This morning around 10 am the Blackboard system was experiencing a memory leak issue, the same issue that was experienced this Wednesday after the Blackboard upgrade. To prevent the problem from getting worse, all five application servers had to be restarted one at the time. During the server restart, the users who were connected to that particular server had their sessions dropped.
CCS is working with the vendor to get the official patch for this issue. To avoid similar issues from happening again and until this patch is released, we are planning to restart Blackboard application servers on daily basis between 3 am and 4 am.
We apologize for any inconvenience this may cause.
-Computing and Communications Services