Everyone with an active account at Ryerson now has access to Google Apps at Ryerson. From Friday through Sunday we created 138,830 new Google Apps at Ryerson accounts, moved 19,266 people’s email to their Ryerson Gmail account, and moved 375 from GroupWise to RMail.
While we worked hard to design and execute a seamless transition to Google Apps it is not surprising that there were some problems on the way. This service alert is a quick summary of the problems we know about, what we have done about them, and also provides some suggestions on what you can do if you have experienced problems. If you can’t find the information you need here or on our support site: http://ryerson.ca/google please contact the CCS help desk.
Starting Tuesday faculty and staff who need assistance should call the CCS Help desk at 416-979-5000 ext. 6806 or write to help@ryerson.ca. Students should call 416-979-5000 ext. 6840 or write to help@ryerson.ca.
Before Tuesday you can write to gapps-support@ryerson.ca or leave a comment here and we’ll try to help. The CCS help desk is closed today (Monday October 8th.)
Missing GroupWise Email or Calendar Items
We are aware of several GroupWise accounts that did not copy over to Gmail or RMail correctly. Often this was because of an email message the migration script could not handle. In the cases we are aware of, we are re-running the migration process manually. If you were using GroupWise and find you have missing mail or calendar events please write to us at gapps-support@ryerson.ca and provide as much detail as you can about what is missing.
I Can’t Login to Gmail on the Web
There are many reasons you may not be able to use Gmail. The most prevalent seems to be people who were not moved to Gmail but thought they had opted in or thought they were automatically opted in. If you can log into RMail at https://mail.ryerson.ca then you have not been moved to Gmail. If you want to be moved to Gmail you still can. Beginning Wednesday you can log into my.ryerson.ca and click on “Manage My Online Resources: Self-serve password change and resource requests.” From there, click “Manage Ryerson Gmail Opt In Preference” to opt in to Gmail. If you opt in to Gmail after Tuesday you will be able to start sending and receiving new mail almost immediately in Gmail. Your older mail will take some time to copy over.
To log into any Google App on the Web, go to http://my.ryerson.ca, login, click on the Apps tab, and then click on the Google App you would like to use.
I Can’t Login to Gmail on my Mac, PC, iPhone, Android, or Blackberry
For instructions on how to connect please start here: http://ryerson.ca/google/usingapps.html
Note: Mac mail users often have to add their full email address as a username and their Google Token a second time in the Google SMTP (outgoing mail) server settings.
Problems with Contacts – Global Address List
During the transition to Google we had to turn off the global address list so that we could configure it properly. It was enabled again Sunday. You can search it by logging in to any Google App (Gmail, Calendar, or Drive for example) and clicking on Contacts in the top menu. When you search on part of a person’s name in the search field the search will most often include a section called Domain Contacts. Those entries are from the global address list. The global address list contains entries for all Ryerson employees but, for privacy reasons, does not contain student entries.
Problems With Contacts – Missing Contacts from GroupWise
We are investigating one report of GroupWise contacts not being copied over to Google Contacts. If you are now using Gmail successfully and find you are missing contacts please send a note to gapps-support@ryerson.ca. Please tell us as much as you can about what is missing including the email address of missing entries.
We have also experienced some problems with the software we used to move contact information from GroupWise to RMail. The vendor has provided us with an updated version and we are rerunning the process.
Problems with GroupWise Address Conversions to @ryerson.ca Addresses
There are some cases where GroupWise email user names were different from RMail user names. For example j999smit@gwemail.ryerson.ca on GroupWise might be janice.b.smith@ryerson.ca. Please do not try to convert old GroupWise addresses manually to @ryerson.ca addresses. In this example j999smit@ryerson.ca will not work. Search your Contacts for the right address.
Update Tuesday, October 9, 2012 at 8:00 PM: Thank you to everyone who has called or written to us about missing GroupWise contacts, calendar items, and email. We have been able to re-run the migration process for people who moved from GroupWise to Gmail with some success. The process of moving missing email is continuing and we expect that things will be dramatically improved for most Gmail users by Wednesday.
Unfortunately, it has been more difficult to move missing data from GroupWise to RMail for a number of reasons. Re-running the process to move GroupWise data to RMail often requires we work with one person’s data at a time. While we work on these problems and escalate issues with the suppliers of the migration software, GroupWise is available in read-only mode. Please feel free to log into GroupWise to view your old contacts, calendar items, and mail. Please do not attempt to book meetings or send emails in GroupWise.
