Author Archives: Casey Carvalho

Peoplesoft applications & Internet Explorer 7 drop-down menu issues – Friday, Oct. 14, 2011

Posted on October 14, 2011 by Casey Carvalho

We suspect that a recent Microsoft Windows update may have introduced some issues with drop-down fields in PeopleSoft applications, when invoked via my.ryerson (e.g.: eHR, SAS, OGF). The problem seems to be specific to Internet Explorer 7. We are still … Continue reading →

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Mail delays due to spam – Wedn., Oct. 12, 2011 11:30 PM – Thu., Oct 13, 2011 10:00 AM

Posted on October 13, 2011 by Casey Carvalho

A compromised account started sending out spam overnight, causing delays in e-mail delivery starting around 11:30 PM last night and lasting until this morning around 10 AM. Due to issues with  Blackberry e-mail delivery notifications, on-call staff did not get … Continue reading →

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TRS Wireless Interruption, October 07, 2011 1:22 PM – 1:30 PM

Posted on October 7, 2011 by Casey Carvalho

The wireless network services in TRS were down from 1:22 PM – 1:30 PM today, Oct. 07, 2011.   A similar problem was experienced in the past and we’ve been working with the vendor to determine its root cause.  We … Continue reading →

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OGF & Markview service disruption: Oct. 6, 2011 5:00 pm – 6:00 pm

Posted on October 6, 2011 by Casey Carvalho

A database level issue caused the OGF and Markview systems to stop responding around 5 PM today (Oct. 6, 2011). The problem cleared on its own around 6 PM. We are following up with the vendor to see if the … Continue reading →

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Blackboard service disruption: Sept. 28, 2011 1:00 am – 4:45 am

Posted on September 28, 2011 by Casey Carvalho

One of the Blackboard servers stopped responding around 1 AM today (Sept. 28, 2011), causing a few users to experience intermittent access to the system. Other Blackboard servers were not affected. The service was fully restored at 4:45 AM.
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my.ryerson.ca service disruption: Sept. 25, 2011 2:00 PM – 5:40 PM

Posted on September 25, 2011 by Casey Carvalho

One of the my.ryerson.ca server instances started experiencing problems around 2 PM, causing intermittent response from the portal until 2:30 PM.  A second service disruption was experienced between 5:10 PM and 5:40 PM. CCS staff is investigating the cause of the problems. We … Continue reading →

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my.ryerson.ca service disruption: Sept. 23, 2011 5 PM – 5:30 PM

Posted on September 23, 2011 by Casey Carvalho

One of the my.ryerson.ca server instance started experiencing some problems again around 5 PM. The application instance was restarted around 5:30 PM and full services were restored.

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my.ryerson.ca service disruption: Sept. 23, 2011 13:02 PM – 13:44 PM

Posted on September 23, 2011 by Casey Carvalho

One of the my.ryerson.ca portal server instances started experiencing some problems around 13:02 PM today (Sept. 23, 2011), causing some users to experience login timeouts. The application instance was restarted at 1:44 PM and full services were restored. We are … Continue reading →

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GroupWise Post Office 3 (Academic users) Unavailable Sept. 21, 2011 02:00 AM – 8:20 AM

Posted on September 21, 2011 by Casey Carvalho

The Groupwise Post Office for the Academic community stopped responding at approximately 2 AM and had to be physically reset this morning. Services were restored at 8:20 a.m. We are investigating the reason for the system failure. We apologize for … Continue reading →

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my.ryerson.ca service disruption: Sept. 14, 2011 7:15 am – 7:50 am

Posted on September 14, 2011 by Casey Carvalho

One of the my.ryerson.ca portal servers started experiencing some problems around 7:15 AM today (Sept. 14, 2011), causing a few users to experience timeouts at login time and loading the portal page.  The application was restarted at 7:50 AM and full services were restored.   We … Continue reading →

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