Author Archives: Casey Carvalho

Partial RMail Service Disruption: Monday, January 26, 2015, 7:55 PM – 9:17 PM

Posted on January 26, 2015 by Casey Carvalho

The RMail Webmail, IMAP and POP services on one of Ryerson’s three RMail servers stopped working at 7:55 PM Monday January 26. The services were restarted and came back online at 9:17 PM. Please accept our apologies for problems this outage caused. … Continue reading →

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webinar.ryerson.ca service outage: Dec. 30, 2014 16:43PM – Jan. 5, 2015 10AM

Posted on January 5, 2015 by Casey Carvalho

The Adobe Connect service, running on webinar.ryerson.ca, was unavailable from Dec. 30, 2014 16:43PM to Jan. 5, 2015 10:00AM.   The cause of the problem is still under investigation. We apologize for the inconvenience. -Computing and Communications Services

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my.ryerson service disruption: Friday Dec. 5, 2014, 1:43 AM – 8:02 AM

Posted on December 5, 2014 by Casey Carvalho

One of the my.ryerson portal servers became unresponsive at approximately 1:43 AM. This caused a service disruption for users who were using  this server.  The server was restarted at 8:02 AM and service was restored. We are continuing to investigate … Continue reading →

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my.ryerson portal extended outage: Friday Nov. 14, 2014

Posted on November 14, 2014 by Casey Carvalho

This morning, between 6AM – 8AM, the my.ryerson portal was taken down as part of scheduled work to allow for a redesign of the portal.   Unfortunately, some unexpected issues delaying the completion of the work.   Services were restored at 8:50AM.   … Continue reading →

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Cold Fusion services outage: Thursday, Sept. 18, 2014 6:33 AM – 8:20 AM

Posted on September 18, 2014 by Casey Carvalho

The following Cold Fusion applications were not available this morning, Thurdsay, Sept. 18, 2014 from approximately 6:33 AM to 8:20 AM: ccs.cf.ryerson.ca hr.cf.ryerson.ca ss.cf.ryerson.ca alfresco.cf.ryerson.ca m.ryerson.ca A restart of the Cold Fusion server was done to restore services.   The cause of the issue is … Continue reading →

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Intermittent internet connectivity: Tuesday, Aug. 12 2014, 04:00AM – 07:00AM

Posted on August 12, 2014 by Casey Carvalho

Due to a problem with one of the Ryerson gateway appliances, internet connections were intermittent today, from approximately Tuesday, Aug. 12, 2014 04:00 AM – 07:00 AM.   The gateway appliance was rebooted and services are operating normally. We apologize … Continue reading →

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Unscheduled outage of RMS Web Services and Contact Directory search: Friday, Aug. 8, 2014 8:00PM-9:00PM

Posted on August 8, 2014 by Casey Carvalho

The replacement of a hardware server part, due to failure, is being scheduled tonight, August 8, 2014 between 8PM and 9PM.  During this period the following services will not be available: RMS Web Services for Cold Fusion web applications and … Continue reading →

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Partial Virtual Service service outage: Aug. 1, 2014 9:48 AM

Posted on August 1, 2014 by Casey Carvalho

At 9:48AM on Friday, August 1st, 2014, one of the servers in our VMware cluster experienced a hardware problem and crashed.   We will investigate the cause of the problem and keep this server out of the cluster until a resolution … Continue reading →

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HR service outage: Friday, June 13 2014 7:30 AM – 8:20 AM

Posted on June 13, 2014 by Casey Carvalho

During maintenance work being carried out on a server chassis, the HR database server lost connectivity to the Storage Area Network (SAN) at approximately 7:30 AM.   The server was rebooted, the file systems checked for integrity, and the database services … Continue reading →

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my.ryerson service outage: Friday, May 30 2014

Posted on May 30, 2014 by Casey Carvalho

We are experiencing intermittent loss of connectivity to the my.ryerson portal database.   Emergency work will be required at some time later today or over the weekend to address the problem. Once we have more information, we will provide an update … Continue reading →

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