Author Archives: Casey Carvalho

Major Network Service Disruption – Tuesday, April 10 2012 8:15 AM – 8:30 AM

A distribution layer network switch failure occurred at approximately 8:15 AM on Tuesday, April 10 2012, causing a network outage on the west side of the campus including TRS. The problem is similar to yesterday’s incident and is currently being … Continue reading

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Major Network Service Disruption – Monday, April 09 2012 11:55 AM

A distribution layer network switch failure occurred at 11:50 AM on Monday, April 09 2012, causing a network outage on the west side of the campus including TRS. WiFi access may have been affected across the entire campus.   The … Continue reading

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Finance service outage: Wednesday April 4, 2012 7:50 PM – 8:55 PM

The Finance server became unresponsive around 7:50 PM today, Wednesday, April 4th, 2012, as a result of it having exhausted all available system memory (RAM).    On-call staff restored services by 8:55 PM. Please accept our apologies for the disruption in … Continue reading

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Groupwise Web Service Interruption – Saturday, March 31, 2012 7:07 PM – 8:15 PM

The GroupWise server responsible for providing Web, Internet and Notifylink access to GroupWise became inaccessible at approximately 7:07 PM on Saturday, March 31st.  Service was restored at 8:15 PM. Please accept our apologies for the disruption in service. -Computing and Communications … Continue reading

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RMS web service disruption, Friday, March 30 2012 11:40 AM – 12:15 PM

An application level error between an application server and a database server caused RMS web applications to be slow or unresponsive, starting around 11:40 AM this morning.   The impacted services included the password reset utility and the Blackboard course shell … Continue reading

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OGF system service disruption – Friday, March 23 2012 2:30 PM – 4:15 PM

The OGF (Finance) database system was restarted around 4 PM today to correct a problem with some workflow processes that were not being executed.  Services were restored around 4:15 PM. We are investigating why the workflow process was not working as expected. Please … Continue reading

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Groupwise Web Service Interruption – Thursday, March 22, 2012 6:15 PM – 6:54 PM

The GroupWise server responsible for providing Web & Internet access to GroupWise became inaccessible at approximately 6:15 PM on Thursday, March 22.  Service was restored at 6:45 PM. We are still investigating the cause of the outage. Please accept our apologies … Continue reading

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Groupwise web access outage: Wedn., March 07, 2012 8:20 AM – 8:50 AM

The GroupWise Webmail services hung at approximately 8:20 AM today, Wednesday, March 7 2012.   Other services affected on the server included Notifylink updates, access to the document library and inter-post office communication.  An attempt to restart the services was not successful … Continue reading

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GroupWise Webmail Services down: Friday, March 2, 2012 5:30 AM

The GroupWise Webmail services went down at approximately 5:30 AM today, Friday, March 2nd 2012.   We are working on the problem and expect services to be restored soon after 9 AM. Update: Services were fully restored at 9:09AM. Please accept our … Continue reading

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www.ryerson.ca intermittent performance issue: Wednesday, Feb. 29 2012

Since approximately 6:20 AM this morning, CCS has received reports that the www.ryerson.ca website was loading slowly.    We are working with the Web Services team in University Advancement to improve the performance of  the system. Calendar loading performance have been … Continue reading

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