Author Archives: Casey Carvalho

my.ryerson.ca, Blackboard, eHR, RAMSS service disruption: Friday, July 20 2012 7:21 AM – 7:34 AM

Posted on July 20, 2012 by Casey Carvalho

A scheduled firewall upgrade carried out this morning temporarily disrupted my.ryerson and applications accessed through the portal, including Blackboard, eHR and RAMSS.    The service disruption started around 7:21 AM and lasted until 7:34 AM. We apologize for the service disruption. … Continue reading →

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GroupWise web service interruption & mail delivery delay: Wednesday, July 18, 2012 08:30 AM – 08:53 AM

Posted on July 18, 2012 by Casey Carvalho

A GroupWise service hung at approximately 8:30 AM today, Wednesday, June 18, causing a short delay in mail delivery.    The affected server (GW1) was rebooted and full services restored around 8:53 AM.   During the server reboot, 8:45 AM – 8:53 AM, web client access … Continue reading →

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Groupwise (GWP2) service interruption – June 29, 2012 2:00 AM – 7:30 AM

Posted on June 29, 2012 by Casey Carvalho

A nightly backup job that normally runs between 2 AM – 6 AM on GWP2 failed to complete and prevented the startup of the post office agent.   The server was power cycled and services were restored around 7:30 AM.  The … Continue reading →

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Blackboard application issue with one of the servers: Friday, June 22 2012 10:07 AM

Posted on June 22, 2012 by Casey Carvalho

At approximately 10:07 AM today, Friday June 22, one of the five Blackboard application servers started experiencing intermittent slow access response. The server is being removed from the load balance pool and will be rebooted later to clear the problem. We … Continue reading →

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Groupwise service interruption – June 13, 7:00 AM – 8:18 AM

Posted on June 13, 2012 by Casey Carvalho

At approximately 7:00 a.m. a GroupWise server, GWPOS3, stopped responding, affecting e-mail services for Schools (faculty and some admin staff).  The server was restarted at approximately 8:18 a.m. and service was restored. We apologize for the service disruption. – Computing and Communications Services

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OGF (Finance) system outage: Tuesday, June 12 2012 07:40 AM

Posted on June 12, 2012 by Casey Carvalho

At approximately 7:40 AM, Tuesday June 12, the OGF database server crashed due to a hardware failure. The failure affects Oracle Financials and Markview. Tech Support is currently on its way to investigate the problem. An update will be provided shortly. UPDATE: … Continue reading →

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CS/RAMSS outage: Tuesday, June 12 2012 07:40 AM

Posted on June 12, 2012 by Casey Carvalho

At approximately 7:40 AM, Tuesday June 12, the CS/RAMSS system started experiencing problems due to a hardware failure. The failure is likely related to the OGF (Finance system problem), as both use the same SAN (Storage Area Network) for storage.   Tech Support … Continue reading →

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GroupWise web & internet access unavailable: Tuesday, June 11, 2012 10:52 PM – 11:48 PM

Posted on June 12, 2012 by Casey Carvalho

A failure with one of the GroupWise systems (GW1) caused the GroupWise Web & Internet mail delivery to become unavailable around 10:52 PM on Tuesday, June 11.   Services were restored at approximately 11:48 PM. We apologize for the service disruption. -Computing and Communications Services

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Wireless service disruption: Monday, June 11 2012 08:30 AM

Posted on June 11, 2012 by Casey Carvalho

At approximately 8:30AM on Monday, June 11, we became aware of an intermittent wireless connectivity problem.  Following a preliminary investigation, one of the redundant links connecting to one of the wireless controllers was disabled around 9:00AM to eliminate the intermittent connection … Continue reading →

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Blackboard application server experiencing problem: Monday, May 28 2012 12:15 PM

Posted on May 28, 2012 by Casey Carvalho

One of the 5 Blackboard application servers is experiencing some problems, and we will be taking it out of the load balanced pool around 1 PM.   Users connected to this application server will not be affected by this action and … Continue reading →

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