances, internet connections were intermittent today, from approximately Tuesday, Aug. 12, 2014 04:00 AM – 07:00 AM.   The gateway appliance was rebooted and services are operating normally. We apologize … Continue reading →

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Unscheduled outage of RMS Web Services and Contact Directory search: Friday, Aug. 8, 2014 8:00PM-9:00PM

Posted on August 8, 2014 by Casey Carvalho

The replacement of a hardware server part, due to failure, is being scheduled tonight, August 8, 2014 between 8PM and 9PM.  During this period the following services will not be available: RMS Web Services for Cold Fusion web applications and … Continue reading →

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Partial Virtual Service service outage: Aug. 1, 2014 9:48 AM

Posted on August 1, 2014 by Casey Carvalho

At 9:48AM on Friday, August 1st, 2014, one of the servers in our VMware cluster experienced a hardware problem and crashed.   We will investigate the cause of the problem and keep this server out of the cluster until a resolution … Continue reading →

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HR service outage: Friday, June 13 2014 7:30 AM – 8:20 AM

Posted on June 13, 2014 by Casey Carvalho

During maintenance work being carried out on a server chassis, the HR database server lost connectivity to the Storage Area Network (SAN) at approximately 7:30 AM.   The server was rebooted, the file systems checked for integrity, and the database services … Continue reading →

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