Author Archives: Casey Carvalho

RAMSS tab malfunction in my.ryerson: Wednesday Nov. 21, 2012 1:36 PM – 2:00 PM

Due to a misconfiguration with the RAMSS tab in the my.ryerson portal, access to RAMSS was not available from approximately 1:36 PM to 2:00 PM on Wednesday, November 21, 2012. We apologize for the service disruption. – Computing and Communications Services

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blog.ryerson.ca problem – Monday, Nov. 12 2012 18:40 PM – 22:15 PM

At approximately 6:40 PM on Monday, November 2012, the blog.ryerson.ca service became unresponsive due to a spike in memory and CPU utilization on the server.  CCS has been investigating the problem but has not yet been able to identify the root cause … Continue reading

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Academic printing outage in TRS: Thursday, Oct. 18, 2012 6:30PM-7:05PM

Printing services were reported unavailable in TRS at approximately 6:30 PM on Thursday, October 18.  On-call support staff were contacted and the problem was resolved around 7:05 PM. We apologize for any inconvenience this may cause. -Computing and Communications Services … Continue reading

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Scheduled Blackboard, RAMSS, SoapBox outage: Friday, Oct. 19, 2012 between 6:30 am – 6:15 am

On Friday, Oct. 19, 2012 between 6:00 am and 6:15 am, the Blackboard servers will be restarted as a precaution, to avoid a possible unscheduled service disruption due to an application bug associated with the increase of database connections, which … Continue reading

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Network outage in Kerr Hall South – Friday, Oct. 12, 2012 7:00 AM – 9:30 AM

The power to some Communications Risers in the Kerr Hall South east area were unexpectedly disrupted by work carried out on some electric panels.    Due to the power loss, the wired and wireless networks on all 3 floors of the … Continue reading

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my.ryerson and other applications service outage: Friday, Oct. 5, 2012 7:30 AM

The my.ryerson portal and other applications have been responding very slowly since approximately 7:30 AM.   We are currently investigating the problem. Update: Services were fully restored around 9:20 AM.   Our investigation identified a DNS (Domain Name Service) failure around … Continue reading

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Web-based printing service disruption: Wednesday, Oct. 3 2012, 2012 noon – 1:35 PM

  The web-based printing service (https://cps.ryerson.ca) was reported giving memory allocation errors around noon today, Wednesday, Oct. 3.   Services were restored at approximately 1:35 PM. We apologize for the service disruption. – Computing and Communications Services

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OGF (Finance) system outage: Tuesday, October 2, 2012 4:28 PM

A disc partition on the Finance filled up around 4:30 PM today, Tuesday, Oct. 2, 2012.  The problem seems to be due to a mis-behaving process that exhausted all the space on a disc partition.   Services were restored around 6:45PM. Please accept our … Continue reading

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Groupwise Post Office 3 outage: Monday, Sept. 24 2012 – 10:00 AM

One of the Groupwise post office servers, PO3, did not complete some regularly scheduled maintenance processes and was experiencing performance problems this morning.  The  server was rebooted and full services restored at approximately 10 AM, Monday Sept. 24.   The service degradation /outage affected … Continue reading

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Groupwise Post Office 4 outage: Sunday, Sept. 23 2012 09:15 AM

One of the Groupwise post office servers, PO4, became unresponsive during the early morning today, Sunday, Sept. 23 2012. The  server had to be rebooted and services were restored at approximately 9:15 AM.   The outage affected UA, Finance, Ancillary Services … Continue reading

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