Many people have told us that they thought they would be automatically migrated to Gmail and were disappointed when they discovered they were moved to RMail. Starting Wednesday October 10 it will become possible to move from RMail to Gmail. Here again are the instructions on what to do:
Beginning Wednesday you can log into my.ryerson.ca and click on “Manage My Online Resources: Self-serve password change and resource requests.” From there, click “Manage Ryerson Gmail Opt In Preference” to opt in to Gmail. If you opt in to Gmail after Tuesday you will be able to start sending and receiving new mail almost immediately in Gmail. Your older mail will take some time to copy over.
Hello,
I can’t login to my email account through either ryerson or gmail. If you could let me know how to fix it when you can it would be appreciated. Thank you
Hi Kris,
Are you able to log into the http://my.ryerson.ca portal? If you can’t log in and never used the portal you might have to contact our help desk for a password reset. If you can log in to http://my.ryerson.ca what happens if you click on the Apps tab and then on the Gmail link?
Yours truly,
-Brian
I am unable to sign into my email at ryerson.ca account and blackberry. Could you email with an answer at ryerson.ca
Hi khelesh, I’ve responded to your email addresses. Please write back to me if you have problems?
I am not able to login to my ryerson email. id. since yesterday. I am getting an error as \user not permitted\.
Please look into this matter.
Best,
Rupa
From what you’ve written I think that means you have opted to use Gmail instead of Rmail? Please try:
1. go to http://my.ryerson.ca
2. Log in
3. Click on the Apps tab
4. Click on the Gmail link.
Let me know if that doesn’t work?
Thanks,
-Brian
Hi Brian,
Thank You !
I was able to login with the steps you provided. I had another query regarding the installation of antivirus sophos.I also downloaded the supporting file to install it. But the error 2378 still pops out.
Best,
Rupa
Hi Rupa,
I’m sorry I don’t know much about installing Sophos. Would you mind please trying our help desk? For example you could write to help@ryerson.ca. I know they are busy with Google questions but they should be able to get back to you. If that doesn’t work, please follow up with me directly via blesser@ryerson.ca and I’ll see what I can find out.
Yours truly,
-Brian
Hello,
I am able to login to my Rmail via my.ryerson.ca > Apps > Gmail. Is my ryerson e-mail still the same or is it now my own gmail email? Also, am I supposed to see my ryerson inbox emails from my gmail email? (because I am not, if that is the case)
Regards,
Tammy
Hi Tammy,
Your Ryerson Gmail account is separate from your original consumer Gmail account. You old mail should appear in your Ryerson Gmail account. Just to be sure, access your Ryerson Gmail account by going to http://my.ryerson.ca, logging in, clicking on the Apps tab, and then click on Gmail.
Let me know if you don’t see your email that way?
Hi, everything was working fine till this morning. Actually, in my mail client (mac mail) everything still works fine. However, for some reason I cannot send mail from my iphone. This is odd as it was configured correctly and working well until a couple of hours ago. Any ideas?
Hi Daniel,
Not sure what’s gone wrong. I know of one case where someone could not send from their iPhone. They had to reset their outbound server connection settings. They ended up using smtp.gmail.com as the server name.
Yours truly,
-Brian
Hi Brian:
I have access to my emails and calendar in Google and they look work fine! However, I have been using iGoogle in the past, and now I am not able to use it anymore! A message pops up telling that iGoogle has not been enabled by the administrator! Is there any way I can continue using iGoogle since I find it very useful?!
Jahan.
Hi Jahan, We have only enabled the “core” Google services that are covered by our written agreement with them. It will be some time before we can review the privacy and security issue of enabling “non-core” features that are not covered by our agreement. Unfortunately, Google is also planning to discontinue iGoogle in November of next year.
Yours truly,
-Brian
One of my laptops works fine with Gmail but i cannot make the other one take me there. I click on applications and i get Webmail not Gmail as i should. What should I do?
George
Hi George,
From a distance its really difficult to guess what might be going wrong with the one laptop. I wonder if it is some sort of browser issue but don’t know. I’m tempted to suggest things like clearing your browser cache or, if you aren’t using it already, try installing and using Google Chrome. But I’m just guessing.
Yours truly,
-Brian
Hi Brian:
I did opt in for Ryerson Gmail, and successfully installed and have been using it for email and calendar in my desktops and laptops. I could also get my emails in my iPhone 4S. However, I could not sync my Google calendar in my iPhone. Somebody in the CCS can help me in resolving this issue?!
Thanks,
Jahan.
Hi Brian,
When I go to the gmail app through blackboard on my home computer it does not automatically load my ryerson gmail account as it does when I log into it on Ryerson computers, instead it brings me to a gmail login page where it asks for my username and password. When I enter my ryerson username and password on the gmail login page it doesn’t work, how can I fix this?
Thanks,
Jonathan
I wonder if you have to clear your browser cache or do something else. However, before you try that, what happens if you go directly to: http://gmail.ryerson.ca ?