During preparatory work for the RMail upgrade scheduled to begin February 14 a number of problems occurred and were resolved on Saturday, February 7:
- There were intermittent problems sending mail using Ryerson’s SMTP service between 10 AM and approximately 2:00 PM
- Incoming mail was delayed between 10 and 10:20 AM
- Some mail sent from the RMail Web client bounced (could not be delivered) prior to 11:47 AM
- Some mail sent to Google Groups bounced back to the sender prior to 3:30 PM.
During these problems no email was lost. Incoming email was delayed and some outgoing email bounced back to the sender without being delivered.
Update 10:35 PM: We have confirmed that the native Mac Email client cannot send mail using Ryerson’s SMTP server. Thunderbird works fine. We are working to resolve this problem.
Update Sunday Feb 8, 1 AM: The problem with native Mac email clients connecting to Ryerson’s SMTP service has been resolved.
Please accept our apologies for the problems these service disruptions have caused.
-Computing and Communications Services