Author Archives: Casey Carvalho

Intermittent LDAP authentication failures – Wednsday, Oct. 26, 2011 3:50 PM

Posted on October 26, 2011 by Casey Carvalho

One of the various load balanced, front end LDAP servers used for service authentication stopped processing authentication requests. This would have been perceived by some users as an intermittent login failure to some applications. Some web based applications that require … Continue reading →

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Webmail service interruption – Monday, Oct. 24, 2011 3:20 PM

Posted on October 24, 2011 by Casey Carvalho

At approximately 3:20 PM today, Monday Oct. 24, Webmail became unavailable.  Technical staff are currently investigating the root cause of the problem.   We’ll provide an update shortly. UPDATE: Services were restored around 4:13 PM. We apologize for the service … Continue reading →

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Peoplesoft applications & Internet Explorer 7 drop-down menu issues – Friday, Oct. 14, 2011

Posted on October 14, 2011 by Casey Carvalho

We suspect that a recent Microsoft Windows update may have introduced some issues with drop-down fields in PeopleSoft applications, when invoked via my.ryerson (e.g.: eHR, SAS, OGF). The problem seems to be specific to Internet Explorer 7. We are still … Continue reading →

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Mail delays due to spam – Wedn., Oct. 12, 2011 11:30 PM – Thu., Oct 13, 2011 10:00 AM

Posted on October 13, 2011 by Casey Carvalho

A compromised account started sending out spam overnight, causing delays in e-mail delivery starting around 11:30 PM last night and lasting until this morning around 10 AM. Due to issues with  Blackberry e-mail delivery notifications, on-call staff did not get … Continue reading →

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TRS Wireless Interruption, October 07, 2011 1:22 PM – 1:30 PM

Posted on October 7, 2011 by Casey Carvalho

The wireless network services in TRS were down from 1:22 PM – 1:30 PM today, Oct. 07, 2011.   A similar problem was experienced in the past and we’ve been working with the vendor to determine its root cause.  We … Continue reading →

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OGF & Markview service disruption: Oct. 6, 2011 5:00 pm – 6:00 pm

Posted on October 6, 2011 by Casey Carvalho

A database level issue caused the OGF and Markview systems to stop responding around 5 PM today (Oct. 6, 2011). The problem cleared on its own around 6 PM. We are following up with the vendor to see if the … Continue reading →

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Blackboard service disruption: Sept. 28, 2011 1:00 am – 4:45 am

Posted on September 28, 2011 by Casey Carvalho

One of the Blackboard servers stopped responding around 1 AM today (Sept. 28, 2011), causing a few users to experience intermittent access to the system. Other Blackboard servers were not affected. The service was fully restored at 4:45 AM.
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my.ryerson.ca service disruption: Sept. 25, 2011 2:00 PM – 5:40 PM

Posted on September 25, 2011 by Casey Carvalho

One of the my.ryerson.ca server instances started experiencing problems around 2 PM, causing intermittent response from the portal until 2:30 PM.  A second service disruption was experienced between 5:10 PM and 5:40 PM. CCS staff is investigating the cause of the problems. We … Continue reading →

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my.ryerson.ca service disruption: Sept. 23, 2011 5 PM – 5:30 PM

Posted on September 23, 2011 by Casey Carvalho

One of the my.ryerson.ca server instance started experiencing some problems again around 5 PM. The application instance was restarted around 5:30 PM and full services were restored.

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my.ryerson.ca service disruption: Sept. 23, 2011 13:02 PM – 13:44 PM

Posted on September 23, 2011 by Casey Carvalho

One of the my.ryerson.ca portal server instances started experiencing some problems around 13:02 PM today (Sept. 23, 2011), causing some users to experience login timeouts. The application instance was restarted at 1:44 PM and full services were restored. We are … Continue reading →

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